Food could be better, restaurant service is slow

Beautiful setting, lovely staff

Stayed in August 2025

Alex and Elmar were the best! They are so friendly and helpful. We loved our stay!

Stayed in August 2025

Incredible property. Bikes, gym, kayaks, monkeys, pool, private hot tubs , comfy bed, good food

Stayed in July 2025

That I had to leave that amazing place. If I ever go back, it will only be to return to Las Lagunas boutique hotel. Simply amazing.

The hotel mixed luxury and jungle life perfectly. The hotel is well designed with lagoon front villas, overlooking amazing views. The staff was incredibly nice and very kind. The food was also great! A little bit pricey but worth every penny.

Stayed in June 2025

We loved the place and especially appreciated Almer from the staff

Stayed in May 2025

The only thing I did not like were the prices of services at the spa and laundry. $5 USD to wash a single pair of underwear. $120 for a massage less than 1 hour. I usually partake of these services but not this time. The pricing was disproportionately high given the relative cost of labor and other services. That was disappointing.

Location was great. Rooms excellent. The environment fantastic. The service was very good at the restaurant and by the pool

Stayed in April 2025

In our accommodation number 7 i felt we lacked privacy with proximity to the pool and being overlooked from the boathouse. When we stayed there, there were groundsmen working in front of our windows so felt the need to keep blinds closed. The jacuzzi deck would benefit from an additional blind or a better screening option from the pool. Overall, the accommodation was of a very high standard but there were a couple of issues. The toilet seat was ill fitted, the shower blind was broken and showing signs of mould. This is disappointing given the cost and standard of the property. The food is great, and the staff are attentive but had some issues being gluten intolerant. Not all staff are aware what this means and how to help you order. Would be great to have gluten free pasta options too.

The staff are the biggest asset to this hotel. Effortlessly welcoming, helpful and attentive. Can't do enough for you but in a relaxed manner. The hotel has the most beautiful natural setting which is so very unique and relaxing. We loved the museum and taking a bike and kayak around the grounds. The pool is beautiful and often empty. Proximity to Tikal and Yaxha in addition to the airport is a bonus. The food was great if not a little limited if you have any restrictions.. see below.

Stayed in March 2025

Not enough light in the rooms. More lamps please.

Stayed in April 2025

Beautiful view of the lake and very nice infinity pool. Restaurant was great - especially like the eggplant honey cinnamon dish.

Stayed in March 2025

I didn’t see crocodiles!!. Everything was perfect.

Exquisite location and beautifully maintained.

Stayed in April 2025

Luxury by the lake. Restaurant is outstanding (great lamb!). Free tour of Monkey Island is well worth it. Sunrise over the lagoon is not to be missed!

Stayed in March 2025

Everything about the place exceeded our expectations. The staff was really friendly; they welcomed us with a cocktail and were more than willing to help arrange activities for us. Every member of the personnel addressed us by our names and was extremely nice. The facilities were amazing, and our room was very comfortable with the best possible view.

Stayed in March 2025

Everything was more than perfect.

Everything was terrific. The location, the jacuzzi in the room, the view, the stuff. It was paradise.

Stayed in March 2025

The jacuzzi pump suddenly starts up during the night, several times, without us being able to stop it.

An oasis of calm and tranquility in a beautiful and well-kept environment. Attentive staff. Spacious and clean room.

Stayed in February 2025

nothing, everything was great

Our family of 3 stayed for 1 night in a room with 2 double beds with a jacuzzi on the patio. The hotel was amazing! The room was beautiful, right on the lake, spacious, super clean and tidy, peaceful. They even had L'Occitane bath products. The staff were so helpful and welcoming. I emailed them prior to our stay, and they always replied promptly and answered all of my questions. They had umbrellas that we could borrow, they stored our luggage for us, and the welcome hibiscus drink was so refreshing. We did the monkey island tour which was fun to tour around the lake and visit the monkeys. We visited their private museum full of artifacts. My husband and son borrowed their bicycles and explored a bit. We enjoyed breakfast and dinner at the hotel which was all delicious with beautiful views. The main reason we stayed in Flores area was to visit Tikal and Yaxha. I only wish we could've stayed longer to enjoy the property more. I highly recommend staying at Las Lagunas (more than 1 night).

Stayed in February 2025

Background music relaxing but something with a more local/latin American vibe would be better. The good quality toiletries appreciated but no excuse for miniatures and the resulting plastic waste. Restaurant bar prices in the high side.

Beautiful setting on undeveloped lake surrounded by jungle. Super comfortable cabins with amazing verandah with hot tub and private view of lake. Great bathroom with huge shower. Complimentary water and coffee in room. Comfortable loungers around infinity pool. Lovely bar and restaurant area. Good choice of traditional and international food available most of the day. Complimentary Kayaks and bicycles and boat trip to Monkey Island.

Stayed in March 2025

The food

Friendly staff, the rooms, the views from our room, jacuzzi and pool, monkey island and bird watching

Stayed in February 2025

The quality of the food needs improvement.

The rooms, the views, friendly staff and monkey island tour

Stayed in February 2025

No complains

Beautiful hotel with an Amazonian feel to it , situated in a huge property off of Flores - 15 min away from the little downtown Flores island area. Hotel charges $20s each way to get to the town and same for airport transfers. Everyone in the hotel was very welcoming and kind , the waiters are the ones that make your stay even 20 times better - they take the time to learn your name and where you come from. The boat ride to the spider monkey island in the hotel was such a great add on experience to our stay. Also the Tikal tour guides the hotel gets for you are very knowledgeable and friendly ( Donald and Marvin were great ) . The food in the hotel is also delicious, i would recommend eating inside the hotel better than outside . The rooms are like described , very spacious , clean and comfortable- the jacuzzi was great after being out all day. Would definitely stay here again !

Stayed in February 2025

Its a beautiful boutique hotel in a lovely setting

Stayed in February 2025

Rooms were somewhat dark - better lighting would make a big difference.

The rooms were immaculate and the views were spectacular! So quiet and peaceful. Good food and very good wait staff.

Stayed in February 2025

Water was in plastic bottles Tour prices were not advertised Meals did not include many vegetarian options

Excellent staff Excellent accomodation Excellent location

Stayed in January 2025

Nothing

Everything. Everyone on the staff provided excellent service. The food was delicious. And the property was extremely clean.

Stayed in December 2024

All good

Lovely room Helpful service and great staff Helped us organise sightseeing outings Great museum Massage was good

Stayed in December 2024