390-0814 Nagano, Matsumoto, Honjo 1-2-1, Japan
#20 of 67 hotels in Matsumoto
Guests' ChoiceBased on 186 hotel reviews
8.3Cleanliness
8.8
Comfort
8.7
Location
8.3
Facilities
8.5
Staff
9.1
Value for money
8.4
Free WiFi
8.5
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 21, 2024
Katie
United KingdomSmall double rooms are VERY small, would recommend a larger room for 2 people. Would have been lovely to have a bar on a high floor to enjoy the amazing views that the hotel name suggests it has.
Short walk from train station. Clean, helpful staff.
Stayed in April 2024
Reviewed: April 21, 2024
Galia
IsraelNo pool or traditional bath at the hotel, cafeteria close very early
Good location, walking distance from the train station and taxi service available at all time, nice room, great breakfast with a lot of choices and a very helpful staff.
Stayed in April 2024
Reviewed: April 20, 2024
Katherine
AustraliaNothing
It was a lovely comfortable hotel. The staff were very supportive and friendly.
Stayed in April 2024
Reviewed: April 19, 2024
Sammie
United States of AmericaBeautiful decor, large rooms for Asia, great staff!
This is a wonderful property with exceptional staff. Wonderful amenities with sell of tickets to the castle and to Kamikochi, with free rides to the train station, although it is a very short walk. Our only complaint was that they do not have central air and we were very uncomfortable 🥵They gave us fans and with the window cracked at night, it became a little more bearable. I’m sure in the middle of winter the rooms are very comfortable as they do have heating. Not sure if they have central air that at some point in the year they switch to cooling, but this is 3rd week of April and during the day can get quite warm in Matsumoto.
Stayed in April 2024
Reviewed: February 25, 2024
Niall
United KingdomSome fresh fruit would be a nice addition to the otherwise very extensive breakfast buffet.
The small executive room came with the unexpected benefit of access to the executive lounge for complimentary drinks and nibbles at cocktail hour. Our rooms (perhaps all rooms) also included an optional entirely free excursion to a very luxurious onsen hotel in the hills just outside town. Strongly recommended.
Stayed in February 2024
Reviewed: January 12, 2024
Pudjianto
IndonesiaAmneties n more drink water
Good enough
Stayed in January 2024
Reviewed: January 11, 2024
Barton
United States of AmericaFriendly, personal check-in and comfortable facilities, e.g. cafe area. Convenient to train station and a few local restaurants.
Stayed in December 2023
Reviewed: December 6, 2023
Wenqin
AustraliaNA
This hotel came with a complimentary pass to nearby onsen, it was incredible.
Stayed in November 2023
Reviewed: November 21, 2023
Indra
Japannear station and staff good service.
Stayed in November 2023
Reviewed: November 13, 2023
Jenny
AustraliaWe were in a smoking room and it stank. Normally we don't mind too much, but this room absolutely reeked of smoke. As you can't open the windows far we had to prop open the door to get some cross ventilation. Also, the hotel does not have air conditioning, only heating. It was quite warm, so we needed to leave the window open. However, the room was almost hermetically sealed. Differences in air pressure (between inside and outside) resulted in the air whistling loudly through cracks around the door frame for most of the night. Parking was available, but cost Y1,100/night, which we did not realise before arriving.
Location was quite good - a bit of a walk to the railway station, castle and restaurant area. Comfortably furnished room and excellent laundry facilities. Helpful staff with pretty good English.
Stayed in November 2023
Reviewed: November 10, 2023
Bastiaan
NetherlandsBreakfast not on top floor as stated on website.
Staff very helpful.
Stayed in November 2023
Reviewed: November 6, 2023
นรินทร์
ThailandThe room is so dusty, probably because it had been cleaned a long time ago.
Stayed in November 2023
Reviewed: October 11, 2023
Tess
AustraliaNothing!
Modern hotel, sizeable room, within easy walking distance to train station and shopping centres, very helpful staff and a great breakfast.
Stayed in September 2023
Reviewed: October 10, 2023
Yaovanij
ThailandNothing
Location Service Size of room
Stayed in October 2023
Reviewed: September 14, 2023
Sina
United Arab EmiratesLate check out would be available with extra payment after 11am. But I guess this japanese standards like every other hotels.
They have shuttle service to onsen at their sister hotel. That was really nice. Staffs were friendly.
Stayed in September 2023
Reviewed: September 7, 2023
Helen
SpainRooms small, not enough space to open more than one suitcase at a time.
Excellent location - can walk from the train station in a few minutes. Friendly staff.
Stayed in September 2023
Reviewed: August 21, 2023
Andrew
United States of AmericaNothing. Everything was fine.
Stayed in a twin room the first night. Was refurbished, modern and large. Stayed in an executive room on the 2nd night and it wasn't as good as the twin, but decent. Hotel is quiet and away from the main road. Friendly staff. Breakfast more geared toward Japanese clientele. Some self service laundry facilities available. Would stay here again.
Stayed in August 2023
Reviewed: August 7, 2023
Sina
SwitzerlandPlace is a bit old and it wasn’t the cleanest I have seen but still pretty clean! Location is close enough to station, but not super close
Staff was really nice. The breakfast was really good
Stayed in August 2023
Reviewed: August 1, 2023
Rasmus
DenmarkThe breakfast was a bit underwhelming. The hotel have placed a smoking area right next to the elevators.
We only spent two nights in Buena Vista hotel, but we can recommend the hotel to others. It is a clean central place to stay when you enjoy the fabulous city of Matsumoto. The hotel reception can help you buy tickets for the castle, and you shouldn’t cheat yourself from experiencing that gorgeous site when you are there. The employees are exceptional service minded and positive towards you.
Stayed in July 2023
Reviewed: July 25, 2023
Michal
PolandIf you want to park a car there is a paid parking lot next to the hotel and 7/11. As opposed to the hotel's own parking which is more expensive and further down the road
Stayed in June 2023
Reviewed: July 17, 2023
Makoto
Japanair-con
staff
Stayed in July 2023
Reviewed: July 4, 2023
Karen
SingaporeEverything is perfect except there is no hook to hang clothes in the toilet
We stayed 3 nights on the executive floor with access to the lounge that provides light refreshment and drinks. Our room is spacious, comfortable, and very clean. Breakfast spread was very good. Excellent service from all staff in the hotel.
Stayed in July 2023
Reviewed: June 28, 2023
Ban
SingaporeNo free parking, although public parking is available nearby.
Location was close to the train station. Breakfast spread was good. Just that the hotel didn't have its own hot bath. Guests had to make reservation for an external facility, which is a hassle if you don't plan in advance.
Stayed in June 2023
Reviewed: June 23, 2023
Jonathan
United States of AmericaNot sure, we only stayed one night and didn't have any issues.
Large high-end hotel with clean rooms in a location convenient to the train station.
Stayed in June 2023
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