I didnt like that there was no open bar for standard guest from 2-7pm. If u wanted a sunset drink then u had to wait until 7pm

So many activities that we could attend and did kot leave the hotel. Really liked the snorkellng tour and the blue sebra fishes! Amazing family hotel!

Stayed in June 2025

Nothing

Exclusive clean beach

Stayed in May 2024

-

The view from the room was fantastic. Also, the gym was well equipped, and again, the view from there was superb. The spa area was really clean

Stayed in May 2024

The time of breakfast changed on our last day without warning so we missed out on an already paid for breakfast before checking out for our flight.

Cleanliness, variety of activities, proximity to beach, view of sunsets from the hotel and lobby fish.

Stayed in April 2024

We were limited to one restaurant as the resort was hosting an event for a large number of teenagers who, although well behaved, were very evident throughout the resort during our stay.

Amazing room. Very good bed, bathroom, view, service, location to the beach. Very family friendly.

Stayed in November 2023

no prior info on what food and facilities would be available

room was clean, great bathroom and great view

Stayed in November 2023

No water dispenser at public area

Good service

Stayed in October 2023

I saw one bed bug in the sofa and request to change another room.

Fun activities, mega zip, nice and friendly and helpful staff

Stayed in August 2023

During sat and Sun, we need to line up for breakfast even it is only 7 sth. It’s okay and understandable but the front desk of the restaurant staff (an old man) could be more friendly to give us the information for how long should we need to wait. However the front desk still got a good staff ( a young man) can tell us the estimated mins that we need to wait. That’s make us feel comfortable👍🏻

Breakfast The facial treatment child friendly environment and facilities Children pool

Stayed in July 2023

Location is far from everything. We spent lots of money on taxis. "The grill" restaurant is the most expensive and food was the worst we have tried during our stay in Japan.

Friendly staff. Fast and stable wifi. Big and clean room. Good breakfast

Stayed in May 2023

not enough restaurants. had difficult time getting dinner reservations and had to go outside resort one night. a snack bar near beach and pool would be nice

beautiful location with good beach

Stayed in April 2023

Additional costs for use of the facilities E.g swimming pool and car park. Given my stay cost ¥1M+ I’d not expect to pay for hotel facilities.

Stayed in January 2023

Public transport in the area is a bit difficult to navigate. Taxis and Ubers are efficient but can be expensive if travelling long distances.

Friendly and helpful staff, amazing facilities and views, fantastic food and beverage

Stayed in July 2025

I didn’t like that every little thing you had to pay for. Pay to rent a towel, pay to use a sunbed and umbrella at the beach, pay to use the sauna etc. For a resort I find it crazy that not one thing was included in your stay.

I loved the chill relaxed vibe they had at the resort and the staff were all very friendly

Stayed in June 2025

Seems like everything in this hotel requires an additional charge. want to use the inside pool? pay. want to use the beds in the HOTEL'S private beach? pay. parking? pay. "airport shuttle available" - is it? a day before our arrival the hotel sent me a message telling me there is no such service.

the blanket was heavy and cozy.

Stayed in May 2025

The location is excellent

Stayed in May 2025

A double bed for 2 over 65yrs that was stuck into a corner and whoever drew the short straw had to clamber over the other (or out of the end of the bed) to get out at nighttime for the bathroom - this setup is totally unacceptable. The dinner served at the al-a-carte restaurant (Senses) was appalling - a beef curry served had no meat, just gristle and fat disguised by the curry sauce. It was sent back and we chose no alternate so went without. Breakfast was the poorest of all breakfasts we enjoyed throughout Japan. Expensive and catering for families making every opportunity to profiteer in a captive market. The resort charged for extras at every turn. We were expected to purchase a one-off pass to use their indoor pool, The senior staff (management), talked down to the service staff, often rudely and expected them to convey a decision by management to guests. The junior (front facing staff were nonetheless very polite). We tried to get our room changed from the corner-bed double to something more accessible, but needed a very long and exhausting debate with management before they offered a change from night 3 of a 5night stay. They even wanted us to pay extra for it!

Outdoor pool pleasant, although zip-wire and drone activity for photos overhead took the edge off a quiet relaxing time. The ocean views from the room were nice. The lobby was impressive with its fishponds and lighting at night

Stayed in April 2025

The indoor pool was out of order and we were mot informed before getting there, the weather wasn't warm and we were banking on that. We shortened our stay due to that and still did not get a refund for the entire sum. The staff weren't very helpful in the many questions/requests we had. They did not have or offer any luggage service unlike all the other 30 hotels we stayed in at Japan. And they couldn't help me at all. Everything was chargable, even a cup of coffee...

The rooms were clean and big, the lobby was nice

Stayed in April 2025

No air conditioning in the room. So hot I couldn’t sleep all night. Everything was a separate charge and way more expensive than what you get for your money. Food was not good. I wish I had stayed home

Staff were polite and helpful. Hotel is beautiful.

Stayed in March 2025

N/A

Everything! Kid friendly. Lots to do on site. Walkable area outside the hotel. Beautiful views. Lounge access. Is a must have!

Stayed in November 2024

No complaints. The lobby bar/lounge hours were a little odd, but that was it.

The property was beautiful and clean. It’s much smaller than some of the other resorts so you don’t feel overwhelmed with lots of people around. Pool and beach area was lovely.

Stayed in June 2024

The room was very very small, and I had to pay extra to use facilities

Clean

Stayed in June 2024

Cost is far above the standard offered. Limited english speaker. Asked for a manager nobody came after 3 days stay. Hiding charges. No accessibility to sun-beds without purchasing a spa package, ridiculous. Limited Dinner options and nothing really amazing

Nothing to be honest. Just the fishes at the entrance

Stayed in May 2024

felt somewhat in need of maintenance, painting. No bar in the evening. Restaurant was pricey and food choices limited, more western than Japanese. Additional fees to use the baths and indoor pool and sunloungers which felt a bit much considering the room costs.

on the beach. large rooms with a child's bed. various proximity to activities and restaurants. Pyjamas provided with slippers and flip flops. Staff were helpful with organising restaurant reservations outside the hotel.

Stayed in April 2024