Not a whole lot of spa space. Some of the room furnishings are a bit dated.

Kind staff and great traditional kaiseki meals. Spa was comfortable. Location was good for the Hakone loop.

Stayed in June 2026

Nothing.

It was a traditional hotel, which is what we wanted. The staff were so friendly and welcoming, and trying traditional Japanese meals was amazing!!

Stayed in June 2026

Nothing

Friendly staffs and beautiful meals . Handy location for cable car and rope way.

Stayed in June 2026

Far from Ashi lake.

Overall, we had a pleasant stay, but it is important to arrive with the right expectations. The hotel feels somewhat dated and is located deep in the mountains in a quiet and relatively isolated area, far from Lake Ashi. Access is most convenient by car or public transportation, and it is worth noting that the nearest convenience store is about a 20-minute walk away. The hostess was very kind and even provided complimentary transportation to and from Gora Station, which made getting around much easier. However, she does not speak English, so we relied on Google Translate for communication. Our room was relatively spacious, but the bathroom was small and outdated. The hotel offers two onsen facilities, one indoor and one outdoor. They are not particularly impressive, but they are adequate and provide a traditional Japanese bathing experience. We had the impression that the property primarily caters to domestic Japanese travelers rather than international tourists. The highlight of our stay was undoubtedly the food. Both the traditional Japanese breakfast and dinner exceeded our expectations. The meals were rich in flavors and textures, beautifully presented, and provided an authentic Japanese dining experience that we thoroughly enjoyed. In summary, this hotel may appeal to travelers seeking a quiet, traditional Japanese ryokan-style experience in the mountains. However, those looking for modern facilities, easy access to major attractions, or English-speaking service may find it less suitable. Overall, we would rate it 3.5 out of 5 stars.

Stayed in June 2026

The food was great. We enjoyed the onsen bath although the water was very hot so you couldn’t stay in for too long but my skin actually felt great afterwards. The staff were very friendly & eager to help.

Stayed in June 2026

Understand Hotel Kasansui is closer to attractions but a distance from Hakone - Yumato and Odawara - nothing much else to complain..

We are blown away by the vibes and enthusiasm of the manager / reception Hiromi - every staff is very attentive to the guests - And the food - we had Halboard inclusion - the food is amazing - we wanted amd could only have seafood and eggs for our diet - they fully understood and that alone made the trip. Hiromi and All the staff at the restaurant are very good - attentive and on time services.. Location is excellent for the Local cable car - the Ropeway - Lake Ashi and the Pirate ship tour..

Stayed in May 2026

The traditional meals that were included weren't to our liking, but we did try as much as we could - there was just too much of it!

Lovely location up in the hills of Hakone. A traditional ryokan with friendly staff, a large room, and awesome onsens.

Stayed in May 2026

The location! The property perse is in beautiful surroundings. And yes it is not far ... To reach it from Gora Station one has to use either a Cable Car with a queue of at least 40-45 minutes or else a taxi to go up the slope with luggage. This was missed by us while booking. Wonder if there was a mention of it!

The onsen facility, comfortable rooms and the clean setup and surroundings. And ofcourse the warmth of the staff. We had an excellent stay. The breakfast and dinner were inclusive which were served in wonderful Japanese style. That itself was an experience to share with our friends.

Stayed in May 2026

The food is not really to our taste but that is a cultural thing. Would have appreciated a western style breakfast at least.

We loved our experience here. Great location near cable car and good service. Nice onsen at the hotel.

Stayed in April 2026

The actual onsen is minimalist, but clean and adequate.

Meal service is superlative, meeting all the benchmarks of a quality Japanese-style breakfast and dinner. It is a little difficult to find; our taxi driver needed help from the dispatcher, but otherwise, a restful experience. The highlight was the property's staff, specifically the manager, who ran the check-in, carried our luggage, helped with meal service, and could not do enough to ensure guests enjoying their stay. If you want a place to relax, read a book, receive wonderful service, you could do much worse. I could spend 2-3 days here, with perhaps a taxi ride to a nearby attraction..

Stayed in April 2026

Onsen is seperated. So me and the boyfriend couldnt use one together. This is mentioned beforehand though!!

Great onsen, superb staff. So friendly and helpfull

Stayed in April 2026

The yukatas in the wardrobe smell weird

The hotel is beutiful

Stayed in April 2026

The facilities are a bit old/ not updated.

Food was delicious. The most welcoming staff.

Stayed in April 2026

No pick up from the station in the morning. With luggages it is not the best.

The staff was very nice and friendly. The place is good. Traditional dinner was great.

Stayed in April 2026

Extremely friendly personnel and excellent Japanese dinner and breakfast with many small dishes and appetizers, and cooking on petroleum jelly-fired pots on the table. Free shuttle service from Gora station to the hotel.

Stayed in April 2026

The hotel is located on the hilltop, and we have to park at the bottom. We have to change to their shoe in the premise which is inconvenient.

The dinner and breakfast

Stayed in March 2026

The meals were amazing and the staff was extremely helpful and kind. The onsen was very relaxing!

Stayed in April 2026

none

environment and service

Stayed in April 2026

Poor internet

Super tasty dinner and breakfast, big room, shuttle bus from Gora station, onsen, super location

Stayed in April 2026

The place is not well kept, a little old and not super clean. It is not dirt but could be better. One of the 2 onsens was not very clean and need reconditioning.

Location was good, 5 minutes from the cable car station and from the ropeway. Good for exploring. Personnel was very hospital and cordial. Room was big and comfortable. One of the 2 onsens was good

Stayed in March 2026

Stay here if you want a true Japanese hotel.0

Stayed in March 2026

Nothing not to like

Clean room and delicious breakfast and dinner Helpful and friendly hotel staff Shuttle service to Sounzan/Gora Nice Onsen

Stayed in March 2026

The hotel was a little less grand than expected but clean and comfortable beds

I thought the food was excellent and great to experience the Kaiseki dinner and breakfast. The location was quiet and easily accessible by bus or train. The staff were very friendly and welcoming

Stayed in March 2026

Shower was small and pressure needly. Half board was fully traditional evening meal and breakfast. High quality food. We stayed 2 nights but eat out the 2nd night and had breakfast elsewhere, personal choice. Would have been nice if the open fire was lit.

Location for Hakone Free pass loop. Friendly staff. Comfortable beds. Spacious room. Very quiet. The Onsen was amazing. First time we had used one. Very welcome after the journey here. Getting there from Tokyo was an adventure.

Stayed in March 2026