Hmm, one the managers/owner, if you did not book the premium rooms he will rush you out to the back alley where you will actually stay, on the secondary building the "annex"

You get to experience a classic part of japan culture.

Stayed in April 2026

The shared little kitchen area, particularly the microwave, could have used a cleaning while we were there. That said, it's very hard to keep up with a bunch of messy people wrecking the microwave with their stinky food, so we weren't that upset.

The location is super great and it's a short and easy walk to most of the bathhouses in town from the accommodations. Check-in was easy with super friendly staff, and the room was nice and well-maintained. The beds are futon beds which isn't for everyone and is pretty hard on my bad back, but overall it was very comfortable and I'd highly recommend staying here.

Stayed in January 2026

It's an ageing building that smelled like it could do with a good airing, but not a big deal. We ended up placing the spare futon mattresses under ours as they were the thinnest we had come across in Japan and needed a little more cushioning. After that they were fine!

A simple, spacious room suitable for a budget stay (one night recommended) in this beautiful town. Toilet but no shower - we knew this when booking but went ahead as we made the most of the onsens! A couple of flights of stairs to get to the room, and it's in a street behind the main accommodation. Centre of town, close to everything.

Stayed in November 2025

Staircase needed railing going upstairs

Japanese inspired room

Stayed in September 2025

Space & location

Stayed in May 2025

There wasn’t much breakfast options and explanations to navigate around the area

Onsen passes & location

Stayed in March 2025

A bit cold walking to and from the checkin and the place.

Very large room given the price, very friendly staff, and gave all the onsen essentials (Yukata, towels, etc.)

Stayed in February 2025

No shower in the room nor outside the room We had to use the public bath which my husband didn’t want to

The vibe of the room was roykan and all the things made us feel the experience we wanted

Stayed in November 2024

Cigarette smell at the entrance of kinsui annex

Cozy room

Stayed in November 2024

Mostly central location but is in back alley. No showers, no facilities at all in room, besides shared laundry room.

Clean room. Standard yukata and onsen pass provided.

Stayed in November 2024

I had to do as double futon bed sanwich to make it more comfy. Annex site doesn't has elevator, then we had to carry big bagages by ourself to 2nd and 3rd floor. No shower room and frige in the room, but the staff provided a card for outside public bath/onsen points with free of charge.

Location was good, 10 minutes walk from Kinosaki Onsen Station and around public bath/ onsen points.

Stayed in October 2024

Futons weren’t the most comfortable.

Location and pass to onsens

Stayed in October 2024

Yukatas were provided for our family of four, and location is very central with spacious room. Very clean space.

Stayed in October 2024

Not in main building, at the back of the main building. No basket for bring towel to onsen.

In the center of the town

Stayed in January 2024

location, value for money, and cleanlyness

Stayed in December 2023

The toilets are outside the main bedroom, which means getting up during the night = getting very cold and also you need to remember to take the key with you which is a small point but in the middle of the night it's difficult to remember these things. Also it means that you wake up your roommate because of all the beeping and locking / unlocking etc.

It was very clean and simple, the bedding was comfortable, and it was in a great location. We were welcomed warmly and giving all of the relevant information including our onsen passes, there was the option for yukata too.

Stayed in December 2023

The futons are very thin. Like unsleepably thin. I don’t mind a firm mattress but this futon was 4cm thick if that. Management staff were unfriendly and unhelpful at check in.

Really good size room, in a great location. It’s behind the main building on a quiet street,

Stayed in November 2023

Nothing! Everything was fine.

Very spacious traditional room, in the town centre, had a beautiful Onsen you could book privately.

Stayed in October 2023

Thin futons, but not something to complain about.

Read the reviews and was concerned about the customer service. However, staff were polite and Check in process was smooth. We were supplied with 2 nights worth of towels and yakutas, a free onsen town pass, and they also lent us a charger adapter for our stay. We got a budget room in the other building, with a private toilet. Both were very clean. Futon mattress was thinner than others however this wasn't a deal breaker. Making them up ourselves was also no problem as there are clear instructions provided. I would stay here again and recommend it to others as a budget stay. We are pretty easy going and you get what you pay for. There are plenty to her ryokans if it's not for you :)

Stayed in October 2023

no elevator, so I needed to carry all luggages for my whole family to the 3rd floor

I love the rooms and how easy it's to get around the town

Stayed in May 2026

No complaints. We liked everything

Well maintained room with tatami. Slept comfortably on the futon.

Stayed in May 2026

If only the tatami was thicker.

I love the cleanlines and tidiness of the hotel reception area, the room. Its very comfortable to stay in except the tatami was abit uncomfortable (hard against the floor). The pillow and blankets were very comfortable too. Otherwise, we love this hotel, we booked the private onsen and had the best time of lives in Japan. Thank you so much.

Stayed in March 2026

The futons so thin hard.

Location and price cheapest for six but we were in the annex a street behind the Kinsui hotel nicer part. Hot springs are hot lol ofcourse so we still enjoyed the experience but for sleeping on thin futons in the annex.

Stayed in March 2026

Very clean, gives you the perfect basic base to explore kinosaki

Stayed in January 2026