Room smaller than we expected

Location

Stayed in March 2024

Nothing bad, but the rooms are very standard hotel rooms - if you're looking for more of an authentic Japanese experience, look at either a Ryokan or something more.

Fantastic Location close to Shinagawa Station. Very accessible to JR and other lines and can come directly from Airport on express buses.

Stayed in April 2024

The rooms are a little small (main tower) and the line up for breakfast is ridiculous- so many people using the one space. We would arrive before they opened at 6 and the line was already long - at least 50 people. Even when we went later at 8 it was even worse. Just too many people! We also noted that some people ignored the non-smoking policy and were smoking in their rooms on our floor (36)

The hotel is in a great location, close to the station to catch the Shinkansen or trains into Tokyo.

Stayed in April 2024

None.

The location is good and the room is very comfortable.

Stayed in April 2024

The breakfast buffet isn't outstanding. The coffee lounge on the second floor is a better choice if you prefer quiet area with a little thing to eat for breakfast.

The hotel is adjacent to the Shinagawa train station and surrounded by several restaurants. Annex building has a small shopping mall on the first and second floor. Buffet dinner at LUXE DINING HAPUNA restaurant is fine but not great. There is a large selection of foods to choose from. The highlight is roast beef and all desserts.

Stayed in April 2024

We want to buy somethings heavy and to send to hotel because we didn’t want to cary that all the day the store try to call the respiration about one hour nobody answer. The laundry room only at the main tower, and its so far from the other towers Shinagawa is a quite place , you cant find food halal And yo cant find something to eat at all

The location is very close to shinagawa station an this is the only good thing for this hotel

Stayed in April 2024

Location, connection with a more shops, clean

Stayed in April 2024

Bed was a little hard but I got used to it

Proximity to the train station.

Stayed in April 2024

11 check out and 3pm check in … that is not fare . Also massive crowd for breakfast . 20 min to get seat .

Good location

Stayed in April 2024

Restaurant and cafe prices were extortionate £25 for a breakfast with coffee was nice but not worth £25. Walk across to train station and there was great cafe with french toast and other great meals for reasonable price.

Perfect for travelling as right next to shinigawa station, very clean and local 7/11 on site. Aquarium right next door and was a highlight of our trip and a must for all. Facilities in room were nice, fresh bottled water every day. Rooms are small but adequate.

Stayed in April 2024

It wasn't clear where the breakfast we had paid for was located. Level 1 is very broad. Would have been nice to know the name of the restaurant we were looking for. The breakfast in the Annex Tower was below avaerage and we couldn't get in some days as the queue was just too long so that was a big waste of money. We managed to have 2 breakfasts in the Main Tower and they were so much better.

Location was amazing. So close to Shinagawa station and the Yamanote line. Room and facilities were great. Staff were very friendly.

Stayed in April 2024

This hotel is aging, and needs renovation. Price is higher for the small room.

Location. Only one and best hotel in Shinagawa station area.

Stayed in March 2024

- Insufficient hotel facilities/capacities e.g. crowded breakfast room and elevator

- Good location nearby Shinagawa station and department store

Stayed in April 2024

Overall a great hotel, close to station and plenty restaurants within walking distance

Stayed in April 2024

Rooms look outdated. The ac was shut off so the rooms got warm.. rooms are not very sounds proof as we could hear other guests easily through the walls.

Location

Stayed in March 2024

Quite expensive

Best location in town

Stayed in April 2024

Good location

Stayed in April 2024

Breakfast was good only at the restaurant at Ochasuke on Level 1 of Annex Tower. I find the breakfast at Level 2 Foodcourt a bit substandard in choices. Unable to try the breakfast at the Main Tower as the queues were just too long.

Stayed in April 2024

Facilities are old and unmaintained. Stayed here on main tower for 8 nights, on fourth night the closet door fell off. Disaster.

Proximity to Shinagawa Station is great. Close to yamanote line. There is a 7 11 in the annex tower easily accessible. Food court with fast food available in the tower. Hotel service was great, they informed me of my amazon packages. View was fantastic.

Stayed in April 2024

Policy that seems a bit too commercialized such as strict check-in time. We arrived around 14:00 which was a little before 15:00 check-in time. The room was ready but we were asked to pay ¥2,000 for early check-in which we declined. When we were back a little after 15:00, the line for check-in was very long and we were asked to self check-in even though we were in line for regular check-in and at that time only a couple of people were in front of us. This was the second time we stayed at Shinagawa Prince Hotel. Overall it's still good but it appeared the hotel has lost hospitality aspect a bit.

Close to Shinagawa Station. Although it's not as convenient as hotels near Tokyo Station in terms of getting around, the price is more affordable. Also, the hotel has rooms that have 3 beds which fit 2 adults and 1 child nicely.

Stayed in April 2024

Considering the price of the rooms, rooms were starting to show their age and need modernising. This was in the main tower floor 7, maybe elsewhere in the hotel is better.

The hotel was conveniently located opposite a major train station. The train station is also a Shinkansen station which was convenient for the next leg of our trip to Kyoto.

Stayed in April 2024

A bit dated furniture

Location

Stayed in April 2024

The bedroom was disappointing in size and luxury. The bathroom whilst adequate was far from modern. There was no real extractor solution. To use the hotel bar you had to pay an entrance fee, despite being hotel residents - what's that about?

The proximity to the station.

Stayed in April 2024

Stuffy corridors (Main Tower/Floor23)

Conveniently located near Shinagawa station. Room with nice views (Main Tower)

Stayed in April 2024