Second time stayed here and is a Great location! Near karasuma station! Friendly and helpful staff

Stayed in August 2025

The laundry system was my only issue with the hotel. There was only 2 washer/dryer machines and they were constantly used or had people lining up to wait for it. It didn't dry clothes well so people were not thoughtful and just kept the machines for themselves for hours at a time. I was desperate to use it one night and waited from 10pm to 2am but it was never free. Had to go to a public laundromat which also had a line.

Loved the area, close to train station, markets and shops but in a quiet neighbourhood street. Our windows were blocked out for privacy, but we still had plenty of light. Room and bathroom was spacious and clean. We spent most of our time exploring Kyoto, so didn't have the chance to enjoy much of what the hotel offered. But we loved the complimentary massage chairs and toiletries and coffee.

Stayed in July 2025

The rooms were small, only one bed for 2 adults and a child - but for Japan they were standard.

The property went to a lot of effort to make a mid-range hotel very comfortable and welcoming by the added extras. Free snacks, happy hour cocktail, geisha visit, onsen, massage chairs - it was great!

Stayed in August 2025

Nothing, was all good

Great rooms, neighborhood

Stayed in August 2025

Nothing

Space and people who were very professional and nice

Stayed in August 2025

Breakfast wasn’t great, the worst was the blacked out windows. Zero view in room. Definitely not like in the pictures advertised

Location and staff were great

Stayed in July 2025

No outside view. Look a bit strange.

Hotel well located close from Nishiki Market and subway stations. Large and quiet room perfectly equipped. Osen / Bath was top. Personal very kind. A lot of choice proposed at breakfast.

Stayed in July 2025

Possibly the time it took us to get our clothes washed or use the massage chairs, but that is not down to the hotel but to the amount of people staying.

Where to start, we absolutely loved this hotel! We ended up spending more time in the hotel than planned as our 2 year old was teething so she didn't eat or sleep well and was tired and hungry and we had to cancel quite a lot of sightseeing and stay in. The room was excellent, breakfast full of choice (even for a dairy free toddler), and the evening light meal was great as dinner for a fussy little child. Coffee during the day was a life saver as was the onsen (they provide tattoo stickers too!) Location was good, close to Nishiki Market and some other spots but also close to the public transport that can get you anywhere you need to go. Honestly, we plan to go back to Japan and if we go to Kyoto, we are booking this hotel again!

Stayed in May 2025

For the size of the hotel, there're not enough washing machines and dryers, only two 2 in 1 washing-dryer machines, which has limitation for the weight of clothes, and they are always busy.

The value of the hotel is good, strongly recommend, it offers free morning coffee and afternoon snacks, drinks. Location is good too, there're so many tasty restaurants within 5 mins walk distance, short walk to bus stations and train station, and yet quiet enough at night. The reception staff is always friendly.

Stayed in July 2025

The only thing that caught us out in Kyoto was the luggage transfer is two days from Kyoto. This is not an issue with the hotel but it is important to know when travelling around Japan!

Staff were friendly and approachable, very helpful. The rooms are clean and modern. This was our second stay and I feel they have maintained a very high standard. Finally the onsen is a great facility that is exceptional.

Stayed in July 2025

Friendly and helpful staff

Stayed in July 2025

Nothing!

We had a great stay. We booked 2 double twin connecting rooms which was PERFECT for our family of 4 (mom, dad, 2 teenagers) The staff was very friendly. It was very clean, quiet and pretty inside. We added breakfast (was a Buffet ) onto our stay which worked out great. They also had snacks in the evening which was free to all guests, my kids loved it! They also had luggage storage which was very convenient because we arrived before check in. Train station less than a 5 minute walk. The only thing to be aware of is a lot of restaurants in the area close on the earlier side. There is a 7/11 very close which was great for snacks and drinks. We would highly recommend this hotel if you’re visiting Kyoto!

Stayed in June 2025

The publick bath was way fur and the water was bit too hot and the hard water compared to the Onsen I went in Kyushyu. But overall are good hotel and reasonable.

It's good room with small sofa help me to work and relax. And the hourly free compliments are fun and really tasty.

Stayed in June 2025

The massage chairs seemed very dirty but that's on the people using it I guess.

The onsen was great, rooms are small but that's normal in Japan.

Stayed in April 2025

Nothing

Welcoming staff, a nice reception and lounge area to sit in. Lots of complementary drinks and snacks at certain times throughout the day. Very good location. Good to have a onsen available too

Stayed in May 2025

Great location, breakfast was very good and the public Onsen was lovely. Staff were great and sorted our luggage forwarding efficiently. Would highly recommend if staying in Kyoto

Stayed in May 2025

The hotel was in the city and easy to walk around. Breakfast was great and they provided free coffee, snacks and drinks during the day.

Stayed in June 2025

Our room was on the smaller side but happy to compromise on that for the hotel facilities & location.

We loved the facilities & location

Stayed in June 2025

The breakfast was at a vietnamese restaurant and the western choices were few but just a preference ofc

Great location for us, close to subway station, the lounge had all sorts of free snacks but we didn't partake.

Stayed in June 2025

Nice of them to have the complimentary tea, wine with snacks & coffee .Onsen was clean not crowded

Stayed in May 2025

The lounge and its offering. The location where lots hidden gems are nearby (as well as tourist trap tho).

Stayed in May 2025

There are only 2 washers for laundry for the entire hotel guests. In addition, one day we were sitting at a table in the lounge, a staff member spoke to all the rest guests in Japanese or English about the happy hour was ending and asked if they would like anything else, except us. Not sure if it was our race/ethnicity or anything, apparently we understand English and he just skipped us and ignored us. By overall we enjoyed our stay.

The lounge is on the 1st floor is open all day, offering drinks and snacks throughout the night. The happy hour is free, including wines and cocktails. The public bath is great and love the breakfast buffet.

Stayed in June 2025

The room size and view were plain

Was a great location and good options with facilities

Stayed in March 2025

Ventilation in the bathroom has to run all the time and is loud.

Very good breakfast

Stayed in June 2025