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Reviews of National Hotel - Jerusalem

A Zahra Street 4, Jerusalem, 97200, Israel

#88 of 129 hotels in Jerusalem

Guests' Choice

Review Score

Based on 928 hotel reviews

7.7

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.8

  • Location

    8.5

  • Facilities

    7.6

  • Staff

    8.7

  • Value for money

    8.0

  • Free Wifi

    8.1

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Showing 1 - 25

  • Reviewed: August 24, 2025

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    NO BREAKFAST

    Stayed in August 2025

  • Reviewed: August 15, 2025

    8.0
    Overall great value for money
    • Business trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Could use some renovation

    Great location

    Stayed in July 2025

  • Reviewed: May 26, 2025

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Beautiful view from the room, the staff was lovely and very helpful.I can’t wait to stay again!

    Stayed in April 2025

  • Reviewed: May 25, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Family Room (Double bed + Single bed)
    • Stayed 2 nights
    • Submitted from a mobile device

    Location, breakfast, staff

    Stayed in May 2025

  • Reviewed: May 9, 2025

    8.0
    In general good.
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Even though I booked 3 weeks in advance for double bed room, on my arrival I was given basement room with no window, no tv, no telephone no bed side table and noises from outside. I was upset and informed them I will not accept this; they said it is fully booked; they promise to change good room next day and as sign of good gesture to allow breakfast free for 3days; which they have done. The room on my second day was great with all its facility.

    Even though I booked 3 weeks in advance for double bed room, on my arrival I was given basement room with no window, no tv, no telephone no bed side table and noises from outside. I was upset and informed them I will not accept this; they said it is fully booked; they promise to change good room next day and as sign of good gesture to allow breakfast free for 3days; which they have done. The room on my second day was great with all its facility.

    Stayed in May 2025

  • Reviewed: May 8, 2025

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Toilets

    Staff

    Stayed in May 2025

  • Reviewed: May 7, 2025

    9.0
    Nice place
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The bed sheets were with hair leftovers. I cleaned it The pillows were very thin ! I think it would make the hotel more comfortable with this! Last thing the balcony on the first floor was very dirty with broken chairs and no privacy ( 3 rooms with shared balcony)

    The location is good with parking-lot nearby , room floor was clean and smells like Dettol , bathroom is good also Bed is comfortable room is specious

    Stayed in May 2025

  • Reviewed: May 6, 2025

    7.0
    Close to old city
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 4 nights

    The breakfast selection could have been better but also the cleaning of the room and gym area. I would also recommend renovation of the bathrooms.

    The location to the old city was very close and the staff were professional and helpful. Though, the police in the old city can be extremly rude and you should always wear your passport and visa card from the airport. The people in the area were mostly Muslims and as a Christian myself I would say it is more affordable and better to live here compared to West Jerusalem. But also the food and groceries are way more cheaper.

    Stayed in May 2025

  • Reviewed: May 1, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The chair that is old.

    The staff

    Stayed in April 2025

  • Reviewed: April 15, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The property was centrally located. The building is a bit dated, but a great value. The staff was off the charts incredible.

    Stayed in April 2025

  • Reviewed: April 5, 2025

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 5 nights
    • Submitted from a mobile device

    I recently stayed at your hotel and, overall, I had a pleasant experience. However, there are a few areas that could use some improvement. The carpets in the corridors were very dirty, which gave a less-than-ideal first impression. While the room itself was clean, I noticed that the bathroom, particularly the shower tub, had accumulated dirt and needs maintenance. In general, the hotel is wonderful, but it could greatly benefit from more attention to cleanliness and upkeep. With a bit more care in these areas, it would be an even better place to stay.

    Stayed in April 2025

  • Reviewed: April 3, 2025

    7.0
    Good
    • Business trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Good location 10 minute walk to old Jerusalem 20 min to Al Aqsa Close by to Salahudin Street, so good for location near food Room was good. Just bathrooms need updating

    Stayed in April 2025

  • Reviewed: April 3, 2025

    8.0
    The stay at the hotel was ok but did does not meet with the price we paid.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 17 nights

    we book a taxi pick up at airport from the hotel who did showed up,I phoned the hotel consierge, the lady answered but put off the phone after hearing my difficulty for taxi not showing up.The electronic card to unlock the door of the room had to be UPDATED after each 2 to 3 days,.The ceramic tiles on floor is very unconvenient when climate shows drop in temperature and no room slippers were provided.The toilet seat cover detaches from its support may cause hurt and is uncomfortable.The pillows provided were old unacceptable.

    the regular cleaning was good and the cleaner is hardworking and serious.

    Stayed in April 2025

  • Reviewed: March 29, 2025

    8.0
    A comfortable stay
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Stayed here for 2 nights in Ramadhan. The main thing for me was location and distance to Aqsa mosque. The walk for someone who is relatively fit is 15 minutes and involves lots of inclines and steps. So if you are looking for something within that walking distance, then this is perfect choice. It's in a busy commercial area, shops galore in the vicinity. You will use Herod gate to enter the old city. The breakfast was good with a small variety. Could add more choice and maybe a selection of sweet pastries and other breads. Also pillows need an update. Lumpy and bumpy. Overall, a comfortable stay but the hotel could definitely use some updating and upgrading.

    Stayed in March 2025

  • Reviewed: March 24, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Well kept hotel, friendly staff. 10/10

    Stayed in March 2025

  • Reviewed: March 23, 2025

    9.0
    Wonderful time in Jerusalem!
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 5 nights

    A little noisy in the hallways later at night.

    Very close to the heart of the Old City. It was a bit hard with the celebration of Ramadan because very little was open during the day but that's just what to be expected. It was mainly a coffee shop for the morning but we made do! Room was clean and comfortable. Noise tends to be much especially with people celebrating Ramadan later at night when the fast is over. Otherwise it was a very nice hotel!

    Stayed in March 2025

  • Reviewed: March 20, 2025

    9.0
    Great Stay
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was clean and well maintained. The staff were supportive and kind. The location is not too far from the Mosque

    Stayed in March 2025

  • Reviewed: March 17, 2025

    7.0
    National Jerusalem
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    No restaurant after 21:00. Everything a bit old

    Great location, very close to the Old town. Hotel is a bit old and needs a renovation. Staff very nice and helpful. Rooms could really use renovation. Very good breakfast. Parking

    Stayed in March 2025

  • Reviewed: March 17, 2025

    8.0
    National hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    10/15 minute walk from al aqsa .Receptionist Hayat was very helpful about transport links getting to the airport

    Stayed in March 2025

  • Reviewed: March 16, 2025

    9.0
    National treasure
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Food portions were way to big for one person. Laundry was expensive.

    The staff was fantastic,friendly and helpful. I hope to go back.

    Stayed in February 2025

  • Reviewed: March 13, 2025

    9.0
    Wonderful
    • Leisure trip
    • Travelers with friends
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms at the back of the hotel are located near a school ,so it can get quite noisy in the morning

    The location was central, the staff were super nice and helpful , the beds were comfortable

    Stayed in March 2025

  • Reviewed: March 2, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Bathroom and shower facilities a little dated

    Great staff Lovely cafe Clean rooms Good location Value for money

    Stayed in March 2025

  • Reviewed: February 22, 2025

    9.0
    Short visit , solo traveler , 4 star hotel at what seemed half the price than normal times ! I’ll be back
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing so far

    Location was amazing, just a 10 min walk to Damascus gate and old city . A lively area with lots of friendly people everywhere, and of course on a Friday it’s like a different area and so so quiet ! Hotel staff were amazing ! Best customer service ! And just loved the coffee shop downstairs with the awesome coffee and cakes ! I liked it so much I extended my stay and an extra night ! 100% recommended!!

    Stayed in February 2025

  • Reviewed: February 21, 2025

    8.0
    was quite good and relaxing
    • Leisure trip
    • Solo traveler
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    easy location, stuff easy going and the rooms clean even so isn’t modern, little old but the location deserves the price

    Stayed in February 2025

Showing 1 - 25

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