Food assortment of Club.

good bed room.

Stayed in February 2025

The breakfast que is hilarious and lift waiting time is long also.

I love the spacious room, amazing view and breathtaking view heated pool.

Stayed in January 2025

Only hiccup was during our departure, we booked a hotel limousine to the airport, we got the bellman to collect our luggages from our room to load it on the car as we went down to check out. The bellman who took our luggages were nowhere to be found, other bellman had no idea where our car or luggages were. Took them 10-15 mins to figure it out. It's nothing major but just a small patch of discomfort in what was otherwise a 10/10 stay for us.

We moved to this hotel on the 26th december for 2 nights after 3 nights at St Regis and experiencing some very unpleasant matters. The hotel is great, service was excellent, there were plenty of dining options offered inside the hotel, a very well-equipped gym with a beautiful harbor view. We dined at the chinese restaurant (The Legacy House), food was excellent and service was great too from the hostess who welcomed us and brought us to our seats to the staff who took great care of us from the start till the end of our meal.

Stayed in December 2024

Unimpressed that a charge (albeit very small) was added to my bill for the provision of toiletries during my stay. This just seems mean and stingy considering the price of the room.

Location is excellent; only a short walk from several Metro stations and the Star Ferry. View is wonderful. Room was marvellous; bathroom with double shower and basins, and the beautiful bath placed centrally - wardrobe area spacious and plenty of amenities within reach - nice touch putting a plug socket in the cupboard so I could use hair tools at the mirror with my outfit - bed so comfortable, and more nice touches like the phone charging pad on the bedside table and plug adaptors left around for convenience - the sofa even had hidden plug sockets in the arm, genius! The spa is wonderful; along with the jacuzzi overlooking the harbour (from the female one anyway) there is a stunning marble sauna and a cold pod where you can have freezing air pummelling you from all sides. The gym is well apportioned and was very empty during my stay - they also considerately provide headphones if needed.

Stayed in October 2024

Inability to get a reservation at the restaurants

The facility is great

Stayed in September 2024

The swimming pool was kind of cold facing right at the Victoria Harbour, excellent view but nothing they can do with the wind.

Room was spacious, the material and design were from the top notch. Staffs were professional and helpful.

Stayed in September 2024

For a 6* hotel, thought check in would be sit-down with a welcome drink. Staff are quite Asian in that when you pass them they tend to look down rather than say hi. As what another review says, staff can do more to explain about the hotel during check in. Indeed guests have to ask all the questions including how to get to the station, where the respective restaurants are, or what the credits can be used for. Can easily provide hair ties at gym/pool since room has them. Staff at pool didn't know where to get them. While I'm grateful they allowed me to pack the high tea I couldn't finish, the packaging can be more presentable instead of a generic brown bag.

The view from the room and pool were jaw dropping. The hardware is definitely impressive on every floor. Very new and luxurious hotel. Staff contactable by WhatsApp and put in effort to help with restaurant booking. The black out curtains were great, overslept the next day 😂 Guest service always pick up after one or two rings and address you immediately by name. All staff friendly and eager to help

Stayed in September 2024

some staff is not well trained. had body massage with my friend, the therapist my friend had who has no skill, this is actually a very surprised to us. thought Rosewood has well trained therapist but was very disappointed. after the treatment they just asked us to sign the bill without asking how was the treatment. plus when we went to Chinese restaurant at 6:30 pm, the staff first asked us to wait, then told us to wait again because she needed another staff to let her know the seat , then other staff came to us 10 mins late and told us they fully booked so no seat available. so disappointed so i made call to guet service, then restaurant manger called back and say they just had cancellation so could accommodate us. you know we thought the staff just made a lie to us, for hotel staying guests for no reason.

location is great, have to say hardware is very great and beautiful, i like the concept too.

Stayed in September 2024

Magnificent view

Stayed in July 2024

“The restaurant and bar at the hotel are outstanding with a wide variety, and the staff are friendly and attentive. I will definitely visit again when in Hong Kong.”

Stayed in March 2024

Nil

Nil

Stayed in November 2023

Not yet

I like all the service, very good and clean

Stayed in November 2023

Nothing

I love the design of the hotel and the best view. Also, very friendly staff, Gary Ng, made our Hong Kong trip perfect.

Stayed in November 2023

The afternoon tea can change new menus daily

Amazing breakfast at the Manor Club

Stayed in November 2023

Nothing.

Everything !

Stayed in September 2023

Very complicated

Good

Stayed in September 2023

No

The view from the corner room is very beautiful ~ great

Stayed in September 2023

Breakfast was not good, many guests shared the same. It’s ridiculous that you can order eggs OR pancakes and they were not the best. Quality anyway below expectations

Location next to K11 and view from the room

Stayed in August 2023

nothing

The rooms and facilities are exceptional.

Stayed in April 2023

The Rosewood Hotel in Hong Kong, while a stunning property, unfortunately fell short in terms of service for an ultra-luxury establishment. There were numerous staff members present, but their roles and responsibilities were not made clear, leaving guests in the dark from the moment they entered the lobby. The check-in process could benefit from significant improvements, particularly in anticipating guests' needs and providing information about the facilities and amenities on offer. As a guest, I found myself asking all the questions, with no proactive information being shared about the hotel. The experience was akin to checking into a 2-3 star hotel, where the primary interaction involves receiving a room key and a cursory "have a nice day." For a 5-star hotel like the Rosewood, one would expect a more comprehensive introduction to the property, its restaurants, and navigation tips. Ideally, guests should be introduced to a butler upon check-in who can address their needs and even provide a tour of the hotel. Overall, I was quite disappointed with the customer experience at this beautiful hotel, given the number of staff members present. The hotel management should focus on enhancing staff training and guidance to ensure they can better anticipate and meet guests' needs.

The hotel architecture, design, decor and rooms are beautiful one of the best in HK.

Stayed in April 2023

The return route from the mall to the hotel is confusing at first, especially to a spatially-challenged person like me. Adding directional signs would be helpful. It was also quite a walk to the nearest MTR.

This hotel is amazing! The rooms were excellent, they have thought of everything you might need. Service was superb, from the Front Desk, to Guest Relations, Housekeeping, Room Service! Special shoutout to Steve and Vivian!

Stayed in February 2023

too far to walk to other shopping places

nice spacious room, good amenities

Stayed in March 2023

no desk in the room, don’t like the equipment in gym

spacious, a lot of books can be found in the room and lift lobby

Stayed in January 2023

Excellent staff and serviced

Stayed in January 2023