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  5. Reviews of Hermes Palace Hotel Banda Aceh

Reviews of Hermes Palace Hotel Banda Aceh This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Jalan T. Panglima Nyak Makam, 23117 Banda Aceh, Indonesia

#10 of 27 hotels in Banda Aceh

Guests' Choice

Review Score

Based on 57 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    8.0

  • Location

    8.1

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    7.5

  • Free WiFi

    8.2

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 5, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    very good breakfast

    Stayed in February 2024

  • Reviewed: January 2, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Requested Anniversary set up which acknowledged upon reservation - Not done as promised. Shower in the room too slow AC not function well. At night too hot unable to adjusted. Reported once nothing changed.

    Stayed in January 2024

  • Reviewed: October 1, 2023

    7.0
    This hotel can do better
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed type not as per preference. The smell of cigarette was very strong even at non-smoking floor (you may want to consider free smoking zone in the entire rooms). You can have a smoking zone outside the hotel coz even your towel smell had a smell of cigarette. Room interior looks old, need renovation.

    Welcome drink, breakfast, live music at lobby, and hotel location

    Stayed in September 2023

  • Reviewed: September 7, 2023

    6.0
    a palace with no king or queen
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only one of the three computers at the front desk was manned and the checkin was slow. The swimming pool closed at 6PM! Breakfast was supposed tp be served at 6, but there was noone at the front desk and the employees were all asleep on the sofas in the lobby!!!

    Five star rooms

    Stayed in September 2023

  • Reviewed: July 28, 2023

    6.0
    Overall facility and surrounding is acceptable
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Noisy by the road side and stalls

    Peaceful of mind

    Stayed in May 2023

  • Reviewed: July 3, 2023

    7.0
    This is just a one night stay before I fly back to Malaysia early in the morning on the next day.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    Not very quiet because there are kids playing at the corridor.

    The room was spacious and there are a lot of eating places nearby.

    Stayed in July 2023

  • Reviewed: June 27, 2023

    8.0
    Great hotel to stay
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    location a bit far from the city center and not many good attractions place here. Breakfast good but not many variety for international foods.

    5 stars hotel with beautiful building, swimming pool and nice decorations. The room, wifi and Internet is good. Easy to get transportation via Grab.

    Stayed in June 2023

  • Reviewed: June 25, 2023

    6.0
    I expected more for 5 star hotel
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    aside from welcome drink, the staff offered no help to bring our luggage, we have better experience for this on cheaper hotel the room also outdated lot of choice in the buffet, but average taste

    lot of options in breakfast buffet, everything in the rooms (hot water, tv) works as expected there's welcome drink

    Stayed in June 2023

  • Reviewed: May 7, 2023

    8.0
    Hotel with nice ambience
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    the AC was not working well in the room we were assigned but after all they gave us another room for an exchange.

    the ambience of the hotel

    Stayed in May 2023

  • Reviewed: March 27, 2023

    8.0
    Overall everyhing is good
    • Business trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    My room's air conditioning not cold

    Overall its good

    Stayed in March 2023

  • Reviewed: January 23, 2023

    7.0
    Beautiful and sadly neglected...
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hotel is beautifully designed but older and poorly managed. Lots of overdue repairs (broken things in room, frayed bedsheets), breakfast lacking in quality, variety and hygiene (roaches living underneath the big coffee pot and seen running around every morning), murky pool also in disrepair. Can't compete with newer places at this price.

    Large room, comfortable bed

    Stayed in January 2023

  • Reviewed: December 26, 2022

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    No help with the luggage. Room was worn out. Wallpaper peels of the wall. Booked for two : no towels, toilet products just for one person. Breakfast is not worth the price.

    Nice restaurants nearby.

    Stayed in December 2022

  • Reviewed: August 26, 2022

    7.0
    meets my expectations
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    is deteriorating a little, small things to renovate (torn wallpaper, very rusty shower hose, etc.)

    breakfast (take away) and last minute taxi. friendly and helpful staff. Confortable room.

    Stayed in August 2022

  • Reviewed: March 13, 2022

    8.0
    nice place
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    food should be improved with more variation

    location, room is big

    Stayed in March 2022

  • Reviewed: February 26, 2022

    8.0
    Objective review
    • Business trip
    • Travelers with friends
    • Junior Suite
    • Stayed 4 nights
    • Submitted from a mobile device

    The water in the washroom is murky and smells funny. They kept forgetting to change the towels. The coffe for breakfast is horrible.

    If you are looking for a 4-5 stars alike hotel you come to the right placr, but don't expect a true international 4-5 stars hotel service standards

    Stayed in February 2022

  • Reviewed: January 4, 2022

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Junior Suite
    • Stayed 2 nights
    • Submitted from a mobile device

    Parking space is very limited need a bigger space

    Stayed in January 2022

  • Reviewed: April 5, 2024

    1.0
    My stay at Hotel Hermes Palace Aceh was a mixed experience.
    • Business trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night

    The room AC was ineffective, and mosquitoes were an issue. Additionally, there was a slight unpleasant smell in the room. Unfortunately, the food was not up to par, and I would not recommend dining at the hotel. Furthermore, the cleanliness of the dining room left much to be desired, especially during breakfast.

    The staff was incredibly friendly and helpful, which improved the overall experience. The hotel's central location was convenient, and the availability of internet was a plus.

    Stayed in April 2024

  • Reviewed: March 7, 2024

    3.0
    Poor
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    had to change room 2 times to find one that matches the expected standards

    friendly staff

    Stayed in February 2024

  • Reviewed: December 12, 2023

    9.0
    Comfortable stay. Will definitely come again 🫰🏽
    • Leisure trip
    • Travelers with friends
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Please do check the pastry area, the place where donuts are. The other day, something smelly. Maybe the smell came from the display board where the donuts are.

    Very friendly & helpful staff. Welcome drinks also provided. Breakfast buffet was great & plenty of choices. Rooms were clean and comfortable. A lot of cafe & some restaurant within walking distance.

    Stayed in November 2023

  • Reviewed: November 22, 2023

    5.0
    Dirty sheets, medicore breakfast, friendly staffs, oke beds.
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Bed sheets where very dirty. Breakfast (noodles en fried patatos) where cold. We only stayed one night and it was already late so we did not ask the staff for new sheets. Unfortuanlty the pool was under maintenance without us being informed beforehand.

    Badroom was nice and clean. Staff was friendly and it has a nice lobby

    Stayed in November 2023

  • Reviewed: October 1, 2023

    10
    Your home in Banda Aceh
    • Business trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Would have loved plain yoghourt at breakfast

    Nice pool, good coffee, great breakfast.

    Stayed in September 2023

  • Reviewed: August 13, 2023

    9.0
    Very nice hotel
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night

    We had asked for a non-smoking room. Unfortunately we were given a smoking room. Non-smoking rooms were not available as the hotel was fully booked (Friday night)

    Breakfast very good, tasteful and enough choice.

    Stayed in July 2023

  • Reviewed: August 2, 2023

    10
    Thanks for everyone
    • Leisure trip
    • Solo traveler
    • Deluxe Double or Twin Room
    • Stayed 6 nights
    • Submitted from a mobile device

    Everything was good, the staff is very kind, the food is very good, and it is cleaned around the clock. I really appreciate that.

    Stayed in August 2023

  • Reviewed: July 9, 2023

    4.0
    Disappointing
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The air conditioning not cold

    Location

    Stayed in July 2023

Showing 1 - 25

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