I was a little lonely, but that is my fault for going at the end of the season. If there are too few guest they set a table of food for you at breakfast rather than a buffet, and I didn't eat everything so I was worried about it being a waste of food.

The hotel had a lovely clean room with a view of gardens behind. It was clean and I found the bed comfy. Because it was winter there was an extra gas heater and this got the room to a toasty temperature very quickly. Rather fantastically the hotel lounge had FREE, yes free, Gin and Saki and soft drinks from 3-12pm, every day. Along with snacks. If there was comfy chairs in that lounge it would have been perfect - there was even a nice view of the sunset. The onsen (which you have to pay extra Y150 per night, but that is the Gov rules - not the hotel) was cute, with a nice rock -lined outdoor pool. It is a VERY short walk to the train station, but if you are going for skiing you will need to get a but up into the hills every day, which I knew beforehand. The staff were lovely and the breakfast was great.

Stayed in April 2025

Loved the mountainous area. Visited the monkeys. Guess it would be brilliant in the snow season for skiing. Our stay was great. Loved the Onsen and the breakfast was fabulous.

Stayed in April 2025

Very close to the train station, only a couple of minutes walk. Our 5th floor room had a great view out over the town. The onsen was clean and quiet. The free snacks and drinks in the lounger felt generous. They let us store our luggage safely while we went to the monkey park.

Stayed in March 2025

Very easy to get to from the station. The breakfast and dinner exceeded my expectations. Everything was delicious. The rooms are very very spacious with a lovely view of the area and mountains.

Stayed in February 2025

Hot spring needs scrubbing, but they were still fantastic

Easy access from the train station. Great lobby facilities.

Stayed in March 2025

Limited drinks supplied in room, that is it really nice place to stay, little bit old n dated in places, but adds to charm.

Nice staff, lovely outside onsen, near station, free drinks and snacks. Good size room, good facilities.

Stayed in February 2025

The room I was given (508) was very substandard and uncomfortable especially as I stayed 9 days. I saw into many other rooms which were far larger and more comfortable. There was nowhere to sit except on the beds. The heads of the 2 single beds were pushed under a solid timber shelf making it easy to hit your head. There were no reading lamps and the ceiling light was at the other end of the room. The biggest complaint was the very excessive cost of a spontaneous dinner on arrival. Crazy cost! We had not booked so they charged us A$80 for a quick meal. Local eateries charge about a half to a third of this. Needless to say, I/we went elsewhere for all dinners. These issues can be easily addressed. We are definitely booking into the property for next ski season because it has so much to offer, especially for skiers seeking value, amenities and convenience.

Great breakfasts, great onsen, convenient bus to ski resorts, great afternoon free snacks and alcohol (big bonus), close proximity to train station and bus station (300 metres). Plenty of basic eateries. Fantastic Lawsons convenience store for food and drinks.

Stayed in February 2025

Only one very small, squishy pillow provided and none more could be obtained from reception - which I couldn't quite understand. What sort of hotel has zero extra pillows available?

The onsen was great, the free beer, coffee and other drinks in the lounge each day was amazing. Room had a nice outlook. Close to a huge range of ski resorts to choose from. Nice restaurants and a Lawson in easy walking distance in the evenings. The breakfast was kind of expensive but a good range of delicious western and Japanese food available. No English tea available though so BYO if you can't live without a cuppa!

Stayed in February 2025

dinner was hard to find the hotel offered dinner but we did not/could not reserve dinner beds were a bit firm and limited pillows. could of asked for more pillows but never got around to it.

free beer and snacks in the lounge

Stayed in February 2025

Pillows, beds, small bedrooms.

Onsen, lounge, location close to the station and 30 minutes drive to Shigakogen ski area, 6 minutes drive to see a snow monkey.

Stayed in January 2025

The twin beds room is too dark , not enough light

Fabulous Dinner Great onsen Great customer service Free Lough Free unlimited alcohol

Stayed in December 2024

The staff is really nice person! they help us a lot when we get off the bus at a wrong station (middle of nowhere) Without them we would have to go back to Nagano😭 The Onsen is great and the room is clean and warm, and the lounge is really cozy and beautiful. Definitely recommending this hotel!

Stayed in December 2024

The hotel is showing its age and the bathrooms could do with some updating.

The exceptional breakfasts served to us in a private room. The helpful manager and staff. The delightful onsen. The fact that it was off season and quiet. We had on site parking and easy access to the snow monkey park and mountains resorts.

Stayed in June 2023

not many varieties of breakfast.

close to the train station.

Stayed in February 2023

friendly staff, comfy and spacious room, faboulous onsen (even with outdoor pool!), great location near station, also good starting point to a beautiful hike to Snow Monkey Park

Stayed in April 2023

Unable to arrange dinner for all 4 nights

the breakfast, onsen and hotel location.

Stayed in February 2023

very close to Yudanaka Station and many food options nearby

Stayed in February 2023

nothing.

Clean, Good Onsen and Value to Money.

Stayed in February 2023

-

great dinner and breakfast in Japanese style

Stayed in January 2023

No Breakfast possible. It at least we couldn't understand each other The hotel is a little old but in fine condition.

Extreme nice view Very nice onsen Big rooms and nice tatami mats to sleep on.

Stayed in January 2023

Parts of the building look quite shabby (especially the ground floor where the dining room and onsen are located). onsen really needs better cleaning.

comfortable room. dinner and breakfast (both Japanese) meals were good. staff were nice.

Stayed in January 2023

I would have liked a coffee option in the room, There were only tea packets. We did not call and ask for any other options since there is a Lawsons very close. We didn't reserve breakfast with our reservation either. The walls are thin so you can hear doors opening and closing and voices, which means everyone can hear you too. None of this would prevent us from staying again.

Check in was incredibly easy and they offered free soba between 8 and 9pm. Parking was very easily accessed and spacious. The onsen was wonderful with both indoor and outdoor soaking baths. Outdoor is super hot, which we enjoyed. I didn't see any signs about no tattoos and nothing was said at check in, so that was great for us. The bath tubs in the room were nice deep soaking ones. Soap, shampoo and conditioner all smelled good. The sleeping mats were comfortable enough for a one night stay and there were extra available if you wanted extra padding. The heat worked well in the room. We had a great view of town from our room and the roof top terrace was nice to go up to and enjoy the views there, just be careful if it's snowing, it's slippery (duh). It was a very nice stay, a bit pricey, but for one night in Nagano our family enjoyed it. There are also lots of places to eat around the hotel, but hard with a big party (7). We ended up at a snack bar drinking and singing karaoke and then got dinner at Lawsons afterward :) The hotel is close to many Nagano attractions.

Stayed in January 2023

good location, only few minutes from the station and shops, restaurants

Stayed in September 2022

The smell, didn't realize breakfast was book in advance, rooms booked weren't next to each other

Great location, plenty of space, clean

Stayed in April 2025