We tried the buffet dinner but was not value for money, with limited selection. Executive lounge was ok but a bit clamped with many people.

Room was clean and spacious. Breakfast was reasonable. Location was good with complimentary bus service to city center - convenient.

Stayed in August 2025

Bathroom had a smell. They attended to it immediately

Location and upgrade

Stayed in August 2025

Room service and restaurants, while very good, were a little overpriced. Gym facilities were somewhat lacking.

Clean, modern hotel with easy access to all of Tokyo via the neighboring subway system. Friendly staff too.

Stayed in August 2025

5-Star Stay – Will Definitely Return! The hotel is centrally located, making it perfect for exploring the city. It has an amazing selection of restaurants, including an upscale steakhouse and high-end sushi. The bar on the second floor is a great spot, especially with live music in the evenings. The indoor pool was a nice bonus, and while the workout room was just okay, it got the job done. The rooms were very clean, and the staff was incredibly kind and accommodating. I would absolutely stay here again!

Stayed in August 2025

Location. Very helpful staff!!

Stayed in August 2025

Nothing to complain about

Everything was amazing we had an amazing trip

Stayed in July 2025

Place very nice Personnel very nice

Stayed in July 2025

I made two separate bookings and there was a significant price difference when I made the second booking

buffet breakfast selection was fantastic, plenty of room in the restaurant and the waterfall was very soothing and pretty

Stayed in July 2025

I didn’t like the location as it was not in walking distance to Shinjuku and other areas we wanted to visit. But we were able to take taxis and it was usually just a short ride away.

I was most pleased with the service I received with the concierge, especially with one woman whose business card I seemed to have misplaced. I think her name was something like Miyoko. She seemed to be in charge there. She was very pleasant, knowledgeable, and was very helpful which made our trip there special. There was also another gentleman whose name I have also forgotten but he was tall and spoke English very well. On one particular day during our visit, I lost my cell phone and the two of them were able to locate it for me. I felt they went way beyond their responsibilities and took the time to locate it for me. I was so impressed! Thank you for having such great employees. I will always remember the Hilton Tokyo Hotel because of them.

Stayed in June 2025

buffet breakfast varieties, comfortable bed and large room compared to other hotels we stayed at around Japan

Stayed in July 2025

The location wasn’t very close to restaurants or shops

Breakfast was good as wax the executive lounge

Stayed in July 2025

Breakfast downstairs was unpleasantly busy and noisy.Really not a nice way to start the day. A lot of pushing and rushing and impolite people. Basically it felt like too many people in that space. Also the quality of the food has become not as good as it used to be. We have stayed here around 10 times or more times over the past 15 years.

Hilton Shinjuku is in an excellent location . We love the size of the Junior King Suite room . We like the cleanliness of the room. The room service is very good .

Stayed in June 2025

Wish they had more Halal options for breakfast

Very clean, excellent service, very polite

Stayed in July 2025

Hotel is very busy, No enough seats in lobby

Staff, clean , meeting rooms , wedding rooms and from lobby one level down to shopping and to metro station from where you can go anywhere in Japan.

Stayed in June 2025

nothing of note

Great sized rooms, in a good location to transport hubs, shuttle service to station and airport as required. excellent meals and concierge staffs attention to detail is top notch

Stayed in June 2025

Could use a room refresher/ remodel- I am not a fan of carpet in hotel rooms

Location was excellent for our needs Direct stop on airport limousine service so very convenient + hotel had bus shuttle with regular service to Shinjuku station Great variety of breakfast options

Stayed in June 2025

Very, very clean/ attentive staff

Stayed in June 2025

Not value for money

Especially the staff. Very helpful.

Stayed in June 2025

Limited breakfast options for vegetarians.

Location, access to public transportation & breakfast.

Stayed in June 2025

The check in process. We arrived at the hotel at 7am and the room was not available until 1pm. They did their best to give us an early check in.I

The view from the room was beautiful and the breakfast was excellent.

Stayed in May 2025

Selection of breakfast was not good

Room size was good for family of 3 members

Stayed in June 2025

No power points next to beds.

Quality high-end hotel located in a quiet part of Shinjuku, but still easy to get to main Shinjuku and anywhere else in central Tokyo. Expensive, but easy to see why as it “feels” luxurious.

Stayed in May 2025

At the time of my staying the pool was under maintenance.

We love their hospitality. The breakfast was delicious and at a good value.

Stayed in May 2025

Nothing

Clean, friendly and helpful staff.

Stayed in May 2025