Beds were very uncomfortable - mattress was hard. There were literally no dinner options around the hotel - the operating hours listed for every single restaurant within walking distance online were incorrect - and hotel dinner option was very expensive. Very few buses came at night so we ended up walking over a mile in the rain to get food at a pizza place.

Gorgeous views of Lake Ashinoko and Mt Fuji. Excellent location to easily board the sightseeing cruise across the lake. Delicious breakfast buffet, very friendly and helpful staff. Luggage storage was excellent. Welcome cocktail was a very nice touch.

Stayed in April 2024

Room was large and view was superb. French restaurant served the best French toast that I've ever had

Stayed in April 2024

Not enough choices of food around the vicinity especially at night.

the view of Mt Fuji & Lake Ashi. The public bath

Stayed in April 2024

The breakfast is fairly expensive for the options you get.

The location and room are brilliant. The addition of the Onsen is perfect after a long day of exploring.

Stayed in April 2024

All good.

The view. The view. The space in the room. A touch of luxury.

Stayed in April 2024

The bar food offering could be a little more varied. We did arrive at 7 but the restaurant would only take reservations prior to the time we arrived therefore we had no choice with little opportunity to dine elsewhere. It would have also been pleasant to have had our bags taken to the room.

The room was spacious and the lake view spectacular. The grounds were well cared for and the service was great. Lovely location. We had a beautiful night in a very quiet lakeside room. We awoke to a view of the lake in the foreground and mt Fuji in the distance. Breathtaking

Stayed in April 2024

Onsen was small.

You can see the Mt Fuji from our room.

Stayed in April 2024

Access to cabs is dismal.

Feels like a must stay in Hakone. The views were phenomenal and the Teppanyaki outstanding!

Stayed in April 2024

Not as many options for restaurants that are open for dinner in the town.

Beautiful view of the lake from our room!

Stayed in April 2024

There was hair on the shower wall. Otherwise it was a great stay.

Location is on the lake. Lots of activities available but it's still pretty early into spring so they weren't accessible at the time of my stay. Bus stop is directly I. Front of hotel and they have parking on site. Great view of the lake from the room.

Stayed in April 2024

Everything! Then you wake up and see a picture perfect lake with mountains Fuji at the backdrop.

Stayed in March 2024

Its beautiful view from hotel.

Stayed in February 2024

Food from the hotel seems overpriced.

Rooms are the biggest. The onsen is good value. Great view of the lake. The bathroom is big and spacious.

Stayed in February 2024

Great hotel with a beautiful location of Lake Ashi. Right next to where the ferry is and with a bus stop right outside it. Cool looking hotel with free refreshments and views of the lake. Very cool stay.

Stayed in February 2024

Our room was much too hot and we couldn’t find a way to cool it. The pricing in the bar and restaurant was exceptionally high.

The staff were excellent and the customer service were exceptional. The view is wonderful and the location is good, close to the boat quays and bus stop. Breakfast is very good.

Stayed in February 2024

Wonderful location, friendly staff, and fabulous room! It was a highlight of our trip. We had room 303, and the view was incredible. The decor in the room is of an older style, but this is part of the charm, and we couldn't fault any part of our stay. The room and bathroom are huge! If we could have stayed longer, we would. Thanks for having us!

Stayed in February 2024

The nice green lawn at the edge of the lake that you see in the pictures of Hakone Hotel was gone, replaced by concrete. They were in the midst of rolling out some sort of artificial lawn that may eventually be covering the concrete, but right now it’s not very scenic. Also, the water in the toilet in the bathroom kept running after flushing and wouldn’t shut off. The place is a little worn out, in my opinion. The temperature in the room cannot be adjusted, and the window doesn’t open. The toothbrush and razor in the room were no better quality than those in any cheap business hotel. The breakfast was rather underwhelming; it was not as good as a lot of breakfast buffets at standard business hotels. There aren’t really many food options in the area, so either eat elsewhere or bring food with you from 7-11 in Moto-Hakone. The room was really nice overall, but not really worth the high price.

Nice relaxing view of the lake and Mt. Fuji. The rotemburo was great. The room was very spacious, with high ceilings and a huge window. Comfortable armchair. Lots of hangers and closet space. Excellent coffee machine in the room. Huge bathtub, although I used the onsen instead.

Stayed in February 2024

Nothing really, a very nice hotel.

Really lovely hotel in a great location. The view of Mt Fuji from our bedroom on the first morning was wonderful. Nice big room and great bathroom. If you're planning to do the Hakone loop, the pirate ship departs from a 5 minute walk away, so really convenient. Breakfast was lovely with plenty of choice.

Stayed in January 2024

The public bath is very disappointing, it is too small to fit the hotel. There are only a 6-person bath pool and one sauna, no outdoor pool.

Great location, we appreciate the view of Mt. Fuji at the end of the lake from our room window very much. Nice hotel, beautiful interior design, and spacious room make this hotel above 4-star hotel.

Stayed in January 2024

The facility is older and it was most apparent in the bathroom with substandard plumbing in shower/bath. Was disappointed in the lack of television English news stations for the tourist that other hotels offered. Not many eating establishments around (everything closes early too): ended up walking (1.2km-20 min) to a 7-11 for food to bring back to the room. The hotel breakfast made up for it though!

Exceptional view, lovely spacious room, quiet, public spa/hot bath option was lovely, dining area for breakfast was perfect with views of the lake and a variety of hot and cold healthy food items, along with hot daily special menu options wonderful lobby area with access to free hot and cold drink items

Stayed in January 2024

Food options were limited and expensive and given everything in the area is closed by 5pm we were struggling to find anywhere for dinner. We had a welcome drink in the bar but it was a large cold and draughty room and lacked atmosphere. Its probably much nicer in teh summer when you can sit out in the gardens by the lake.

Gorgeous location on the lake, and our view over the lake and Mount Fuji was fantastic. Our room was huge especially for Japan where rooms are typically small, and had very comfortable beds, and lovely pyjamas. The onsen was great - particularly the outdoor one. The hotel exterior is interesting and imposing. We loved our stay.

Stayed in January 2024

Nil

Nice view from the room.

Stayed in December 2023

Very clean rooms, friendly staff, awesome breakfast, located right next to bus stop

Stayed in November 2023

Great view, huge room

Stayed in January 2024