Unfortunately, upon arriving, we were not given the unit we originally booked, and it was a completely different room. I booked a Suite with a Pool view, and the photos are showing a kitchen in the unit I booked. My mom arrived first, and as she did not do the booking and not very tech savvy, she was confused but didn't ask much. I arrived much later in the night and realized the unit is not the one I booked for. I double checked again and talked to the staff about the issue and asked for a solution. They were very understanding and the next day moved us to the unit we actually booked for. It was unfortunate having to move for such a short stay. I wouldn't be quick to blame the property, having currently work in the same industry. This could also be a mapping issue where the booking they received from Booking.com might not be reflected correctly on their system. If this is the case, my suggestion is for them to talk to Booking.com to make sure a similar issue doesn't happen again in the future. I would also suggest from their side to double check that guests booking from online travel agencies got the unit they booked, as advertised on the platform. For guests, I'd advise double-checking with the staff via message prior to coming.

The staff are fantastic. They are nice and understanding, and when we need anything they always try to help the best they can. The accommodation is lovely and quiet and worth the value.

Stayed in May 2024

There’s no point to the kitchens as they have nothing at all in them. Breakfast is fairly minimal compared with other places.

Pool area is nice and it’s a quiet setting.

Stayed in March 2024

The wifi is a bit patchy and the kitchen doesnt have any utensils at all so cannot be used - wasnt a problem for me but FYI

The room is super spacious, comfortable and has lots of storage space, thepool areais very cleanand tidy and beautiful and thepool is refreshing. the staff are friendly and accommodating

Stayed in January 2024

The wifi was a bit patchy which wasnt super ideal as i was working remote.

The room was spacious, the facilities were very nice the location was perfect for what i wanted to do, the staff were very friendly and helpful

Stayed in December 2023

2 upstairs rooms, shower heads need replacing, room number 2 bad wi fi, breakfast not always what you ordered,

Location, staff, stayed in 3 different rooms all good value, very good bar, restaurant (who's who) at start of walk way

Stayed in October 2023

My order was for a room on the first floor near the pool. In the end, I was given a room with no view of the pool. Though I did tell the front desk, but it didn't help. The first time I stayed there, I had a good memory. However, the second time I stayed there, I was not given a room on the first floor near the pool according to the room type I booked. My impression went to hell in a handbasket.

Stayed in October 2023

Finding the place was a hassel. It states Lily Cottage on Booking.com but on google maps it states Lily House. On booking the location on the maps is incorrect. This is not good as we had to turn around multiple times to find it. I also had o get out and ask people where it was and no one knew because the name in booking.com is not correct. On booking, it should state how far back the place is off the main road. I had a lot of luggage as I was moving home to Australia. It's about a 150m walk with a few sets of steps. If you have many or heavy luggage I would not recommend here. Wifi is not very good and not very strong. The walls are quite thin so you can hear when people are moving around on the upper levels or outside.

Room was very spacious including kitchenette room, bathroom and separate toilet. Breakfast was your standard breakfast in Indonesia, would recommend offering sauces and salt and pepper. The pool looked very nice even though I did not go in it. Aircon worked very well!

Stayed in October 2023

At the bath, there was a dark edge of mold The shower head was full of lime so it didn’t work properly.

The bed, the view, the balcony, the size of the room

Stayed in August 2023

A Bathroom could do with a deep clean and the towels should have been replaced years ago.

Tucked away and quiet yet very close to the centre, good value. We have been frequent visitors for years now. Good aircon and a pool, too.

Stayed in August 2023

The bathroom was not super clean and there was no soap provided.

The courtyard area with the pool is very pretty, green, and peaceful. I also liked sitting out on the balcony and looking over the neighborhood.

Stayed in June 2023

Lovely pool, quiet and beautiful garden. Big new room.

Stayed in August 2023

Staff members were very helpful and polite. Location is very convenient and beautiful property.

Stayed in July 2023

Internet connection or WiFi quality and the pillows and bedsheets.

The place is very beautiful, spacious, and affordable. Location is also good, convenient enough to walk to eating places, yoga, massage, etc. Staffs are also helpful. It would be more helpful if WiFi connection could be improved. But we were very happy with our trip because we took this chance to stay away from Netflix and social media. It is not be helpful when we need to do some work that requires internet connection though. The pillows are yellowish and bed sheets are with stains, but despite all those we slept like babies because the place is peaceful and comfortable.

Stayed in July 2023

One of the rooms didn't have sufficient lighting. The plugs points were not compatible with SG ones. The villa did not have any support for that. The amenities were very basic. We had to get decent toiletries. The water provided per head per day was 100ml.

All was value for money. The staff were friendly and prompt to answer all queries.

Stayed in June 2023

Inconvenient parking and very minimum accessories

Good location

Stayed in June 2023

i was book but have to waits long due to the room already full eventhough i already make payment

big space, big room and clean

Stayed in March 2023

My room had been given to someone else and had to sleep on a mattress on the floor in a friends room

Love Lili Cottage. Always stay there.

Stayed in May 2023

The only downside was that staff seemed overworked and hard to find as they were constantly busy. They could do with getting a bell on reception.

Lovely well maintained property. Quiet and relaxed atmosphere. I really enjoyed my stay here.

Stayed in April 2023

there were no dishes in the room, although there was a stove for cooking. there was only one towel per person, and it was not the first freshness.

very convenient location, nice pool, spacious room. very kind staff - helped us to transfer our luggage and fixed our door, which don't opened

Stayed in March 2023

Even though we had a kitchen, it didn’t have any utensils, no plates/forks/knives. So it makes it useless if you don’t stay long term and buy them yourself. You have to say what you want for breakfast one day ahead, and at what time you want it to be served. If you don’t do that, you will not receive any breakfast. This happened to us 3 days in a row, when arrived late at night and didn’t have the chance to order the breakfast.

We really liked the privacy we had, being on level 1 nobody was crossing in front of our room. The room was really nice, having a nice terrace and a separate space to chill The location is perfect, in one of the busiest parts of Ubud, but still super quiet because it’s located on an alley.

Stayed in February 2023

good

Stayed in February 2023

Not clean enough, old grey shirts and towels, poor breakfast.

Good location, big light space, nice garden.

Stayed in February 2023

It has a kitchen environment, but it does not have accessories to be used in the kitchen, such as pots and other utensils. The shower mostly, instead of running water underneath, was leaking from the sides.

Great location, good value for money, has a kitchen environment. The staff is always available and attentive.

Stayed in January 2023

Internet is not stable, slow.

Great value for money. Clean and nice place to stay.

Stayed in December 2022