bedRoom and bathroom were clean, spacious, and luxurious. I appreciated the evening touch up to the bathroom.

Stayed in May 2022

no breakfast was included

Stayed in May 2022

Housekeeping didn’t clean my room until 5:30. They were in my room after I returned back from being gone all day.

Beautiful lobby, comfortable rooms.

Stayed in May 2022

The cleanliness of the room might need some improvement. There’s a layer of dust on top of the minibar shelf, one of the complementary bottles of water was opened and used. I found not a single glass for drinking water or wine, instead, only plastic cups are placed in the room (hmmmm…)

The location of hotel is excellence, easy to go anywhere, by metro or by walk if you prefer. The hotel itself is nicely designed and renovated. The hotel staff is warm/friendly/helpful. They have very comfy bed and pillows !

Stayed in May 2022

A pool would have been nice.

Our room was excellent, huge and very comfortable. We had a contemporary grand room. The hotel is very stylish in a classical way and all staff were very helpful. The hotel is right beside a metro station, so getting around the main sights is very easy. You can also walk into the centre in about 15 minutes.I liked everything about the hotel,

Stayed in May 2022

Nothing

Clean and big rooms

Stayed in May 2022

by coincidence most probably for consequent days the room was not prepared on time and i have complained to the management. Upon check out the management rewarded me with free breakfasts

Stayed in May 2022

We found that upon arrival we where rushed through the checking in process which in turn left us with little knowledge about the hotel and also Milan in general. With only 3 days in Milan we wanted to explore and have a action packed time. After being told this was a service the hotel offered by another guest we felt that we hadn’t been given the same treatment upon arrival receiving little information from the hotel about the surrounding area, tickets for sightseeing etc. Had we of been given more information we would be booked tickets/tours through the hotel which in turn would of made our stay more enjoyable and easy. Our room was not made up until late evening on the first night of our stay and after asking was made up without replenishing the coffee and bathroom amenities. We were not shown where the gym, breakfast room, bar etc where and was under the impression that the outside bar/terrace was available for use. It was only when complaining about all of the above we where then given a full explanation.

Location, facilities, decor and food where all beautiful and brilliant. We felt safe for our entire stay with most places being a walkable distance and the hotel being in a nice part of the city. The room was beautiful.

Stayed in May 2022

On arrival, we were given a bad located room in the hotel extension, which was awfully furnished, dull, and isolated with many steps up and down to reach. Was a bad selection from the staff.

The second room offered was ok. Much better than the first one.

Stayed in May 2022

Cleaness and check in and check out took way too long

Location

Stayed in April 2022

The property is very beautiful, very nicely decorated inside and even outside is very nice.

Stayed in March 2022

I do not feel the staff were as friendly as they should be. There was an incident in Reception when we arrived with another customer and everyone could ear what was going on.

Stayed in April 2022

The room was unfortunately very noisy and the bathroom is super tiny. But for our short stay this was no problem.

Convenient location, very lovely lobby and bar area with good food and drinks, friendly staff, nice and clean room - highly recommended for the price.

Stayed in April 2022

Non

classic decoration and furniture.

Stayed in March 2022

Tap handle was broken

We liked it all. The Lounge was excellent for food.

Stayed in April 2022

The bathroom needs renovation especially the taps

Stayed in March 2022

The reservation team (as well as the booking.com team!) is very accommodating and allowed my last minute changes! The Westin team upgraded our room and everything was perfect. We had a very enjoyable stay and I slept very well! The location seems to be more of a central business district area however main attractions ar very easily accessible on the nearby train station.

Stayed in March 2022

Nothing

The bed was excellent room temperature good

Stayed in March 2022

Location is a little far from central Milan.

Excellent staff, very attentive and welcoming.

Stayed in March 2022

The room must have been close to an elevator, for it was noisy especially in the morning Also, the window had a safety lock, I would rather have one I can open

I like the location, very convenient, and the lounge bar Overall, the hotel is very good

Stayed in March 2022

Too small and close to each other

Room is too small and congested

Stayed in February 2022

the toilet wasn’t very clean and the drain was not working and the water took long to warm up

the breakfast was great! the variety and cakes were very good.

Stayed in February 2022

Bar prices were astronomical

staff & services good

Stayed in January 2022

The bathroom was old

Breakfast was okay

Stayed in February 2022

Prices in the bar!!!

Breakfast was good, but bread a little below par

Stayed in January 2022