Bad experience when I checked in they gave me a room that had people inside with there luggage. When I opened the door people were inside. It was bad! Also a lot of street racing. Eventhough we were on the 14 floor we could hear it. It woke my 2 girls up. Not good. Bad experience!

The parking guys and the restaurant were so friendly. 👌

Stayed in April 2024

Bank staff committed credit card fraud. Luckily, my card company caught and denied one of two fraudulent charges. I have sent six emails within 72 hours demanding the contact information for the hotel manager. Aside from one email acknowledging receipt, I have not had any reply. Unfortunately, the only email address I have is for the reservation desk, and this is where the fraud occurred. I imagine those behind the fraud are receiving and deleting my emails, each time I send one. DON'T STAY AT THIS HOTEL!!!!!! You have been warned.

Nothing

Stayed in March 2024

In an 18-story building with a booking six months in advance they gave me the closest room to a very loud bar across the street. GO TO THE CLARION.

The room was modern with nice beds

Stayed in February 2024

Very noisy. There seemed to be a live music venue next door. I thought it was very expensive for what it was, especially given how loud it was at night and compared to other hotels in the area that are nicer.

Room was physically very comfortable, good bed and bathroom was good. Convenient location close to shops/cafes/restaurants and Pullmantur bus if you are leaving early in the morning on the bus.

Stayed in August 2023

Were supposed to get room with balcony and city view, none of it happened. Shower head was way too old, couldn't get a decent waterflow. When arrived my credit card was charged, when leaving I was asked to pay again, explained the first day charge was only a hold, though the hold stayed on my credit card for full 10 days. If possible stay away from Holiday Inn, it's not worth of your money.

Friendly staff, ok breakfast

Stayed in July 2023

very badddddd customer service

bad experience nothing at alllll

Stayed in June 2023

no customer service charged for breakfast even though it was already included in my fees and fare gave me the wrong room and bathroom was stinky dirty and room couches were filthy

very bad customer service

Stayed in June 2023

I didn’t like the fact that I paid full price for a room and they gave me a smaller room for double the amount

I didn’t like anything very bad customer service

Stayed in June 2023

Paid for suite, but was given small room. Very disappointing.

Stayed in June 2023

Coffee

The service you self, now is deferent the chef wasn’t very friendly.

Stayed in May 2023

Not enough breakfast varieties to choose for customer come from other countries

Breafast nor enough varieties . Do not let your staff services behind counter Suggest open breakfast let customer pick with they want for their breakfast

Stayed in April 2023

front desk staff rude. “City view” room was 5th floor parking garage. sound like people dancing in the room above us. audible door slams even at end of hall. room service made us sick.

Stayed in February 2023

Nothing.

Breakfast was wonderful and staff were very helpful. Location is in a great spot for traveling and Airport access.

Stayed in February 2023

Water pressure on the 16th (executive) floor was very poor, showering under such a trickle was a real hassle. Breakfast was rather limited and consisted mostly of local dishes.

Outdoor pool area was a hit with the kids. Public computers were conveniently located in the lobby area and had decent printers. Made the preflight covid-related paperwork a breeze.

Stayed in January 2023

Not Coffe at the room although Coffe maker was available in each room

Coffe available for early birds

Stayed in January 2023

The fact that booking.com told me there was a room available and IHG told me there were no rooms available.

NA

Stayed in October 2022

too much noise and seems that the windows are not noise reducer

Stayed in October 2022

Service

Credit card machine was bad system was slow

Stayed in September 2022

Not very receptive

Location

Stayed in August 2022

The staff.

Excellent.

Stayed in May 2023

the airco wasnt working and we had to wait a lot for coffee while we were having breakfast . there isnt any coffee or ice available in the room

the location and the swimming pool are great

Stayed in May 2023

There are no comments available for this review

Stayed in August 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in July 2025

There are no comments available for this review

Stayed in July 2025