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Reviews of Shangri-La Eros New Delhi This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

19 Ashoka Road, Connaught Place, Connaught Place, 110001 New Delhi, India

#20 of 1,286 hotels in New Delhi

Guests' Choice

Review Score

Based on 2787 hotel reviews

8.5

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    9.1

  • Location

    9.2

  • Facilities

    8.8

  • Staff

    8.8

  • Value for money

    8.2

  • Free WiFi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 18, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Coffee in the morning is only machine made and nothing special. Breakfast in general could be better, taste better, but still the breakfast is healthy and fresh.

    Polite staff and the compound area is very luxurious. You're able to feel like a noble person without wearing fancy clouds even though you're surrounded by marvelous interiors.

    Stayed in April 2024

  • Reviewed: April 17, 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Executive Suite - 10% discount on Food & Soft Beverages & Laundry - Evening cocktails and canapés at the Horizon Club Lounge from 6pm – 8pm
    • Stayed 5 nights
    • Submitted from a mobile device

    None

    Facilities and staff were superb

    Stayed in April 2024

  • Reviewed: April 16, 2024

    10
    Exceptional
    • Business trip
    • Couple
    • Deluxe Twin Room
    • Stayed 1 night

    Wouldn't change anything, except price is on the high side.

    Choose the rooms with the exec lounge, it's great and with a great view. Rooms are nice, and bedding is excellent. Build in window couch is comfortable and a nice touch.

    Stayed in February 2024

  • Reviewed: April 14, 2024

    8.0
    Comfortable stay in an excellent location
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Quality of chair in room, the back legs keep hitting you while walking. Very cold reception staff- during check in and check out No welcome given at arrival Limited Indian dessert menu- only 2 items across all restaurants

    Very good service staff. Room service team and bellboys (Aditya) were very good. Hotel has an excellent central location.

    Stayed in April 2024

  • Reviewed: April 10, 2024

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Enjoy coming to stay. Luckily the standard are still high.

    Stayed in March 2024

  • Reviewed: April 8, 2024

    7.0
    Expensive hotel but very comfortable and ideal for first time visitors to Delhi.
    • Leisure trip
    • Family with young children
    • Horizon Deluxe (Club Twin) - 10% discount on Food & Soft Beverages, Laundry - Evening cocktails and canapés at the Horizon Club Lounge from 6pm – 8pm
    • Stayed 4 nights

    I felt that the hotel was very expensive in comparison to other options in the area but the hotel is nice and gives you a safe haven to get away from the chaos of Delhi. The bar and restaurant prices were far too high and the hotel is just a short walk away from some decent bars and restaurants that cost a fraction of the price. Also, it would have been better if we could have beer served to us when chilling pool side.

    Very nice hotel in New Delhi, good location just a short walk from the metro. Breakfast was excellent and the room was very comfortable. We loved the pool which was ideal to cool off after a busy day sight seeing.

    Stayed in March 2024

  • Reviewed: April 5, 2024

    10
    Excellent
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 5 nights

    Excellent in all departments

    Stayed in March 2024

  • Reviewed: April 2, 2024

    10
    For sure I would come back. Definitely good value for money
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights

    The pool could have been better: there are not many sunbeds, at least not enough and,in my opinion, the staff could be more caring about people who come and go, leaving their towels on the sunbeds without using them anymore

    Breakfast: excellent Room: excellent, cured in details. Bathroom: brand new, perfectly equipped, very modern The inside is elegant, the restaurants are elegant and with a rich menu There is a wonderful outdoor bar Reception desk: excellent staff I appreciated the offer of a room breakfast or a package breakfast because we had a very early departure, before the official breakfast opening time The location is very good

    Stayed in April 2024

  • Reviewed: April 2, 2024

    8.0
    Solo trip to Delhi
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Complimentary tea could be offered in the hotel room and the TV remote could be easier to navigate.

    Good location, superb breakfast and fantastic spa facilities.

    Stayed in March 2024

  • Reviewed: April 1, 2024

    10
    Great location, with a great breakfast. Rooms well appointed that gave us great views across Delhi.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Hard sell by the Bar man in the bar trying to upscale drinks, not listening to my requests. Also, too many private events in the bar meaning the full services were not available.

    Comfortable rooms, great breakfast and attentive staff. Location is great also. Had an issue with an external travel agent and the Duty Manager (male Saturday 30th March) was superb support and offered us help.

    Stayed in March 2024

  • Reviewed: March 29, 2024

    9.0
    All in all a good stay
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Good location and great breakfast with lots of options. Room was nice and clean, also good and supporting staff. As a 5 star hotel, I believe it was at the top of its game about 15 years ago, looking at the rooms and exterior you realize sometime has passed though it makes up for it.

    Stayed in March 2024

  • Reviewed: March 26, 2024

    8.0
    Clean and efficient. Lovely Chinese restaurant. Extraordinary high breakfast costs even with just a croissant and a coff
    • Leisure trip
    • Couple
    • Deluxe Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Cost of breakfast

    Clean, bight and friendly

    Stayed in March 2024

  • Reviewed: March 26, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The room, the facilities, the buffet and the staff were all exceptional!

    Stayed in March 2024

  • Reviewed: March 21, 2024

    8.0
    Lack of Booking.com Wallet.
    • Business trip
    • Group
    • Deluxe Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Don’t Accept Booking.com Wallet.

    Good Location & Breakfast. Gave Early Check In & Late Check Out.

    Stayed in March 2024

  • Reviewed: March 20, 2024

    8.0
    Feel at ease
    • Business trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Food can be improved

    Good staff behavior. Spacious and comfortable room.

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    Very nice but old
    • Leisure trip
    • Family with young children
    • Executive Suite - 10% discount on Food & Soft Beverages & Laundry - Evening cocktails and canapés at the Horizon Club Lounge from 6pm – 8pm
    • Stayed 2 nights
    • Submitted from a mobile device

    A bit old

    Luxurious place

    Stayed in March 2024

  • Reviewed: March 17, 2024

    9.0
    A lovely and unique experience
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Overall experience and specially food which is yummy

    Friendliness from front desk to room service and restaurants . It’s a clean place .

    Stayed in March 2024

  • Reviewed: March 14, 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveler
    • Deluxe Twin Room
    • Stayed 4 nights

    GREAT

    Stayed in March 2024

  • Reviewed: March 14, 2024

    9.0
    Wonderful
    • Business trip
    • Couple
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Well maintained , clean , service was excellent , rooms were comfortable

    Stayed in March 2024

  • Reviewed: March 13, 2024

    10
    I will stay here again!
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was the best property in India. I’m also glad it was the last hotel before coming home. I highly recommend your hotel. Thank you!

    Stayed in January 2024

  • Reviewed: March 5, 2024

    8.0
    It was a pleasant stay.
    • Leisure trip
    • Group
    • Executive Suite - 10% discount on Food & Soft Beverages & Laundry - Evening cocktails and canapés at the Horizon Club Lounge from 6pm – 8pm
    • Stayed 4 nights
    • Submitted from a mobile device

    Furniture was dated. Wash basin in our bathroom was jammed. We had to call services middle of the night.

    Breakfast options were vast and food quality was very good. Room service was also very good. Location could not be better.

    Stayed in February 2024

  • Reviewed: March 3, 2024

    7.0
    Dissapointed
    • Leisure trip
    • Couple
    • Horizon Premier (Club King) - 10% discount on Food & Soft Beverages & Laundry - Evening cocktails and canapés at the Horizon Club Lounge from 6pm – 8pm
    • Stayed 2 nights
    • Submitted from a mobile device

    I had a problem with my dates of travel. I let them know that i Needed to change my reservation. They said that is not possible because was made by booking. They didnt give any Solution or help with this matter . The price has no relation to the Service. I payed 1.000 Us $ for two nigths and didnt call me Back when I request help to change the reservation. In the receptiion O either got any help.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    8.0
    An oasis in Delhi.
    • Leisure trip
    • Family with young children
    • Horizon Premier (Club King) - 10% discount on Food & Soft Beverages & Laundry - Evening cocktails and canapés at the Horizon Club Lounge from 6pm – 8pm
    • Stayed 5 nights
    • Submitted from a mobile device

    The price. But I knew that going in. Difficult to get a good gin martini. But that's not unique to this hotel we found.

    Rooms are superb. We were upgraded to a suite which was spacious and well equipped.

    Stayed in February 2024

  • Reviewed: February 29, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Slightly outdated

    Food was great Room was nice and clean

    Stayed in February 2024

Showing 1 - 25

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