The only complaint I have is regarding dietary labelling. It was inconsistent and therefore confusing. For some, this is potentially dangerous. For example, the entire bakery section of Fresh you can assume would have products made of gluten. So I was very excited to see the cornbread had a gluten symbol on it, unlike everything else. This suggested to me that it was without gluten, because there was no frame of reference or key I could find. Upon questioning the staff, I was informed that the symbol meant that it contained gluten. Just like all the UNlabelled items around it. This was confusing, and disappointing for someone like me who thought they'd found a gluten-free bakery alternative. Please consider either labelling all gluten items with gluten labels, or JUST the gluten-free items with gluten free label. Nothing in between or inconsistent. I do not think the staff have enough knowledge on what the allergens are, and so I didn't know what information to rely on. (For example, I was told the plantain porridge contained no gluten, but upon further questioning I came to understand that a main ingredient was plain white flour. This should be extended to other main allergens too. I also do not know why I am asked about allergens prior to entering the restaurants, it seems to impact nothing about the experience once inside.

Relatively intimate, easy access to the various facilities.

Stayed in January 2023

the food/ drink was average

lovely grounds, friendly staff, wonderful tennis pro

Stayed in December 2022

They keep the hotel clean, nut a little upgrade to the rooms would make the stay a little more amazing.

the staff and food was amazing😁

Stayed in December 2022

On the other hand, I encountered a couple of staffs that I think needs a bit more lessons in customer care and service. I also did not like the fact that there isn't enough staffs for entertainment, especially at the front pool area and at the volleyball area even though there is plenty to do without the involvement of the staffs.

The meals were delicious! The coffee shop was my favorite spot for treats. My husband and I celebrated our 3 years anniversary there and we were very pleased with the different entertainment and our surprise gifts. We also loved sailing on the ocean. Thank you Hilton! I commend you for being a wonderful hotel.

Stayed in December 2022

The Wi-Fi was horrible but it was updating they say.

I loved everything about the property. Great place for family,friends and couples 2!!

Stayed in December 2022

great activities

Stayed in December 2022

The toilet wasn't flushing... however it was resolved

Nathan that waited on us from the mango restaurant was super awesome,as well as Denardo our dinner waiter that went above to satisfy us entertainment was real good ..hotel was very clean...my family really enjoyed themselves....did I mention Nathan awesomeness 😀

Stayed in December 2022

too much debris on the beach

spacious and comfortable

Stayed in November 2022

The time the pool closes

The food was amazing

Stayed in December 2022

Please improve the quality of the gym. The hotel screams modern and the gym drags it back to the stone age.

The staff and food were top-notch. Excellent doesn't even begin to describe both. The facility wasn't bad either, it had enough variety to keep you occupied.

Stayed in November 2022

Wi-Fi!! if you must have internet access throughout your vacation this is not the place for you. This property wifi connection is terrible to say it’s the worst wouldn’t be an understatement. I don’t think they are putting out enough effort to resolve this issue so please call to check the Wi-Fi status before you book the his property. I am sorry I had to leave a bad comment because I liked everything else.

Hilton Rose Hall is a beautiful property by nature and you can’t go around that. It is very clear that the staff work very hard to maintain that beauty. Our house keepers did a fabulous job cleaning our room everyday and our mini bar was always stock.I must give a loud shoutout to the man Bigs the head chef who went above and beyond and made my stay so special by making me homemade pineapple ginger tea and boil dumplings even when those weren’t displayed on the buffet line. Curry chicken at the grill at lunch time is always shot and this from a Jamaican. can I tell you how I shell dung jerk hut every day while chilling at the lazy pool? jerk chicken and pork bad!

Stayed in November 2022

I didn't like that there was a restaurant that we had to pay for if we wished to dine there.

The entertainment was very organized and very entertaining. The food was very good. I loved the variety with the different options and restaurants to choose from. The room was very nice and comfortable.

Stayed in August 2022

There wasn't anything to not like.

Very elegant and classy hotel. The staff were all very friendly.

Stayed in November 2022

the food wasn’t all that good

place was very clean and staff was very nice

Stayed in October 2022

the Food - Waitress- Latoya did us excellent- she is a great server- I would return just because of her-

Stayed in October 2022

Great options and taste. Good location

Stayed in October 2022

not enough lounge chairs

food was amazing

Stayed in August 2022

The bland tasting food. The room had ants.

I liked the options. My view was nice. Room was comfortable.

Stayed in October 2022

Power went off a few times and it took awhile for the AC in the room to cool back down

The food was great, staff were friendly and courteous

Stayed in October 2022

small beach area

clean

Stayed in September 2022

The wifi was a bit shaky but still it wasnt horrible, it would trip out now and then, that was the only thing for me.

This resort is amazing, the service is great, the staff are very friendly! The resort is clean and the food is great..If you come to Jamaica and your wondering where to stay, do Hilton Rose Hall & Spa!! I celebrated my birthday there and they treated me like a queen for the entire Weekend. Thank you Hilton i will be back! Oh guys if your celebrating your birthday get the birthday package and also try the Italian Restaurant 🥰..Big up Smiley the server and Tavon who worked at the Rum Factory! Big up Shian in reservation for the setting up in my room for my birthday!

Stayed in September 2022

Upon immediately entering my room I noticed the toilet wasn’t flushing and I didn’t like that there was any standing shower in the room

I liked the amenities and food

Stayed in September 2022

Wifi was terrible and only worked in the main building. First night was blissfully silent but then at w/e there were lots of noise coming from noisy people late at night, and very early morning in the hallway, should have better noise insulation from hallway noise and/or people asked to have respect for other guests. Bathroom tiny for the standard of hotel. Food was generally good but I would say a bit more on the quantity than on the quality side (e.g. oats porridge, I can make a much better one at home), and at breakfast the main options were usually empty or queue too long. A bit of a queue at check-in, but this seems to be the usual standard in 4* hotels these days.

Great facilities, nice beach and swimming pools, plenty of options to eat and drink. Beds were very comfortable but one of them was noisy when moving. Quiet room except some occasional noise coming from the hallway. Great AC but noisy.

Stayed in September 2022

That they did not serve shots

The food was excellent

Stayed in September 2022

The wifi or check-in

The food was excellent, location was perfect, and the amenities were nice. The wifi did not work as expected and the check-in process was a nightmare. We weren’t able to check-in until 7:30pm. I liked the club

Stayed in September 2022