Very difficult to lock the door.

Room was very clean. Very spacious room was provided and they do the daily cleaning. Breakfast was excellent. Staff are all friendly and helpful.

Stayed in June 2025

Lights

Good

Stayed in May 2025

Nearest convenience store was like 6 or 8min walk

Spacious room, no issues whatsoever. Receptionist Sarah was lovely and very helpful. Breakfast was delicious. We loved our stay!

Stayed in May 2025

The air conditioner would not go below 24C / 75F. We tried opening the windows at night but it only let mosquitos in. Very uncomfortable to sleep in. The next day we tried to leave the windows open during the day to cool off the room but the cleaning staff closed them so we arrived back to a very warm room and another uncomfortable night of sleeping.

Breakfast was simple but good.

Stayed in May 2025

Staff great

Clean

Stayed in April 2025

Not being able to open or look through windows in the room was very disappointing. The feeling of being closed in was overwhelming.

The room was spacious and clean. The staff were extremely helpful and friendly. Breakfast was good too.

Stayed in March 2025

Aircon set way too high at 24° for a good night’s sleep.

Room is functional with good storage areas. Bed comfortable. Continental breakfast was basic but adequate. Staff and housekeeping good. Quiet location with double glazing. Good view of trains and Duomo. An easy 10 min walk to train station.

Stayed in November 2024

view of the Duomo from my room balcony!

Stayed in October 2024

Nothing

Comfort

Stayed in September 2024

Not much we didn't like, but rooms were in the smaller side but sufficient for a family of 4 and 1 baby No laundry facilities (would be great to have this on site). There are few laundry places about 10min walk from the hotel but they are not 24 hours.

Great buffet breakfast with hot options (scrambled + boiled eggs, sausages), juices, croissants, cereal, yoghurt etc Good location close to the train Free barrista made coffee throughout our stay Friendly owner and staff

Stayed in August 2024

Unfortunately the staff let this hotel down. We were 4 friends travelling together and requested rooms to accommodate 4 beds. We asked a number of times prior to arrival to seperate an optional “twin or double” room in to two beds but that was seemingly too difficult and was told it would cost 30€. The staff member offered us linen to do ourselves! The next morning another staff member made so much noise, I thought someone was having a fight in hallway and/or moving house - in reality it was the cleaner talking on the phone, going from room to room while pushing beds around the floor. Also, the entry card is specific to the rooms power system which means you can’t set aircon to a suitable temp while you’re out. Takes about an hour to cool down.

Location and price.

Stayed in July 2024

Location was not the best and The bed was too firm for us.

It was really clean

Stayed in June 2024

Old facilities and a little expesive, but we mae the reservation very close to the date, so that might have been our fault.

very close to santa maria novella central station

Stayed in May 2024

poor breakfast with little choices

fantastic location near to the train station

Stayed in May 2024

Very poor sound insulation between the rooms. You could hear TVs and conversations and snoring coming from the next Room. There were a number of things broken in our room including the lighting in the bathroom and the plug in the bathroom sink. Although I have to praise the staff for sorting the lighting and a drainage issue with the bathroom sink, promptly during our stay. However the plug was never fixed. Also the air con was temperamental and didn't seem to always come on when the control panel was activated. Sometimes requiring the panel to be switched on and off several times. However, once it was working it was very effective.

The staff were incredibly friendly and helpful and spoke excellent English. They gave great advice about the public transport system and where to collect and purchase tickets for various attractions. The breakfast was a nice addition included in the room price each morning, although the selection could have been varied a bit more. The free tea and coffee was also very much appreciated. Good quality, strong coffee too. The rooms were clean and a reasonable size. And the beds were pretty comfortable. Also, the addition of double insulation on the balcony windows was appreciated as this kept the noise of the trains out of the room. The hotel was in a great location for bus and train links and within walking distance of the main attractions.

Stayed in April 2024

Plastic bathroom with some items falling apart - need fix

Hotel near train line so some noise despite double glazing. Bed was comfortable. Standard cheap continental breakfast with good coffee

Stayed in May 2024

Shower was little. There is a train passing nearby that makes noise

Nice reception. Awesome italian hospitality

Stayed in February 2024

The perfect place for daily trip start from Piata Montelungo

Stayed in May 2024

The hotel seemed a little old and a bit run down, it was very clean but a bit outdated. The room we stayed in had a fuse box that made an annoying ticking sound all night that made it difficult to sleep. We mentioned the issue to the staff but I don't think they could fix the problem. There is no restaurant on site but plenty nearby, there is mention of a bar but it never seemed to be open the entire time we stayed there.

The location was handy, near the train station and about 100m from the tram stop Rosselli that goes to the airport. The old centre of Florence and the major tourist attractions are about a 20 min walk away. Despite being very close to the train line, the room was well soundproofed and we didn't hear train noise. The room was a reasonable size for 2 people, even though there were 2 extra beds in the room, I don't think it would be large enough for a family. There were amenities like a kettle, minibar and basic toiletries in the bathroom. The balcony was a good size. The breakfast was fine, pretty standard for Italy (coffee, toast, cakes and pastries, some eggs and sausages etc.).

Stayed in April 2024

Breakfast was below par, not many choices and the food not as good as in other hotels of the same category.

Clean rooms and not too far away from the historical area of Florence or the Train Station. See my comments about breakfast below. The man who greeted us was very friendly.

Stayed in April 2024

The price.

The room was clean and the staff very friendly.

Stayed in December 2023

Breakfast was limited. Shower was small.

Staff was extremely friendly. Available all day coffee was great.

Stayed in December 2023

The manageress and the exterior of the hotel and surrounding buildings. The street is seedy, not well lit, trash and graffiti. Much could be done to make it more attractive. The manageress was overbearing. When I first booked for 2 requesting twin beds, the reply was that they would try. This was not good enough as my friend and I didn’t want to share a bed, so I then booked the higher level room with 2 double beds for a higher cost. When we arrived and were talking to the manageress, she insisted she ,of course, was going to give us twin beds. She then flippantly said”Well, you are in a much nicer, bigger room.” The other staff was very nice, but I won’t recommend the hotel because of the way the reservation was “Bait and switched” causing me to book a more expensive room.

Location near train station

Stayed in September 2023

There was a problem with the lock and key card and we had people coming in to try and fix it whole of a day. View from balcony was other buildings and a dried up backyard. But, was good to step out and sit from us 4 in a room 😅

The person who e-mailed and was at the Reception when we checked in was very helpful. I had asked for a room with lift access since my mother can't climb stairs and was told that she could use the the lift for the luggage. It was a working stairlift. 😅👍🏼 There's a tram station very close that you can take to go to Florence's Firenze Santa Maria Novella train station (next stop). B'fast was good. No kettle in the room but can go to the lobby and ask for coffee/tea anytime. No charge. There was a tiny balcony too.

Stayed in September 2023