Room was on a significant slant with very small bathroom Parking came with extra cost and not located on site, approx 5 minute drive away

Central location Friendly and helpful staff Clean room Lovely hotel bar

Stayed in August 2025

Nothing

Friendly Staff, in the middle of the city, everything is within walking distance. Nice breakfast, cafe and bar. Beds are very comfortable

Stayed in August 2025

Fabulous hotel, really comfortable beds

Stayed in August 2025

The room we were first put in was odd. Very narrow, could barely fit down the sides of the bed. The windows and shower had black mold growing on them. The fuse box made a loud buzzing sound in the room. Felt like we had paid a lot but been given the worst room. This was an important stay for us so weren't happy about that. I managed to get them to put us in a better room but felt I shouldn't have had to ask especially when paying top rate.

It's a lovely building, central and charming

Stayed in June 2025

Nothing

Lovely hotel, staff, surroundings and very homely.

Stayed in August 2025

We were not informed of the check-out time when checking-in and were unable to prolong our stay by 1 hr. When I recovered our bags, the man didn't offer to help me with the 3 suitcases (my husband stayed with the car), I was a bit taken aback. Also, the set-down area outside seems to be constantly blocked off by the ropes - seems rather counter-productive.

Beautiful room and good breakfast. Beautiful establishment and sense of history. Great location. Free upgrade and thoughtful gifts left in our room (although the fridge wasn't cold, so the drinks were warm!)

Stayed in August 2025

Nothing

In middle of Cork city

Stayed in August 2025

Breakfast

Location

Stayed in August 2025

Great room, great location, lovely staff.

Stayed in June 2025

Rang for replacement iron (not working in room) and this was never delivered. Cooked breakfast was poor - over cooked elements like the rock hard sausages made us laugh but weren’t edible (they were replaced without question)

Helpful and polite concierge service when dealing with luggage and parking. Comfortable bed and good shower.

Stayed in August 2025

Great location & wonderful staff

Stayed in August 2025

Our room had a divot/ drop -soft spot in the carpet next to the bed . When walking it was a little awkward .

Staff was amazing , going above and beyond to make everyones stay , BRILLIANT !

Stayed in August 2025

Nothing

It’s central

Stayed in August 2025

Great location and very friendly staff

Stayed in August 2025

The carpet and decor in bedroom hallways is a bit dated and could do with renewal. Some of the avocado on my breakfast was a bit brown which I don't think should have been served.

The location is fantastic. They upgraded us to the suite as it was our anniversary which was so nice! The spa is lovely too. Staff very friendly and helpful.

Stayed in August 2025

Comfortable bed, good breakfast.

Stayed in August 2025

Our room was tired and dated. Bathroom needs updating. I was a little disappointed that our two night stay for €490 didn’t come with a king-size bed and more updated room.

Beautiful old-world hotel in a fantastic location in the city centre. The staff we encountered were great, especially Harun at breakfast. He deserves a special mention due to his kindness of manner and attention to detail, a very genuine person who brings a gentle touch to hospitality. Breakfast was very good and in a lovely setting. The newly refurbished bar is a comfortable and stylish spot. The Douglass lounge is a great addition to the hotel.

Stayed in August 2025

The toilet paper

Location and staff were great

Stayed in August 2025

The carpets were very dirty, cold water didn’t work in the shower in room 212; the TV signal was really bad with freeze screens and the room floors are tilted.

Great location and a truly historical building. Breakfast was great and the staff very friendly.

Stayed in August 2025

Paying extra to using the spa,

Bed, location. Size of room. Tea and coffee in the room. Most of the staff

Stayed in August 2025

Nothing

The staff and location were excellent

Stayed in August 2025

Parking

Stayed in August 2025

The reception staff didn’t acknowledge visitors unless talking to you. In their screens all the time. Gym poorly maintained. Dirty towels left from day before and water not replaced. When went to ask for one course at restaurant on Saturday night told at 9pm not serving but after pushing a bit we’re told as a favour they would serve us. Really not good for your reputation.

Great location. Impressive entrance. Comfortable beds. Concierge and housekeeping staff very friendly and helpful. Receptionist who checked us out very friendly. Great breakfast

Stayed in August 2025

Dinner and breakfast were exvellent.

Stayed in July 2025