Nothing

Yes

Stayed in April 2025

Needs full refurbishment. The corridors and common areas are covered with some carpets, which need very deep cleaning. The room was OK, but we did not have towels and none of the phones worked. We found out that we need to pay for the parking in addition to the room price when we arrived. Apparently it is mentioned some place in the general conditions, but ...the hotel should be more transparent abd inform you with the booking.

Good location. Good public transport around.

Stayed in April 2025

Nothing

Mary is very nice woman when we need help we just asked her she give us very fast I will be back again only for Mary

Stayed in April 2025

Old, broken beds, not clean enough - rooms and public area. Should be investigated by the managment how to repair and improve it asap.

Location, friendly reception, nice and decent breakfast.

Stayed in April 2025

Old hotel, dirty and with bad breakfast.

Only the bed that was comfortable.

Stayed in April 2025

Old ..needs renovation

Centrally located

Stayed in April 2025

The unable room. Small. Look old.

Stayed in April 2025

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Hotel at the highest level, you can feel a friendly atmosphere there. This is due to all the employees. At every step, at the reception, in the restaurant and in the corridor - everywhere. Everyone is very nice and polite. Fantastic location and delicious breakfasts. I recommend

Stayed in April 2025

The staffwas very friendly, the food excellent, and the location is outstanding

Stayed in April 2025

It was oerfect

Thank you Mary ans Abdallah, you are the best. Ariel, you are inspirational. It was a pleasure to stay at your hotel, next time with pleasure again. See you soon 😊

Stayed in April 2025

The photos on Booking.com clearly showed a double room with a bedroom that had windows, which we specifically chose due to allergies and because I was traveling with my baby — fresh air was very important. Upon arrival, we were told we were being “upgraded” to a double room, even though that’s what we had booked. The baby crib was also presented as a special favor, though it was listed as available on Booking, with no mention of extra costs. I chose this hotel mainly because a crib was offered — something not easy to find in apartments. Unfortunately, the room didn’t match the photos. The bedroom had no windows, which was a serious issue. I informed reception and asked to be contacted so we could arrange a room change after my appointment, but no one called me back. That night, we stayed in the room, and the lack of fresh air made it very uncomfortable. The next morning, the same receptionist admitted she had forgotten to call. I expressed my disappointment, and she asked me not to leave a bad review as it might cost her her job. She promised a special offer for a future stay and gave me her number — but when I followed up, she didn’t respond. As a former Taglit manager in Germany, I booked this hotel many times and had hoped for a much better experience. Sadly, this stay was disappointing, especially considering the poor customer service and lack of follow-through.

It was a lovely surprise to find a small Tu BiShvat gift waiting for us upstairs. The bed was really cozy

Stayed in February 2025

Nothing comes to mind

The Staff, very very helpful and very friendly

Stayed in April 2025

Friendly staff Marry is the best, breakfast is great. Hotel decoration in classic style and good location. We had a great time here.

Stayed in March 2025

The front desk staff were exceptionally helpful. Mary/Marie went beyond the usually expected service. The man, did not get his name, that worked the desk on the 3-11 shift, was also extra helpful.

Stayed in April 2025

The service was really good. Mrs. Mary at the reception was very helpful and even gave us a free room upgrade.

Stayed in April 2025

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Stayed in April 2025

Mary the receptionist manager was very helped, she provided the information I needed and she was always there to help. I can say her customer service is 10 out of 10. She is amazing, perhaps she is the star of the hotel. the hotel is well located, the train station to the airport and tel Aviv is about 50 meters from the hotel so as trams and buses. From here you can go different part of the country , even the bus central station is here, about 50 meters from the hotel. You can also walk from here to the old city or take a tram or a bus.

Stayed in April 2025

I have stayed at this hotel several times, and it has always been a good experience. Mary and her coworkers on the staff are very friendly and helpful. The location is right next to the central bus station, the railway station, and the light rail. So it is very convenient to get to anywhere from there by public transportation. Parking is also fairly easy, though not free.

Stayed in April 2025

The floor and the bathroom were not cleaned, but I know that everything will be ok the next time.

Close to Yitzhak Navon Train Station. I was informed that the room was upgraded, this was something that I didn't know before, so I would like to thank for this and to upgrade my review to 10.

Stayed in March 2025

The location of the hotel is optimal for travellers with heavy luggage because it locates just next to the Central Bus station and the train station. The staff of the hotel, especially Mary, was very helpful, friendly and generous.

Stayed in April 2025

They staff, especially Mary, where extremely helpful and made our stay wonderful

Stayed in March 2025

Hard to find from the street

Stayed in March 2025

From the moment I stepped into Jerusalem Gold Hotel, I entered into a legacy of charm and elegance. I was welcomed with a warm reception by Mary, who is tri-lingual in English, Hebrew, and Arabic. She was eager to serve and assist me upon my arrival even sitting in the lounge area with a latte for me. I felt like I had arrived at my second home away from home. Any questions or directions I required throughout the week were promptly answered and attended to by Mary. Coffee and cool refreshments were available throughout the day. Trays of delicious pastry greeted us every morning. The view from my 8th floor room provided a wonderful scene of daily life in downtown Jerusalem. The bed and the pillows were the most comfortable accommodations I have ever slept in! The location is superb as access to areas of interest are within walking distance and all forms of transportation are just steps away from the hotel. Upon checkout, there was a vast spread of cultural delicacies available to enjoy! I felt like it was a personal ‘bon voyage’! I had the privilege of meeting Ariella, the General Manager, who was a pillar of grace for the hotel, a true gem! The whole experience at Jerusalem Gold was markedly wonderful and made it difficult to leave. I highly recommend this hotel for your stay in Jerusalem. You will not be disappointed!

Stayed in January 2025

Description of hotel isn't correct. There's no restaurant in the hotel. And there's no restaurants close to him. The furniture is very old and uncomfortable. The hotel is not good for 4 🌟.

Stayed in March 2025

Great service and the hotel manager very good and approachable

A great place to stay at the centre o Jerusalem easy access for transportation the staff are very helpful especially Mary very approachable and she is always there to offer help and she makes sure that you enjoy your stay at Jerusalem Gold Hotel. Will book again and i recommend it

Stayed in March 2025