Review for Jamaica Grand Palladium Resort & Spa – 3.5/5 We stayed here for a family wedding and overall, the resort is beautiful. Lovely ambience, clean and comfortable rooms, and the service staff were warm, attentive, and clearly well-trained. The Sports Bar, Negril, and MoBay restaurants were all solid. The food was good, not great, but satisfying. Was not happy sharing my breakfast space with loud 'AAmericans' in bonnets, pajamas and fluffy slippers but there will always be people who don't know how to dress or behave. What really tainted the experience was the Travel Club sales pitch. After check-in, we were offered a free spa treatment in exchange for attending a brief info session. Which didn't turn out to be free since we still had to pay $40 USD. Not an issue for be but the initial offer needs to be clear. It sounded harmless, but it turned out to be the most uncomfortable part of the trip. Being told a rep would have breakfast with us on our first morning felt intrusive. We were trying to enjoy the moment as a family, not get sold to. During the session, I raised concerns about the lack of diversity in their promo materials and asked what the club was doing for the surrounding community. The rep seemed unprepared and uncomfortable, and her responses felt scripted and shallow. The whole setup relied too heavily on pressure and guilt, with staff repeating they’d get in trouble if we left early. That shouldn't be the culture. She also insisted that I sit facing the ocean and seemed disturbed when I chose to sit where I felt most comfortable. The intrusion and control tactics were unappreciated. Constantly having to wait on the manager to 'close the sale' was harrowing. Everything was too much, too long and done with such poor taste and timing. My advice? The Travel Club team needs to rethink the entire approach. Empower your staff, let them be human, and stop making guests feel cornered.

Ambience. Customer service. Rooms were nice on the Lady Hamilton side. Appreciated the free upgrade.

Stayed in July 2025

I don’t like that as far away from everything in Montego

I love my private pool and I love that they have a lot of restaurants and stores. I also like the spa.

Stayed in July 2025

Arrived and was told most of the restaurants were already pre booked.

Front desk staff Great room with two balconies with oceanfront view. Many different restaurants to choose from. Amazing pools and other amenities Great staff by the beach! Zara in particular.

Stayed in June 2025

My bar fridge was never stock until.i was checking out

The staff they are excellent

Stayed in June 2025

Very hot, not great transportation around resort, unable to make dinner reservations

Pool, beach, rooms

Stayed in June 2025

-The TV internet went down many times - The shows must have characteristics or icons of Jamaica (only Wednesdays have something from the country)

- The staff is friendly and respectful - Nice infrastructure (swimming pool)

Stayed in May 2025

the music variety seems lacking, we wanted more Caribbean, reggaeton, island vibes songs. while they played some of these genre it was very repetitive . if you don’t tip drivers they seem upset about it, property lacks elevator in the villas. staff is generally nice but treats locals less than the american’s or other international guest who are equally paying guest and make them wait longer at the bars and deny the drinks they want due to the demand at the bar by where the djs are.

property is beautiful , staff is generally nice. the cart helps you to get back to your rooms easily but you have to call. a time shuttle would be more reliable. the floating breakfast/wet are is great and staff was helpful and attentive i loved it. they always had something to great guest when they arrive like towels, drinks, cookies. the tours are good but tour office leave out essentially details like weight requirements. the property is up-kept and the room service is good, the cleaning staff is also kind and helpful when you need robes/slippers. the moonlight dinner is great and the food was amazing, our waitress was amazing. lots to do with kids.

Stayed in April 2025

No elevator and the lights need to be a little brighter in the room and outside the property

The food was good but needed a little more Jamaican food like oxtail and fry chicken

Stayed in March 2025

Food

Good

Stayed in March 2025

Too big, lost tv for almost 3 days, no hot water for 1 day, they put scaffolding up with solid barriers for new roof, which took away my ocean view, my sister slipped and fell on unattended wet floor in lobby requiring a wheelchair and half day visit to the in-house nurse then had to move all her belongings to a ground floor room, the food was mediocre. Every time we asked for water and sugar in the room at front desk we didn’t receive it, the bottom line is there is no follow through with request of services either because of to many layers of communication or the end point just didn’t feel like fulfilling the request, time consuming and frustrating for a guest.

The location is good.

Stayed in January 2025

Hated the bed it was super noisy, bathroom didn’t seem very clean in my opinion.

Food was good and pool was really nice and clean.

Stayed in November 2024

You can't have breakfast ,their no room service...room service start start at 11 and you have to wait 2 hours ( after ordering)....if you call for room service you're on hold for 30 minutes and the app don't alway work ...I stay at the resort twice same issues with the room service...

The room service need to be improve.

Stayed in August 2024

Pool hours

The food

Stayed in June 2024

The staff was too lax like they too were on vacation. Kept leaving only 1 wash cloth instead of 2 for 2 adults. Left the patio door cracked/unlocked after cleaning on one of the days, skipped a day of cleaning on another. It might have been understaffed. Private pool & view of the ocean is what saved the whole trip. Found a roach in the bathroom on 2 separate occasions. Just weird customer service, unlike when I stayed at the Secrets in Montego Bay, where the staff was on point.

The room's view of the ocean was gorgeous.

Stayed in June 2024

Their was alot of people spoking cannabis, tobacco and cigarettes during the night time entertainment and at pool side which affected my breathing. The other people who were in the room next door also smoked cannabis which interrupted our stay. The hotel needs to ensure that they stick to their rules and ask people not to smoke in the indoor places and during the night entertainment as their were children present also. Although their were signs that stayed no smoking, staff did not seem to do anything about it. For me who is a non smoker this was very poor.

The room with private pool was great and staff were friendly.

Stayed in May 2024

Nothing

Everything at all

Stayed in April 2024

smoking people arround children pool, and even adults with no kids at childrens pool area

Food was very good, but sometimes it was colder than expected.

Stayed in April 2024

No privacy very noisy Beach isn’t as good as others

Nice big rooms

Stayed in April 2024

When we reported issues such as the fact that our phone was not working, 3 days in a row to the front desk we were told someone would come to fix it but no one did. Some of the younger male staff made sexually suggestive comments which made me and my friend feel uncomfortable.

Good value for money

Stayed in March 2024

The staff was attentive

Stayed in April 2024

My shower door was broken and made the floor wet each time we showered.

The staff was courteous and friendly.

Stayed in February 2024

staff

Most things was good. room service was poor asked for beer and did not get it until the other day very poor

Stayed in February 2024

No lift to get to room so had to carry buggy up and down stairs a lot. Food quality was low. Swimming pool was a bit cold.

Nice grounds. Lots of restaurants. Lots of bars. Nice gym. The rooms were fantastic. Really modern. Really clean. Very very family friendly.

Stayed in February 2024

Food was terrible, really bad

facilities were good

Stayed in February 2024