Great

Stayed in March 2024

Low value for money. There was a line at the breakfast with more than 20 mins wait to get in at 07:00AM, which is the opening time. In my opinion this is unacceptable. The food selection was not that varied. Compared to the other departments, the reception needs to step up their game. They were not as warm and welcoming or particularly accomodating. Nobody picked up the phone on 4 separate occasions, and it was a hassle to prolongue our stay.

The facilities and the staff. Except for the reception, all of them were very kind and responsive. Everyone from in-room dining, laundry service, house keeping, health club, and the staff at the entrance provided impecable services and made us feel very welcomed.

Stayed in April 2024

Of course it was expensive - but it is Tokyo!

The hotel was beautifully appointed and the location was amazing (right next to train station). Our room was large and had an incredible view overlooking the city. We loved all the common areas and had a number of delicious meals at the hotel, including room service. The staff was incredibly helpful. We loved coming home after our long days of touring, and getting whisked away to the 28th+ floors to overlook the city.

Stayed in April 2024

I can't think of anything -

Staff was fantastic. Food was great - gym in particular was excellent esp the pool. I also did two spa service which were wonderful. Attention to detail through and through. The room was surprisingly large. I was here for the Tokyo marathon and the hotel even surprised me afterwards with an after marathon health food gift.

Stayed in March 2024

Relatively expensive

Great location, excellent staff, comfortable and spacious room

Stayed in February 2024

Absolutely everything was perfect. The rooms are beautiful and the restaurant is excellent and service is amazing. Close to Ginza for the shopping!

Stayed in January 2024

Room sofa and carpet could be cleaner. More water in room would be nice.

Loved all.

Stayed in December 2023

Room service menu is not in Chinese

It’s good service for everybody

Stayed in October 2023

Nothing bad the gym Just one more space to free exercise with the mirror for dance or yoga ex. Just i wish There was one and it is good place to stretch, but when i was using it, the other did not use even i can share it.

Beautiful overall Friendly helpful cheerful staff

Stayed in September 2023

Breakfast, room dining menu, spa

Stayed in July 2023

Centrally located in business district with easy access to metro for travel to all tourist spots. Right next to Tokyo main station. Plenty of restaurants and bars nearby. Room excellent (corner suite) with fantastic views of Tokyo, use of Club lounge and facilities. Staff very attentive and helpful.

Stayed in July 2023

Very little vegan food available

Staff went above and beyond, always smiling, when we asked for something it was brought up very quickly. Luggage taken up to room, could also leave it there after we checked out. View was spectacular.

Stayed in July 2023

Lobby lounge.

Stayed in June 2023

World class service

Stayed in July 2023

Nothing

A to Z everything was fabulous I was truly amazed by the quality of everything specifically the staff... Truly the nicest and kindest people I have met globally

Stayed in April 2023

elegant hotel

Stayed in April 2023

breakfast could be overwhelming the room cleaning service at times was overly intrusive and could be improved upon

the location is unbeatable for us for leisure travel being at Tokyo station the room size and amenities, the views from room breakfast was excellent although it got a bit chaotic at times

Stayed in April 2023

Everything is amazing!

Stayed in April 2023

amazing view, location, service

Stayed in February 2023

Whilst we enjoyed the in-room dining, I felt the cost of meals on the menu was far too high. For bedding, no top sheet and only just doona/quilt for cover- was also surprising for this standard of hotel.

We loved the size of the rooms (interconnecting Deluxe King and Twin), the design/furnishings, and outlook toward the Imperial Palace Gardens. The bathrooms were great, the location was fantastic, my husband had a massage- he said it was fabulous, and the in room dining (various meals), and tapas/champagne special offer in the Lobby Lounge- which we chose also during our stay, were also all absolutely wonderful: The best part of our stay though- all staff were exceptional- we spent a month travelling around Japan and this was the end of our journey- the Shangri La Tokyo staff were the best of the best - level of service and friendliness was so amazing and will always be remembered. We loved our stay.

Stayed in January 2023

The breakfast may be a weakness comparing to the hotel we stayed at Yokohama. The choices are very limited.

Stayed in September 2022

1. Weak bath shower pressure 2. Limited variety of TV channels 3. No movies to choose from 4. It wasn’t the Shangri-La that I know from Singapore, Malaysia and Philippines. Japan should at least copy them.

1. Station access 2. Nice scent

Stayed in April 2022

I was pleased with everything!

The location is perfect!

Stayed in April 2022

Although it has the mirroring function on the TV, it did not work. I was saddened to find out that the teapot cap felt sticky possibly/hopefully from honey(?).

It was our second visit after ten years. We were grateful that they kept the facility neat: it brought back nice memories. The scent of the hotel from the reception to the room is phenomenal. We appreciated the sufficient number of towels provided for the stay;-) Pleasantly surprised to find out that our room was tidied up and prepared for sleep in the evening while we were away.

Stayed in April 2022