BREAKFAST COULD HAVE MORE IN COOKED I.E EGGS NOT SCRABLED BACON SAUSAGES AND BROWN BREAD ONLY ROLLS

Stayed in July 2025

Spacious rooms and nice location near different attractions

Stayed in June 2025

The breakfast could do with additional cooked options

The staff were friendly and professional, the room spacious and comfortable and the location very near the main historical sites.

Stayed in June 2025

although the location was an advantage being central , it was not in a nice clean area. the streets were not clean even at the entrance of the hotel , bad odors with many homeless people near the door. I would preferred maybe a lower star level for a better location. for us staying 6 night the breakfast was very basic repeated every day, saying this a have to say that the staff were very nice and considerate

the size of the rooms, location being central, staff.

Stayed in June 2025

-

Very central, walkable to main areas in Florence. A lot of nice restaurants near hotel. Also very near the main station.

Stayed in June 2025

The hotel was a little expensive compared to other places we stayed in Italy but I would still stay here again as the pros outweighed the cost.

The location was fantastic, very close to train station, Mercato Centrale and the Duomo. The room was spacious, modern, very clean and quiet. The king size bed was a little firm but ok. The breakfast was great, lots of choice, not just pastries, and reasonably priced. I would definitely stay here again.

Stayed in May 2025

The Wi-Fi was down for a day, which was a bit inconvenient. However, the way the staff handled the situation was commendable. They really do their best to take care of everything on the property.

The location is excellent and right in the heart of Florence, just a 3-minute walk from Firenze Santa Maria Novella station. The staff is amazing. They truly went above and beyond to ensure a wonderful stay for all guests. The rooms are spacious and offer great value for money. Check-in and check-out were seamless and hassle-free.

Stayed in April 2025

There are many homeless ppl around

Location near station, spacious room, early check in

Stayed in December 2024

inattentive staff upon arrival. Paid the €7 city tax and then was asked again to pay this upon checkout. Apparently she didn't mark it as paid. Probably going to get double charged for that. wifi didn't work at all.

location is good and rooms are nice. free coffee in the morning in lobby

Stayed in November 2024

Cant think of anything

The staff and it was clean

Stayed in October 2024

I tried contacting the hotel to ask about the parking and waited on the line more than 5 minutes without getting clear message from the line. Luckily, when I arrived, there was one temporary parking spot left. After check in, the hotel staff called the valet to park my car, which I had not been informed about before.

The location was good for Florence.

Stayed in September 2024

The price little bit high

Location. Professional and helpful Staff And cleaness

Stayed in September 2024

Good Location

Stayed in June 2024

Cleanliness of the room could have been better - the floors were never clean in our 3 days, constant issues with flies in the room as well.

Location was excellent. Room size was amazing.

Stayed in May 2024

Third floor room was very warm so moved us to 1st floor. The room was better yet a/c seemed to stop during the night so very warm and poor sleep all 3 nights.

Great location. Management worked to resolve our issues. We've stayed at Accor properties throughout France and Poland. First time in Italy. Staff was friendly.

Stayed in April 2024

Breakfast was not included in the package like all the other hotels we stayed in Italy.

Location to the train station and local attractions are so near by. Walking distance to everything.

Stayed in February 2024

Staff were excellent. Left a device very helpfuk

Stayed in February 2024

No positive dislikes. Supply of cardboard mugs was an irritation

Staff/ location/ cleanliness/ value for money

Stayed in February 2024

The breakfast was very good. The staff were extremely helpful.

Stayed in October 2023

The receptionists were friendly and very flexible. Everything is clean. The breakfast selections were not big but tasty and lovely.

Stayed in November 2023

Nothing

Great location - within close proximity to train station and short walking distance to main attractions

Stayed in November 2023

Good not bad

Good not bad

Stayed in October 2023

Room could have done with a bit of updating and aircon could have been better but it didn't spoil anything for us.

Did the job for what we needed. Only a 10 minute walk to centre of the beautiful old city. The staff was exceptional and incredibly helpful. Would defo stay there again.

Stayed in September 2023

Location

Location

Stayed in September 2023