Nothing! Everything was great.

The staff were exceptionally welcoming, friendly, and helpful. The onsen was wonderful. Spotlessly clean, serenely relaxing. Breakfast was great!

Stayed in April 2025

Loved it all.

Beautiful! Nice room. Onsen was amazing. Dinner was delicious and the breakfast even better! Staff was exceptional.

Stayed in March 2025

The staff may not be able to speak fluent English but they will try to utter a few words to let you understand.

The room size is not that big but adequately accommodates a family of 4 to stay. The in-room "onsen" is really an add-on to our stay here. I also appreciate the free drinks provided in the fridge and beverages in the room.

Stayed in February 2025

Booking price did not include meals

Great meals

Stayed in January 2025

The room temperature was too warm for us. Even though we set the heater to 16 degrees, it was still too warm...🥲Next time, I'll open the windows a little to make the temperature cooler and to make humidity more comfortable.

The location is great! It's near the Tsuyama Station. It has a parking lot in front of its entrance. Breakfast was super fantastic♪ Setouchi lemon juice was quite refreshing♪ Staff are proffesional and friendly. They speak English. Also, you can see cherry blossoms from the hotel♪ You should come and stay here especially in spring!

Stayed in January 2025

if the room have Tatami is better

The staff is really nice, and good in English.

Stayed in November 2024

The one weird thing was the bed only had 1 pillow (each) on it, which was flat and pretty crappy. The next morning I saw there was a piece of paper on the desk which I think way saying you could ask for a different pillow - not sure tho as it was all in kanji.

Wasn't expecting such a good hotel for the price i paid (couldnt stay in a formula 1 for the same price back home). Mixed western/Japanese aesthetic which was done quite tastefully. We booked the cheapest room they had but they clearly have some very swanky rooms if you care to splash out. Great location if you're planning to check out the castle. A short walk to restaurants and shops. 7-11 just up the road. Free parking onsite if you're coming by car. Traditional baths were nice. There's an open air one as well. Nice Lounge area with free tea for relaxing in while waiting for your partner to finish up. Breakfast was good. Mostly Japanese style but they had bacon and eggs, pastries, fruit & cereal as well.

Stayed in November 2024

Lovely breakfast & central location

Stayed in November 2024

N/A

Good hotel and staff at the front desk have high quality service. Outstanding of the expectation

Stayed in October 2024

Yes. Very clean!

Stayed in August 2024

None

Very nice survice and delicious breakfast.

Stayed in July 2024

The meals were delicious. Service was always impeccable. We were greeted warmly each morning and every time we returned to the hotel. The staff is attentive, warm and welcoming. We especially want to thank Eri for going out of her way to communicate with us in English. We look forward to returning to Tsuyama and will stay at the Shiroyama.

Stayed in August 2024

None

Nice service

Stayed in July 2024

There are too few self-service laundry machines. The nearby shopping street and shopping center are rather desolate, with few people around, making the area seem somewhat forlorn.

There are too few self-service laundry machines. The nearby shopping street and shopping center are rather desolate, with few people around, making the area seem somewhat forlorn.

Stayed in May 2024

Spent one night here in a room with the private onsen and we absolutely loved it! The room was super spacious with a nice living room and a couch and there were 2 TVs in total. The beds were really comfy and the room was super clean. Very warm and well curated interiors that made our stay special. The private onsen was an absolute delight too! Breakfast was also pretty enjoyable and we sat at an area overlooking the outdoor garden. We only wish we had more time here!

Stayed in May 2024

nothing to dislike

best breakfast from all hotels ive stayed on this trip. staff was very accommodating. the first room ive had where i found the pillow comfortable.

Stayed in April 2024

The room and the facility is really impressive

Stayed in April 2024

Sometimes it is hard to communicate using English.

Have different types of pillows, I’ve chosen hard pillow.

Stayed in March 2024

great breakfast, large size room

Stayed in March 2024

Good range of food at breakfast. Lovely dining area with view of the beautiful Japanese garden

Stayed in March 2024

Beautiful hotel with a lovely ensuite bath offering views of the city.

Stayed in November 2023

Breakfast starts a bit late, 7:00

Breakfast, onsen, clean and nice rooms

Stayed in January 2024

Nothing, it’s all good for me.

The facilities are clean and comfortable, and the staff are also very helpful and friendly. The onsen is also one of the better ones I have been so far. The breakfast is also sumptuous.

Stayed in February 2024

The cleaniness, the staffs, the rooms and the onsen are exceptionally great! The beddings are comfortable and there are pillow choices providing the best sleep. Oversee tsuyama castle in the room. Awesome

Stayed in December 2023