Borgo Pinti 13, San Marco - Santissima Annunziata, 50121 Florence, Italy
#293 of 719 B&Bs and inns in Florence
Guests' ChoiceBased on 652 B&B reviews
8.7Cleanliness
9.1
Comfort
9.1
Location
9.6
Facilities
8.7
Staff
9.0
Value for money
8.6
Free Wifi
8.6
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: August 17, 2025
Katie
United KingdomNothing.
Beautiful place in a great location. Exceptionally comfortable. Knowledgeable, helpful and friendly staff.
Stayed in August 2025
Reviewed: August 17, 2025
Carmela
AustraliaNothing
The property was not only in a great location the building brought you back in time and was my favourite place to stay on our whole trip! It was so beautiful the rooms so clean so comfortable so well kept. The view from the top deck breath taking. The staff were so helpful and parking was a breeze! Highly recommend this beautiful place.
Stayed in July 2025
Reviewed: August 10, 2025
Rita
United KingdomGood place to stay😊 friendly staff good location and accommodation.
Stayed in August 2025
Reviewed: August 5, 2025
Beatriz
Portugal.
Location was great. Good breakfast.
Stayed in July 2025
Reviewed: August 3, 2025
Barbara
United States........
The staff was so helpful. Simone in particular was very helpful.
Stayed in July 2025
Reviewed: July 31, 2025
Natalie
New ZealandNothing.
Best stay of our 2 month trip. So cosy, chic, view and breakfast incredible. I want to live there.
Stayed in July 2025
Reviewed: July 23, 2025
Eloise
AustraliaLocation was great - only a few minutes from the centre of town.
Stayed in July 2025
Reviewed: July 21, 2025
Nikolas
NorwayBeautiful rooms with tasteful furniture, clean and quiet.
Stayed in July 2025
Reviewed: July 21, 2025
Kylie
United StatesOur stay at Palazzo Graziani was great. We received lots of information upon check-in and staff were all very nice. Our favorite part of the stay here was the rooftop terrace which looks out at the city of Florence. The breakfast was great and had a lot of options/variation. The staff were aware of my allergies and were able to recommend safe foods for me. They allowed us to store our luggage after check-out which was very convenient. The building itself is a historical 17th century palazzo and the room reflected its Florentine charm.
Stayed in July 2025
Reviewed: July 17, 2025
Kevin
United StatesDirections to parking were HORRIBLE - - - we almost cancelled as it wasn't clear how to access the NZTL area and get to parking garage. So you know, you CAN enter the NZTL and then go to the City Parking (name of garage) just a few hundred feet from Palazzo Graziani and they register your car with the City so it doesn't get fined and then park it for you and bring it back when you notify them by phone about an hour before you need the car. This was never explained to us and we spent 2 hours & 10 minutes (not kidding) trying to get this handled. The reception finally text us the information as their phone was not answering and I found an old text from them. Other than this HORRIBLE situation, we'd stay again as the LOCATION is amazing.
View was great and location the BEST you can imagine. Super close to 'everything'.
Stayed in July 2025
Reviewed: July 14, 2025
Leanne
United KingdomViews were outstanding
Fab location and pleasant staff. The bed was a little uncomfortable.
Stayed in July 2025
Reviewed: July 9, 2025
Emma
ItalyEverything about Palazzo Graziani was excellent. The location being 5 minutes walk to the Duomo, The accommodation was high level in a beautiful palazzo with the most amazing 365 degree view from the roof terrace of Florence. The inclusive breakfast excellent providing a full range. Service staff were very helpful and efficient. We will return.
Stayed in June 2025
Reviewed: July 6, 2025
Monica
United StatesThe bed and pillows were very hard, which was the only minus for us.
The staff was very kind and helpful. The building is beautiful and common areas are decorated with unique older pieces that fit the building’s style. The rooftop view is absolutely gorgeous and you can have your included breakfast up there. Air Conditioning worked really well and the bathroom in our room was spacious.
Stayed in July 2025
Reviewed: July 2, 2025
Megan
United KingdomIf you dont like charm, this is not for you.
Such a great location, clean, friendly staff. Quiet at night. It's in a lovely old italian building.
Stayed in June 2025
Reviewed: June 22, 2025
Lin
ChinaThe view from the window is particularly beautiful, like a painting. It’s close to the train station and has a great location, allowing us to walk to various attractions. Our family room consists of two separate bedrooms and two bathrooms, which the children are very satisfied with. It also features the typical architectural style of Florence.
Stayed in June 2025
Reviewed: June 22, 2025
Alla
United StatesLittle bit too dark because of antique design and there is no any long mirror In property , only in the elevator. Breakfast was ok.
It’s special antique design. Rooftop breakfast. The view is incredible on rooftop.
Stayed in June 2025
Reviewed: June 21, 2025
Viktor
SwedenAmazing views of Florence, both from our room as well as from the terrace above. Very cozy and overall great value for your money. Also a great breakfast!
Stayed in June 2025
Reviewed: June 20, 2025
Mark
United StatesComfortable bed. Clean accommodations
Stayed in May 2025
Reviewed: June 16, 2025
Gail
United StatesEverything was great!
This 17th century palazzo is gorgeous, well-maintained and creates a wonderful ambience. Every staff member was welcoming and helpful. The breakfast was fresh with many choices. The location allowed us to walk to every sight we wanted to see. The B&B is a short bus ride from Firenze SMN train station and easy to find. Checking in and out was a breeze, and they held our bag after we checked out until we finished sightseeing for the day.
Stayed in June 2025
Reviewed: June 12, 2025
Allison
United StatesN/A
The property was “old school” Italian right in the heart of Firenze. The staff at check-in were gracious and helpful. We quickly were assigned our room for the next three days, given our room key and we were all set. The rooms are quaint, a tad small but it’s Europe so it was expected. The WC/shower was clean and able to accommodate us both. Being a B&B, the breakfasts each morning were scrumptious and filled with a variety of items sure to please every taste. The coffee machine made the best cappuccinos! Now let’s talk about the view. What an incredible view of the Duomo (Cathedral of Santa Maria del Fiore) from the roof top vista. The sunsets and sunrises made this an epic vacation. We highly recommend B&B Palazzo Graziani !!
Stayed in June 2025
Reviewed: June 11, 2025
James
United KingdomLounge area inside if wet.
Great!
Stayed in June 2025
Reviewed: June 10, 2025
Tiffany
CanadaWe arrived into Florence and wanted to drop our luggage off around noon. The door was locked and we tried to buzz the hotel as well as call the provided number. I sent them a message asking if there was any way we could drop off our luggage, didn’t hear back. We ended up going for lunch with our suitcases and bags and then went back to the hotel at 3pm. So a heads up - get in touch with the hotel a few days earlier to arrange for a luggage drop off
Gorgeous building and great location. Rooms were pretty modern and very clean. Air conditioner worked well. Great views of the dome and city from the terrace. Breakfast was similar to most breakfasts in Italy.
Stayed in June 2025
Reviewed: June 10, 2025
Arrigo
ItalyBreakfast
Room, terrace, staff and location
Stayed in June 2025
Reviewed: June 10, 2025
Angela
United KingdomThe crowded street full of late night young revellers nearby.
Wonderful staff, fantastic location, charming and characterful antique building, incredible view of the Duomo and entire Florentine skyline and vistas!
Stayed in June 2025
Playa del Ingles, Spain
Whitianga, New Zealand
Indianapolis, US
Arques-la-Bataille, France
Lamesa, US
Gizo, Solomon Islands
Gatlinburg, US
Denmark, Australia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content