Lungarno Acciaiuoli, 4, Uffizi, 50123 Florence, Italy
#6 of 379 hotels in Florence
Guests' ChoiceBased on 126 hotel reviews
9.5Cleanliness
9.8
Comfort
9.7
Location
9.9
Facilities
9.5
Staff
9.7
Value for money
8.9
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: May 29, 2024
Romain
BelgiumExcellent
Stayed in May 2024
Reviewed: May 7, 2024
Akiko
JapanWould have been great if we had some kind of view from the room.
Great location, service was exceptional, interior was gorgeous.
Stayed in April 2024
Reviewed: May 6, 2024
Dan
United KingdomAmazing location, lovely rooms, staff incredibly helpful and professional
Stayed in May 2024
Reviewed: March 9, 2024
Ba
QatarNothing
Location ,staff and food . The receptionist Sara was Amazing
Stayed in March 2024
Reviewed: March 4, 2024
Anna
SwitzerlandEverything was exceptional!
Stayed in March 2024
Reviewed: January 23, 2024
Abdulla
United Arab EmiratesThe location is amazing
Stayed in January 2024
Reviewed: December 28, 2023
Falfadda
Saudi ArabiaNothing
Everything, specially the staff
Stayed in November 2023
Reviewed: November 20, 2023
Omar
United Arab EmiratesEverything
Stayed in November 2023
Reviewed: October 6, 2023
Wendy
United States of AmericaPerfect
Stayed in October 2023
Reviewed: October 1, 2023
Michael
United States of AmericaAll the plusses considered and well taken, still overpriced
Great location, awesome design, excellent food
Stayed in September 2023
Reviewed: September 19, 2023
Rosa
United States of AmericaAll
Stayed in September 2023
Reviewed: September 16, 2023
Shelley
United States of AmericaThe only negative issue with this hotel is that it is on one of the busiest streets in Florence, so it was very noisy late into the night.
Very stylish, excellent room and staff. Very good restaurant.
Stayed in September 2023
Reviewed: August 14, 2023
Karkour
United States of AmericaLocation, room size, view, staff, breakfast is excellent.
Stayed in August 2023
Reviewed: August 13, 2023
Vikas
IndiaNothing
Location, design, layout, rooms well appointed,very comfortable & sensitive staff
Stayed in August 2023
Reviewed: August 13, 2023
Tal
IsraelThe rooms were fantastic! Wonderful furnitures, spectacular view luxuriously equipped. The location could not be more beautiful centered and romantic. The team at the hotel was eager to help with all our wishes, and did so in a heartbeat and kindness.
Stayed in August 2023
Reviewed: July 30, 2023
Gökalp
TurkeyAmazing room! Amazing view! Amazing staff!!
Stayed in July 2023
Reviewed: July 24, 2023
Anastasia
RussiaBreakfast was so-so (surprisingly)
Stayed in July 2023
Reviewed: July 3, 2023
Matthew
United States of AmericaBedroom was small.
Location was perfect, right on the River Arno and walkable to everything. Staff was friendly and helpful and rooms were clean and in good condition.
Stayed in June 2023
Reviewed: June 22, 2023
Laura
NetherlandsWe visited Florence as a city trip with my two sons (13 & 15). The staff was very nice and welcoming. They gave us good tips about places to visit. The room was absolutely beautiful. Beds perfect. Airconditioning works well :). Breakfast was very good and complete. Location very easy next to the Ponte Vecchio so all the main sights are within walking distance. Bathroom is closed off from the room and has a lock on it - you never know these days).
Stayed in May 2023
Reviewed: April 26, 2023
Onur
TurkeyNothing at all.
Staff was exceptional. Highest possible level of hospitality. They attended every single request we had with full focus and generated solutions for every single one of them. Both at the reception and the restaurant/cafe. 110% satisfaction. I would not stay at any other hotel in Florence.
Stayed in April 2023
Reviewed: April 23, 2023
Digdem
Turkeylocation and breakfast
Stayed in April 2023
Reviewed: April 5, 2023
David
AustraliaNothing to dislike
Beautiful room, service was impeccable, friendly and professional. No request was a problem. Housekeeping was extraordinary and the wait and porter staff were absolutely brilliant. Location was absolutely fabulous, overlooking the Ponte Vecchio and nearby to all the major attractions in Florence. I couldn't rate this hotel highly enough.
Stayed in April 2023
Reviewed: April 2, 2023
Yolandi
South AfricaEverything was perfect.
It was by far the best hotel stay in the whole of Italy. The service, quality, location, and everything else were just exceptional. All staff, from the porters, check-in staff, room service, and cleaning attendants, are friendly and helpful. You can see that the owners of this hotel group care about their team and treats them well. The rooms are luxurious and in perfect condition. Everything works and whatever you need is just a phone call away. The location is in the heart of Florence. I would come back to Italy, just to stay at Portrait again.
Stayed in April 2023
Reviewed: March 10, 2023
Najla
United Arab Emiratesvery nice room , very clean and excellent service
Stayed in March 2023
Kirmington, UK
Agios Sostis, Greece
Thomasville, USA
Korenica, Croatia
Toucheng, Taiwan
Murzasichle, Poland
Camelford, UK
Lladurs, Spain
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content