Staff on the bar were non existent, very long waits for drinks. Outside of dining times too so wasn’t very busy. Reception staff could have taken order but were sat there asif they hadn’t seen us. Would have spent a lot more on drinks if we were served quicker. Put us off buying drinks so due to the experience in the day we went to bed earlier in the evening which was disappointing as we had planned on having evening drinks on the terrace. Due to location there’s nothing in the local area for nightlife so with the hotel not able to meet this either it was disappointing.

Amazing spa! Most relaxing area and pools included in the price of our hotel stay! Towels, gown and slippers included!!

Stayed in August 2025

Wi-fi in our room wasn’t working properly

Everything was great!

Stayed in July 2025

Nothing, it was a great stay.

What a gorgeous hotel. You will leave relaxed. Spa was lovely - loved the plunge pool and sauna with a huge window overlooking greenery. Don’t miss dinner at the restaurant - duck gnocchi, I will remember it forever. Staff very friendly and helpful. Lovely breakfast with a lot of choice. I personally loved the teabags that you can fill with any loose leaf tea you want - very posh!

Stayed in May 2025

Nothing

Everything

Stayed in July 2025

The room was in the older building and requires renovation, also it had an unpleasant odour. But overall clean and had everything you need.

Incredible SPA, which is fairly new, the pool and saunas were very premium. Friendly and helpful staff. The surroundings were beautiful. It has a free EV charger, which was a bonus.

Stayed in July 2025

The food and drink took very long to be served each day, at the pool and restaurant. Maybe they need more staff to help out. We didn't realise how far it was from Bergamo, its not a complaint of the hotel but worth knowing that it will cost €50 in a taxi if you plan on using the hotel as a base for visiting the city.

Fantastic spa facilities and the hotel is modern throughout. It is very relaxed, perfect for getting away from busy city life and switching off. We will return!

Stayed in July 2025

I loved the property and the location just be aware that if you haven’t hired a car and want to visit different areas around a 15 minute taxi is about €50. Ubers are also quite hard to get due to the location

Beautiful hotel, fantastic interior design stunning scenery!

Stayed in July 2025

Beautiful grounds. Good food and drink. Lovely pool area

Stayed in June 2025

I did not like lights in my room.

I had an option to cancel my last night without charging. I really appreciate this approach from the receptionist.

Stayed in May 2025

A very small problem was searching out a member of the dining staff to place an order for a cooked breakfast in the mornings. The Staff in general were very pleasant and helpful, and eager to please .. but it would be good if we were asked if we wanted any hot food in the mornings, rather than have to look for someone to ask for it.

Everything! We upgraded to a deluxe room that had an amazing image of Klimt's The Kiss on the ceiling .. a fabulous big glass fronted balcony overlooking the pool/gardens & in the far distance the city lights twinkled at night. The bed was very comfortable, the ensuite facilities were excellent and the standard of housekeeping was impressive.

Stayed in June 2025

Comfortable room. Excellent food. Very attentive staff that spoke excellent English. Perfect for our requirements.

Stayed in June 2025

The property was amazing. Very calm and relaxing location. The staff are very friendly and helpful. They assisted me with any question I had and helped me get transportation to the airport. The ladies at the spa were also very friendly. All facilities were clean.

Stayed in May 2025

Nothing

Relaxing

Stayed in June 2025

The spa was excellent, and the breakfast was great as well. The room was a bit dark, but overall it was a very nice stay.

Stayed in May 2025

Everything was perfect🤩

Stayed in May 2025

The rooms were a little too warm and the thermostat did not seem to work when we turned it down in the room. The drive up to the hotel from the main road is a little bit crappy and could do with tidying and cleaned up to match the hotel. Had a massage with Silvia she was amazing

The spa and the architecture is simply amazing

Stayed in May 2025

control pannel of the air conditioning in the room. was difficult to low down the noice atnight.

Nice place to stay, the stuff is supportive and friendly, breakfast for a wide choice. One of the best SPA I have seen ever. Nice wiev outide, nice surroundings.

Stayed in May 2025

Not so clean in the rooms.

Nice place. Nice breakfast

Stayed in April 2025

Really a wonderful hotel highly recommend. Ended up extending our stay by one night. Absolutely gorgeous spa. Really nature fused and luxurious with a gorgeous heated pool and sauna room facing the mountains. Restaurant was excellent - great service and taste. The bathroom and balcony to our room was lovely modern and peaceful. There is a sort of spa scent in the corridor. The only small note is about the rooms. The bed was great and everything was clean and warm but there were a few marks on the walls which meant upkeep could be slightly better. Just small little fixes! But truly this should be a 5 star hotel. Lovely attentive staff. Also the breakfast is great and better than some prestigious five star hotels we have stayed at.

Stayed in April 2025

spa is excellent, territory is excellent all ok in general

Stayed in April 2025

The property was very clean and the staff were simply amazing. They upgraded our room, which was modern and functional. The spa was simply exceptional - rarely have I been to such a nice spa (even in 5 star hotels). The fact that the stay gives you complimentary access to it makes the Hotel such a gem. Lastly, their restaurant AROMA is incredible. Excellent food, well trained staff and a great price point. All in all the stay was fantastic, they even allowed for a 30 minute late checkout which was appreciated. If I could give a very small advice to the hotel it would be to cover up chips on the walls and these little imperfections in the room. It would boost them up even more to what is already a great hotel-spa combo.

Stayed in April 2025

Location, very friendly staff, facilities

Stayed in March 2025

the sink was clogged, the water drained very slowly. there were a few cobwebs near the windows in the restaurant

From room to Spa easy access.

Stayed in January 2025

Location

Everything

Stayed in November 2024