Jalan Mertasari, 80228 Sanur, Indonesia
#67 of 96 hotels in Sanur
Guests' ChoiceBased on 698 hotel reviews
7.6Cleanliness
8.0
Comfort
8.0
Location
8.7
Facilities
7.6
Staff
9.1
Value for money
7.8
Free WiFi
7.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 26, 2024
Alison
AustraliaNot enough lighting on the pathways in the resort at night. the water in the large pool was extremely hot.
we enjoyed the breakfast, and al the facilities, the staff were very friendly and provided excellent customer service.
Stayed in March 2024
Reviewed: April 21, 2024
Scott
AustraliaSeafood buffet, fish and crab tasted stale. Wife had prawns in the restaurant and said the same thing. Rest was great.
Thanks to Arie, we had a lovely romantic dinner. He changed the soup and wine for us on request, waitress was lovely.
Stayed in April 2024
Reviewed: April 11, 2024
Josephine
DenmarkThere was a great breakfast and a very helpfull staff. The staff helped a lot, getting around, booking trips and so on.
Stayed in March 2024
Reviewed: April 6, 2024
Richard
AustraliaFood. Gardens. Close to beach.
Stayed in April 2024
Reviewed: April 4, 2024
Storm
AustraliaBathroom was a bit out dated
Excellent spot and the staff are amazing
Stayed in April 2024
Reviewed: April 4, 2024
Crawford
AustraliaBeing on the first floor..
Location mainly. Price was pretty good
Stayed in April 2024
Reviewed: March 20, 2024
Julius
IndonesiaThe terrace is bad
Good space a room and the bathroom is clean
Stayed in December 2023
Reviewed: March 19, 2024
Zu
NetherlandsFood choice and quality. Too limited
Staff are really friendly
Stayed in March 2024
Reviewed: March 18, 2024
Victoria
United KingdomI found the pool too warm! I understand other people want it warm but I just wanted to cool off. It was like a bath!
We loved the view from the pool and the places to eat by the beach. That was our reason for booking Mercure. I used the spa and had a beautiful facial! Our son loved the pool and the water jet as a sensory experience, so thank you.
Stayed in February 2024
Reviewed: March 17, 2024
Elizebeth
AustraliaIt needs a good update. It’s very dated and tired.
Location was perfect staff were lovely
Stayed in March 2024
Reviewed: March 16, 2024
Helena
SwedenGood location next to the beach and beach walk. Great breakfast buffet, which has improved during the years I’ve visited the hotel. Another improvement is the a la carte menu, many more options now. Nice pool and comfortable rooms. And, among the best things, lush green gardens with old banyan trees.
Stayed in March 2024
Reviewed: March 15, 2024
Kerry
AustraliaRooms noisy…I had adjoining room and could hear the people next door and trolleys going up and down pebbled path so noisy A little bit far out of main Sanur Needs a lot of TLC
Old school Bali! Beautiful gardens. Great Breakfast ..air con very very good
Stayed in March 2024
Reviewed: March 14, 2024
Lynne
AustraliaThe breakfasts
How quiet it was and layout, lovely garden and amenities .
Stayed in March 2024
Reviewed: March 13, 2024
Richard
United Arab EmiratesThe facilities are old and dated. The swimming pool was far too warm. No fitness suite
The staff were friendly and helpful. The hotel was right on the beach close to eating and drinking venues. A nice boardwalk to stroll along for an hour or two.
Stayed in March 2024
Reviewed: March 12, 2024
Julia
United KingdomGot lost a few times due to the layout which we liked.
The way it was laid out and the friendly staff.
Stayed in March 2024
Reviewed: March 11, 2024
Jonathan
United KingdomN/A
Excellent setting. Well laid accommodation. Very good swimming pool that lent itself to "lap swimming". Good value breakfast with wide range of food options. Close to beach.
Stayed in February 2024
Reviewed: March 10, 2024
Cristina
AustraliaThe room needs remodeling
Friendly staff, great buffet breakfast.
Stayed in March 2024
Reviewed: March 9, 2024
Ray
AustraliaBreakfast, good, location, good
Stayed in March 2024
Reviewed: March 8, 2024
Sheila
MalaysiaPool closes too early.
Large bedroom. Comfortable beds. Front desk were friendly. House keeping was quick to respond for any assistance. Breakfast was plentiful. Garden & pool was clean. Beach was clean with calm waters.
Stayed in March 2024
Reviewed: March 7, 2024
Jennifer
AustraliaNothing!
Everything!
Stayed in March 2024
Reviewed: February 25, 2024
Roslyn
AustraliaPools to hot, beach dining poor. Lo
Room ok, gardens, breakfast.
Stayed in February 2024
Reviewed: February 25, 2024
Xavier
ChinaHotel is aging, maintenance and upgrading would be welcome.
Very nice place, we had great time there.
Stayed in December 2023
Reviewed: February 21, 2024
Chris
United States of Americabeach is not very clean and the ocean was not nice to swim in, very rocky. This is not the fault of the hotel though.
Rooms were nice and cool. We arrived at 2 am and there were no issues. Close to plenty of bars and restaurants. Had an incident with a misplaced passport and we got upset with them over it. They did not lose their cool and in the end were very helpful and understanding.
Stayed in February 2024
Reviewed: February 16, 2024
Cara
United KingdomBlackout curtains needed in the bedroom.
Excellent location right on the beach. Very friendly and welcoming staff. Room clean and comfy bed
Stayed in February 2024
Hollywood, USA
Nice, France
Seminyak, Indonesia
Melbourne, Australia
Tivissa, Spain
Albany, Australia
Belgrade, Serbia
Malaucène, France
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content