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  5. Reviews of Keio Prelia Hotel Kyoto Karasuma-Gojo

Reviews of Keio Prelia Hotel Kyoto Karasuma-Gojo This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

600-8418 Kyoto, Kyoto, Shimogyo-ku Karasumadori Matsubara Sagaru Gojo Karasumacho 396, Japan

#235 of 699 hotels in Kyoto

Guests' Choice

Review Score

Based on 314 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.4

  • Comfort

    9.4

  • Location

    9.0

  • Facilities

    9.2

  • Staff

    9.3

  • Value for money

    9.1

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: August 26, 2025

    9.0
    Great experience, very clean and nice hotel.
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 6 nights

    The rooms were not very spacious, but not smaller than other rooms in Japan. Small shelves and other solutions made it convenient anyway.

    The whole hotel was extremely well equipped and everything felt new. Cleaning was great. Spa area was spotless and had everything needed, and more.

    Stayed in July 2025

  • Reviewed: August 25, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The room was large enough for our family of four. Beds were pretty large and comfortable Having two bathrooms was very convenient! Nice onsen

    Stayed in August 2025

  • Reviewed: August 22, 2025

    9.0
    We loved our stay here
    • Leisure trip
    • Family with young children
    • Comfort Twin Room
    • Stayed 8 nights
    • Submitted from a mobile device

    Some of the cleaningstaff didn't smell good. And sometimes when they cleaned our room thier own smell lingered. The washing service was hard to use because of luandry machines being used all the time. There is no booking system and drying takes ages so it's not a wonder why they are used so often. The slippers we got smelled bad. And I got a bad odor on my feet's after using them, so smell them before using.

    The people working at the hotel we're really nice. They said hello every day and the breakfast was good even though it didn't look good it tasted good. The yogurt was fantastic. Our rooms were clean and didn't smell bad. They helped us with luggage tranfer after checkout and it went smooth. The hotel is very central and still we didn't hear the traffic or anyone else. 6min walk to karasuma line that takes 2min to go to kyoto Central Station. We had buss stopps close by, a familymart beside the hotel and very beautiful inner streets that you could walk to different cafes and restaurants.

    Stayed in August 2025

  • Reviewed: August 20, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Premium Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Very small room and rooftop somewhat not usable during summer

    The hotel had amazing breakfast and nice rooms. The location was really good with proximity to the public transit.

    Stayed in July 2025

  • Reviewed: August 8, 2025

    10
    An exceptional stay in Kyoto!
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights

    -windows were not openable, but no real problem:)

    +very convinient location, close to the metro or by walk to the city, safe area +kind and helpful staff +everything was clean and functional +big room with a street view, very quiet, large comfortable beds, lot of storage place, seating area +great breakfast with everything we needed, we especially enjoyed the salad bar (fish would be nice, but no complains) +a lot of toiletries available, free rental equipment and pajamas +TV where you can check the availability of washing mashines and dryers (on each odd floor) and the occupation of the spa and breakfast hall +vending mashines downstairs and free drinking water on each floor +elegant free spa area with separate f/m access is a good place to rest after a long walking around Kyoto´s amazing sights We didn't expect such quality for a very pleasant price (compared to Europe), but we soon found out that in Japan it's like that with almost everything. We hope to come back soon! <3

    Stayed in May 2025

  • Reviewed: August 8, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Especially love how it’s very convenient and also close to the centre of Kyoto, and quite at the same time!

    Stayed in July 2025

  • Reviewed: August 8, 2025

    10
    Me and my parents will 100% choose this hotel again once we visit Kyoto!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The location, and the cleanliness and especially the size of the hotel are excellent. Very comfortable, I’m able to do the coin laundry everyday without trouble.

    Stayed in July 2025

  • Reviewed: August 1, 2025

    10
    Everything is perfect but they can improve their breakfast menu. We stayed for 3 nights and the menu was the same every
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    none

    cleanliness and location

    Stayed in August 2025

  • Reviewed: July 29, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Twin Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Japanese bath

    Stayed in July 2025

  • Reviewed: July 28, 2025

    8.0
    Very Good
    • Leisure trip
    • Couple
    • King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Quiet location with good breakfast and easy access to subway and bus lines. Overall, great choice.

    Stayed in July 2025

  • Reviewed: July 22, 2025

    10
    The whole family loved it! 🤍
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The rooms we reserved (2 double rooms for 3 adults and 1 child) were sufficient in size and the beds were super comfortable. The bathroom was surprisingly spacious. The location is the best. Not far from Kyoto Station and maybe points of interest from historical sites, amazing food, fun experiences. The staff are all very warm, welcoming, and helpful. They allowed us to store our bags early at the lobby. I used the public bath on the last morning before checkout. It was so relaxing. We also enjoyed the buffet style breakfast. Lots of options and $15 is a reasonable price. I believe you can add it on your reservation here on Booking or just pay for it in the lobby on the morning of. The curry was especially amazing! (Look at the photos I added to this post.) We had an amazing stay and highly recommend it.

    Stayed in July 2025

  • Reviewed: July 20, 2025

    10
    Excellent hotel, perfect location, relaxing onsen
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Nothing

    Eveything! The location is perfect, the rooms are stylish and very comfortable (amazing pillows!!), and we really enjoyed the onsen :) There’s water dispensers and washing+drying machines which are very convenient. We also appreciated the fact that they kept our luggage before check-in and after check-out. All in all a great value for money. We didn’t have breakfast in the hotel because we found it too expensive (2200¥ per person) - maybe it would have been cheaper when booked together with the room? But we managed with the nearby shops such as Caffe Veloce, Hollys and Family mart.

    Stayed in July 2025

  • Reviewed: July 20, 2025

    10
    I highly recommend this hotel to anyone looking for a clean, comfortable, and conveniently located stay in Kyoto.
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    If I were to mention a couple of downsides, one would be the waiting time for the elevators during busy hours — it can take a bit longer than expected. Also, the designated smoking room is quite small and may feel cramped.

    The onsen (hot spring bath) is definitely a great advantage of the hotel. The rooms are clean, spacious, and comfortable — more than satisfying in terms of overall convenience. Housekeeping is consistent and attentive to cleanliness. The front desk staff were very kind and helpful; they gave us a warm welcome on the first day and assisted us with our luggage transfer. Small but thoughtful details are well taken care of — such as providing a charging cable, razor, and other essentials in the room, which really enhance the comfort level. There is also a beautifully designed small Zen garden in the hotel lobby, which adds a calm and elegant atmosphere as soon as you enter the building. The location is also excellent. There is a FamilyMart just 1 minute away, and a 7-Eleven store only 2 minutes away on foot. The nearest subway station is about a 5-minute walk. I highly recommend this hotel to anyone looking for a clean, comfortable, and conveniently located stay in Kyoto.

    Stayed in July 2025

  • Reviewed: July 18, 2025

    8.0
    Great stay, good location BUT...
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 3 nights

    My room didn't have any view (I was on the 3rd floor). The glass was completely frosted. Not the worst just something I would have liked. My friends had a room on the 9th floor with a great view. Also the laundry was ALWAYS occupied. Even people from other floors were using the laundry so it was impossible to wash my clothes.

    Everything was very clean. Room had great space for all my luggage. Staff was very helpful and understanding. Staff spoke good English as well. Very close to Nishiki Market, Kyoto Tower and Temple are walkable. Little more and Kyoto Station is right there.

    Stayed in June 2025

  • Reviewed: July 7, 2025

    8.0
    Everything was well and exactly as booking.com showed, we really liked the stay
    • Leisure trip
    • Group
    • Quadruple Room
    • Stayed 3 nights

    All as expected

    Stayed in July 2025

  • Reviewed: June 29, 2025

    8.0
    Worth the price paid for and excellent location
    • Leisure trip
    • Group
    • Double Room
    • Stayed 6 nights

    I didn´t like that every day the breakfast buffet was always the same, it would have been better if there were some changes each day to offer more selection. It got a bit boring after the third day.

    The service was excellent and the staff were great also the beds were extremely comfortable. The location was great too.

    Stayed in June 2025

  • Reviewed: June 29, 2025

    10
    Good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location

    New , Comfort , Onsen

    Stayed in June 2025

  • Reviewed: June 27, 2025

    10
    Third visit and I’ll be back!
    • Leisure trip
    • Solo traveler
    • Comfort Double Room
    • Stayed 3 nights
    • Submitted from a mobile device

    The comfort room is lovely, a modern Japanese design. Very comfortable and enough room

    Stayed in June 2025

  • Reviewed: June 23, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Clean, comfortable bed and loved the onsen

    Stayed in June 2025

  • Reviewed: June 22, 2025

    9.0
    Loved the Quad beds, two bathrooms, great daily cleaning service, the stay was great
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 3 nights

    Breakfast was good, with a mix of Japanese and Western - enjoyed the breakfast

    Stayed in June 2025

  • Reviewed: June 22, 2025

    9.0
    Comfy and cozy apartments nearby Kyoto station.
    • Leisure trip
    • Group
    • Comfort Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Room was a bit too small to store 4 luggages. Weak wi-fi connection. Check in only after 15.00. All mentioned points is really not that important!

    Nice, comfortable room with linen sheets, humidifier and all the amenities you could ask for. Hotel is really pleasant and goos looking. Hot bath tub is a +. Fast check in and out.

    Stayed in June 2025

  • Reviewed: June 22, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Quadruple Room
    • Stayed 4 nights
    • Submitted from a mobile device

    No view outside window, it was just another wall of other hotel rooms

    Very clean and mattress very comfy

    Stayed in June 2025

  • Reviewed: June 16, 2025

    9.0
    amazing place
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    room was super nice, king bed. public bath was also a good spot to relax at the end of the day.

    Stayed in June 2025

  • Reviewed: June 15, 2025

    10
    10/10 would stay again!
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted from a mobile device

    WiFi wasn’t the best, but it still worked so not that deep

    Amazing location, pretty much slap bang between everything we wanted to see - the room was spacious and very clean!

    Stayed in June 2025

Showing 1 - 25

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