Nothing

Beautiful rooftop spa/onsen. Very comfortable room.

Stayed in August 2025

The central location made seeing the city and accessing transportation very easy. The staff was amazingly friendly and helpful and the breakfasts were delicious with a lot of choices. Our room was comfortable and very clean as were the other facilities.

Stayed in July 2025

At morning buffet, only one toaster so I had to wait a little bit.

Good location. Near Dejima also tram.

Stayed in August 2025

Unfortunately, like so many places in Japan, I couldn’t use the spa because I have a tattoo on my back. A real shame and things are changing a little but you have to respect the culture.

Excellent hotel in a great location. The entrance is very classy and stylish. Staff at reception and in the restaurant polite and efficient. Room was a decent size and the bathroom was good. Buffet breakfast had lots of choice.

Stayed in July 2025

Actually everything is fine except one thing: The quality of the breakfast is just poor. We ended up going there once and afterwards just for a coffee and then somewhere else.

Great location. Perfect to reach a lot of restaurants and all relevant attractions as well as transportation. A parking lot is right opposite to the hotel, you get round about a 50% discount so we paid 1200Y per day. Spa is nice (women and men separate) and staff at the reception helpful. Overall price/quality ratio was amazing: 100€ per night with 3 persons and breakfast

Stayed in August 2025

None

Everything.

Stayed in July 2025

Rooms were very tight. This would have been fine if some space was available for storage. There was none available so we had to put our things in the bath.

The hot spring was terrific.

Stayed in July 2025

Not that think of.

Lobby atmosphere has ample space nice view. Staff so welcomed.

Stayed in May 2025

Like in all Candeo Hotels the rooftop Onsen is a plus. Location is perfect to explore Nagasaki for a few days. We stayed there as a family of four with two toddlers in a "normal" twin room. Everything perfect as long as you don't mind to share the bed.

Stayed in May 2025

Location, proximity to tram lines and to airport bus stop. Loved the hotel’s Onsen.

Stayed in June 2025

Fantastic onsen!

Stayed in June 2025

Perfect location for walking around the city.

Stayed in June 2025

We slept with 2 adults and 2 children. The 2 single beds were put together, to accommodate 2 adults and 1 child (there is an extra sofa bed for the other child). We had to sleep in the width direction of the beds. We slept well, but it is something to keep in mind. The room was not very big. For the onsen: It is a shame the men have a sauna area and the women a steam room. It would have been nice if both would have been offered for both genders.

Great location! There is a public car park just in front of the hotel. The breakfast buffet is served in a spacious room with a great view over the city. The buffet was nicely put together. The onsen is clean and well designed, it is not very big but there is an indoor and outdoor bath.

Stayed in June 2025

Overall, the hotel is good, offering excellent value with its central location.

Stayed in June 2025

NA

Convenient location..with Family Mart and 7-11 nearby as well as a big store before selling toiletries snacks and more.

Stayed in June 2025

- very nice indoor and outdoor onsen - nice location m, chinatown - nice comfortable room

Stayed in May 2025

The location was too close to chinatown.. too rowdy

The size of the room

Stayed in May 2025

Nice and spacious room, has everyday house cleaning

Stayed in June 2025

The price of foods in Chinatown area is expensive. But I understand this is beyond control of the hotel.

Near tram terminal, walking distance to Aeon. In Chinatown neighbourhood, but not as busy as I expected.

Stayed in May 2025

No freezer (fridge only)

Location Clean Modern Decent-sized Room (for price)

Stayed in June 2025

The parking coupon provided by the hotel to park in the nearby parking complex could had been more. Japan's parking is really expensive and the coupon given barely covers 50% of the paid parking fee. Wish they have a better tie up with the carpark operators.

location is very central and easy to get around with trams and even driving. Rooms are fantastic and is really classy hotel. Hopefully they upkeep this hotel well and hear that other properties they owned in other cities are falling behind.

Stayed in June 2025

There’s only one big blanket for the king bed. We asked for an additional blanket because we were sleeping with our small children in the bed and didn’t want to accidentally cover them with the thick blanket at night and risking overheating or even covering their heads. We were explained it’s not possible unless we order another complete bed. I think this is a quite unreasonable policy.

Great location and very modern.

Stayed in June 2025

No USB charging ports by the bed. No writing table to do work on

Stayed in June 2025

Great location, big room, well appointed and excellent value

Stayed in June 2025