Via della Scala 33, Santa Maria Novella, 50123 Florence, Italy
#191 of 375 hotels in Florence
Guests' ChoiceBased on 514 hotel reviews
8.4Cleanliness
8.8
Comfort
8.8
Location
9.4
Facilities
8.4
Staff
9.3
Value for money
8.0
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: December 3, 2022
Simon
United KingdomNothing
Good facilities, lovely breakfast, excellent location for the centre of Florence, great bedroom. Staff were excellent.
Stayed in November 2022
Reviewed: December 2, 2022
Alberto
IsraelExcelente location. Easy to reach ,walking , the most important tourists attractions. Nice classic style and all the facilities that may be needed(some at extra payment). Helpful staff
Stayed in November 2022
Reviewed: December 2, 2022
Marie-sophie
United Kingdomnothing to declare!
We spent few days at the Rivoli Hotel with a group of friends as we were running the Florence Marathon. The hotel is very nice and the staff friendly and helpful. Location is amazing, very central, near main sights and close to the river. Walking to to the starting line was just perfect. Breakfast was also excellent with a great variety buffet.
Stayed in November 2022
Reviewed: December 1, 2022
Nick
United KingdomThe smell from the sewers or drains, although this seemed to be a problem across most of the city.
Excellent very friendly staff who provided really good service. Great breakfast. Nice and comfortable room.
Stayed in November 2022
Reviewed: November 28, 2022
Jt
Luxembourgbreakfast a bit crowded
location , garden
Stayed in November 2022
Reviewed: November 16, 2022
Amal
SwedenBathroom was so small and not comfortable.
Staff were so polite and friendly. Location was good. Breakfast was good. The room had everything we need during the travel.
Stayed in November 2022
Reviewed: November 13, 2022
Peace13
JapanThis maybe just the layout of our room, the toilet is a little bit small and might a little stuffy for a bigger person.
- The staff is excellent 10/10. Very polite and kind. Especially Giulia at the front desk, who are extremely patience and very helpful with our issue on parking ticket. It was our personal parking issue and not related to the hotel at all but is really do listen and really do try to help. Amazing service! - The breakfast is great and breakfast staff are extremelt delightful and very attentive - The hotel location is superb! Extrmely near the train station and consider very close to piazza and the Duomo. - The hotel decoration is lovely, and swimming pool in also very welcome! - the room is clean and well decorated.
Stayed in November 2022
Reviewed: November 10, 2022
Gabriel
United States of Americathe bedroom was small and up a flight of stairs. Also the fact that you have to pay extra to use te he spa which was ve wry simple.
the location
Stayed in November 2022
Reviewed: November 3, 2022
Liana
AlbaniaOutdated, a bit too expensive for the format of the hotel. the electric plugs were quite difficult to use and the wifi was unstable.
We really liked the location, it was close to Santa Maria Novella station and a pleasant walk to the ponte vecchio and the sights. the property was quite beautiful and the inner courtyard was nice to enjoy a drink at.
Stayed in October 2022
Reviewed: October 31, 2022
Anita
United Kingdomchose this place because it had a pool- pool is absolutely tiny and barely any space around it. suppose should have expected this in central Florence
good location - walking distance to sights and station lovely breakfast buffet, restaurant was great in evening too nice spacious room with good air con
Stayed in August 2022
Reviewed: October 25, 2022
Bojan
CroatiaThe view from our room 127 was basically non existent - just a wall 2m away. So no daylight or sun.
Perfect location, very nice interior, staff was very friendly and helpfull.
Stayed in October 2022
Reviewed: October 24, 2022
Abdalaziz
Saudi ArabiaNoise of the street and next door rooms is loud. You can hear the bathrooms next door.
The hotel location was nice close to the station and the district. breakfast was nice. All staff are welcoming. Nice antique reception area
Stayed in October 2022
Reviewed: October 23, 2022
Katrina
Australiaa little more details about the room would have been helpful to make a decision about best rooms. the bathroom in the family room could do with a revamp.
wonderful location, excellent facilities, great staff
Stayed in September 2022
Reviewed: October 22, 2022
Patt
United States of AmericaThe hotel presented an American breakfast, but it was not great.
The hotel was well located, our room was very clean and comfortable with a balcony. There were sufficient outlets to charge all of our electronics, phones and kindles. The hotel staff were excellent and helpful.
Stayed in October 2022
Reviewed: October 21, 2022
Vera
United States of Americalocation, staff and breakfast
Stayed in October 2022
Reviewed: October 19, 2022
Salah
MoroccoThe size of the room is rather small and the bathroom is very tiny. We couldn’t move around. This is really a very negative point.
Excellent location and a great historical sites around. The hotel building dated 15th century and has been renovated. The hotel restauras for breakfast and dinner was great as well. Employees very helpful
Stayed in October 2022
Reviewed: October 13, 2022
Nada
Saudi Arabianoise from other rooms you can hear
price
Stayed in October 2022
Reviewed: October 4, 2022
Charlie
United KingdomRooms are expensive but due to central location.
Nice staff on reception especially when they weren't wearing masks. Nice courtyard with plunge pool which gives a welcome respite from the city.
Stayed in September 2022
Reviewed: October 1, 2022
Lydia
United Arab EmiratesFurniture
Location
Stayed in September 2022
Reviewed: September 30, 2022
Kirsten
Australiatight steep stair well to room, older furniture, furnishings, some of the chairs were broken n hazard
location and size of room
Stayed in August 2022
Reviewed: September 30, 2022
Ahenk
Australianot very sound proof between rooms
location and old charm
Stayed in September 2022
Reviewed: September 27, 2022
George
United KingdomUnfortunately you at still have to book a pool time slot due to covid…. (yawn) otherwise no complaints from me.
The property is really well located for both the train station and the centre of Florence attractions. The hotel is clean and the rooms are a large size. We travelled with a 3 month old baby and the hotel made all the arrangements with the cot for our arrival. We were made to feel very welcome by the staff. The pool area was nicely enclosed from the sun when it was so hot and so a nice place to relax in the shade. The breakfast was also well presented and a wide selection.
Stayed in July 2022
Reviewed: September 26, 2022
Sue
Portugalbathroom was exceptionally small and could do with a refurbishment.
great location from the railway station (5 mins walk) and 15 minutes into the main centre. some nice restaurants along the same road as the hotel
Stayed in August 2022
Reviewed: September 16, 2022
Parinaz
CanadaThe breakfast wasn’t good
The location The garden The restaurant & the bar The character & our room
Stayed in September 2022
Reviewed: September 12, 2022
Rodrigo
BrazilHigh price, but we could understand the reason after stay there
Really great hotel! Nice room, clean and big. The best location (silent street) and an excellent breakfast. We were very happy to stay there
Stayed in September 2022
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