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Reviews of Tumon Bay Capital Hotel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1448 Pale San Vitores Road, 96913 Tumon, Guam

#20 of 20 hotels in Tumon

Guests' Choice

Review Score

Based on 63 hotel reviews

4.7

Score breakdown

  • Cleanliness

    5.1

  • Comfort

    5.3

  • Location

    7.5

  • Facilities

    4.8

  • Staff

    6.9

  • Value for money

    5.6

  • Free WiFi

    7.0

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Showing 1 - 25

  • Reviewed: February 11, 2024

    4.0
    Disappointing
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    Of course, it's cheap but bathroom was too dirty and bathtub was little bit blocked. There was a stain on the bedding.

    Only price and kind staff.

    Stayed in February 2024

  • Reviewed: August 27, 2023

    5.0
    it wasn't the best but we had a good time
    • Family with young children
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    that our room had mold and it was dusty

    the pool

    Stayed in August 2023

  • Reviewed: May 8, 2023

    5.0
    You get what you pay for!
    • Business trip
    • Couple
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    The place needs a renovation. The beds and furniture need to be replaced.

    The location is awesome. It’s located at city center and so many things were within walking distance!

    Stayed in May 2023

  • Reviewed: March 12, 2023

    5.0
    Bottom line is that I enjoy staying at this hotel
    • Business trip
    • Family with young children
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    I expect lots of tv channels

    Enjoy staying at Tumon Bay Capital Hotel, hotel staff very friendly and responsive

    Stayed in March 2023

  • Reviewed: March 6, 2023

    5.0
    Great location and beach view for the price!
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 3 nights

    The room was a bit lackluster but to be expected at this price point. Room was a little grimy in some places like the bathroom. Sheets had some stains at the edges. Shower didn't have the greatest pressure, nor did it get very hot.

    I loved the proximity of this hotel to all the businesses and restaurants on Marine Corps Dr. 5 min walk. Also loved the beach view.

    Stayed in March 2023

  • Reviewed: January 11, 2023

    4.0
    for the price, I would not stay there again
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    it’s old and need a upgrade, bathtub didn’t drain fast enough running the shower. No cable TV, ….

    good location

    Stayed in January 2023

  • Reviewed: July 29, 2022

    4.0
    I had a comfortable night, however, not very happy about the bathroom.
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 2 nights

    My first impression of the BATHROOM was terrible. The bathroom was smelly. Asked the service staff to clean, but still had the stench of pee. Maybe coming from the drain.

    The view was fine. The beds comfortable. The customer service staff friendly.

    Stayed in July 2022

  • Reviewed: July 15, 2022

    6.0
    Nice day was OK the view is beautiful the Southwest nice the room for me was a little bit 30 I've dated furniture an
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    The room was a bit dirty the lock on my door was broken and replaced by a wire and the TV didn't work

    The location and the staff

    Stayed in July 2022

  • Reviewed: September 12, 2021

    5.0
    Hotels okay just dont get locked out on balcony
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    Got locked out on the balcony good thing I had my phone to call front desk didn't know the sliding door locks if fully closed who knows how long I'd be stuck out there bed was like laying on plywood

    Location was okay hotel was okay no restaurant or dining options

    Stayed in September 2021

  • Reviewed: July 27, 2021

    5.0
    Somewhat fair
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    Did like how in order to keep the lights and ac on you have to keep the key card in , the rooms and bathroom need alittle update

    I enjoyed the view from the room

    Stayed in July 2021

  • Reviewed: July 9, 2021

    6.0
    Staycation
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    Lack of supplies and cleanliness.

    Simple, quiet, and central to everything in Tumon.

    Stayed in June 2021

  • Reviewed: January 14, 2024

    3.0
    Poor
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    Aircon didnt work... staff was like a movie from the 70s...

    It was convienient for 1 night layover.

    Stayed in December 2023

  • Reviewed: August 13, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    wifi

    Location

    Stayed in August 2023

  • Reviewed: August 13, 2023

    1.0
    Hotel needs to be condemned
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    Everything was bad

    The hotel should not be operating for travelers. I saw many people seem to live there. The hotel smells mold from the elevator, hallway to the room. Had to switch rooms 3 times. Had to settle with the room that had mold under the bathroom sink. The other rooms had a very bad mold smell and bed had mold. The other room ceiling paint was falling.

    Stayed in August 2023

  • Reviewed: July 31, 2023

    1.0
    Renovate the entire hotel
    • Business trip
    • Travelers with friends
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    The place is rundown everything is falling apart it needs to be renovated. The toilet doesn’t flush well.. the shower doesn’t work well.. the hotel is disgusting.. close it or renovate it.

    None

    Stayed in July 2023

  • Reviewed: April 23, 2023

    3.0
    My stay was fine staff was ok but my room was just too old like walking into a room back in 1995
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything in my room screaming old worn outdated

    I love the location

    Stayed in March 2023

  • Reviewed: March 3, 2023

    3.0
    Got to chill out at least one night.
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty and bugs in tub and coming out of A/C controller

    Wi-Fi and staff

    Stayed in March 2023

  • Reviewed: February 9, 2023

    7.0
    It was great to stay there! By and large, its location is the first pick.
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 11 nights

    If you're coming from where there's winter already, make sure if you're prepared for the sudden temperature change. Otherwise, you'll be always using the room conditioner and it might cause you some minor coughing. I gradually adopted to always let the windows open without using the conditioner. Advise you when you go out, close all the windows.

    Location very close to the sea shores, main street etc. Advise you to ask about any possibility regarding how to prepare your meals using the restaurant facilities if you are on budget. Otherwise, everything was fine.

    Stayed in February 2023

  • Reviewed: September 12, 2022

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    It was overall a poorly maintained hotel. The room had stains all the wall as did the bathroom and tub. It felt really gross. Some of the sheets had holes as well the towels and sheets/blankets had small red stains on them. Building just seems like it needed some work and it would be good

    The location was great, as was the view from my room. I liked the island feel of the furniture in the rooms

    Stayed in September 2022

  • Reviewed: July 26, 2022

    1.0
    Never again
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 3 nights
    • Submitted from a mobile device

    Everything, staff good

    no breakfast on site, no ice, no vending, no amenities.no TV, internet sometimes

    Stayed in July 2022

  • Reviewed: December 3, 2021

    3.0
    nothing
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 1 night

    Everything

    AC

    Stayed in December 2021

  • Reviewed: November 2, 2021

    1.0
    What a waste
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 1 night
    • Submitted from a mobile device

    Everything in the hotel was cheaply built from the lobby restrooms, the lobby seating area, the elevator, and the rooms. There was no running hot water in the restrooms and no paper towels. No soap dispenser but an old dirty small bar of soap. The rooms bedding quilt cover stunk badly, and the hangers in the closet were old with a mix of store disposable hangers and coated wire hangers that were bent and rusty.

    The architectural design of how the hotel was built on a small property lot utilizing the space well. The view was decent enough considering bigger hotels have since been built. The accommodating time for check in.

    Stayed in October 2021

  • Reviewed: October 26, 2021

    2.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 4 nights
    • Submitted from a mobile device

    Cleaniness

    Keep up with daily cleaning.. and clean room throrougly

    Stayed in October 2021

  • Reviewed: August 17, 2021

    10
    Exceptional
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room with Ocean View
    • Stayed 2 nights
    • Submitted from a mobile device

    Outdated bathroom

    Friendly staff

    Stayed in August 2021

Showing 1 - 25

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