No place to walk to.

Breakfast was excellent. It's a nice hotel.

Stayed in August 2025

Nothing

Stayed here twice before as part of a tour group, but hadn't realised there are different sections of the hotel, and that I'd been majorly upgraded this time. Hair straighteners in the room was an added luxury! Also comfy bed, garden view, huge bathroom and a fluffy robe. Food is on the expensive side for Nairobi but is really really good quality, recommend the fish tacos or anything that comes with the sautee potatoes. Also a big shout out to the staff who looked after my bag for 10 days whilst I went to Tanzania for the safari tour, it was safe and I was happy to get it back again exactly as I left it.

Stayed in July 2025

Just 2 things. Coffee and the cookies. A country known for its coffee should have more than plain instant coffee in its rooms. And the cookies in the restaurant are more like unsweetened biscotti. I wish I could bring them some of my good old nestles chocolate chip cookies and show them what cookies should taste like.

The property was everything you could want in a hotel. Clean, nicely furnished, great amenities and wonderful staff. I wish I could remember all the names of the great staff that went out of their way to make me feel welcome. Jane , James, Philip, Dixon, Nicodemus…so many more. I just can’t recall their names. I can say that Philip makes the best margaritas I have ever had. You will not be disappointed by this hotel or the fabulous people that work there.

Stayed in August 2025

Unable to use the main restaurant one evening due to a power problem. Had to eat outside and it was a little chilly.

We’ve stayed there before, so we’re familiar with the hotel.

Stayed in July 2025

Nothing

Everything was great, room comfort, Hotel staff was very good, Breakfast was good

Stayed in August 2025

Room a little bit noisy

Location, good staff, excellent breakfast

Stayed in July 2025

The shower was not draining properly. I informed the reception and the sent a person to fix it in a few minutes. minor inconvenience, but promptly rectified.

Nice hotel, attentive and helpful staff, Good restaurant and good value for money. The staff let us borrow a weighing scale to check the weight of our luggage as we were taking an international flight.

Stayed in July 2025

The pillows were a little bit too hard to my liking.

I only had breakfast once and I think there were not enough vegetarian options.

Stayed in June 2025

No two bedroom suites for families.

Great pool and restaurant.

Stayed in June 2025

Very smart with good facilities

Stayed in June 2025

Some things were a bit outdated, temperature control in the shower was rather difficult.

Really friendly and helpful staff, good food, solid gym and a good spa.

Stayed in June 2025

The most amazing hotel I have ever stayed in. The room was exceptional, breakfast was very good, staff was kind and attentive and the location is perfect.

Stayed in June 2025

Unfortunately, the rooms are quite badly soundproofed. Also some basic things are missing, e.g. the showers only have a shower curtain, which I would not expect in a place such as this one

Very welcoming staff! Breakfast is good and the whole hotel facility is very nice. The security is also very good and I always felt safe.

Stayed in June 2025

Prices & internet

Staff and facilities

Stayed in June 2025

Road noise was quite loud.

Tranquil, great facilities, spacious rooms, goid shower, very comfortable bed, and nice pool. Staff were all excellent, helpful, accomodating and friendly.

Stayed in May 2025

The bathroom is too small and has a shower curtain which touches your body when bathing, when you try to move you are on the wall , just put the glass cubicle it might be better, I didn't enjoy my bathing

Generally the hotel is good

Stayed in May 2025

Staff of Sarova PanAfric is very attentive and super friendly. The restaurant downstairs serves delicious fresh food. Compliments to the chef.

Stayed in May 2025

The Wi-Fi could have been better.

the staff were friendly and the ambiance was top notch.

Stayed in May 2025

Intermittent WiFi

Well located, well appointed and kept with professional and welcoming staff .

Stayed in May 2025

The Friday BBQ serving was so large it was intimidating and, simply, too much to eat and very wasteful.

We stayed 3 times over a 2 week period and were upgraded each time.

Stayed in April 2025

For what was rated as a top star hotel, the restaurant menu was surprisingly middle ranking, but thoroughly adequate and reasonably priced.

Cleanliness, seemingly vast numbers of staff at every point.

Stayed in April 2025

Nothing

Excellent pool and massage

Stayed in April 2025

Most especially Constance and Peter went our of their way to provide excellent service.

Stayed in April 2025

Outdated a bit interior of rooms. Some repairs are needed. I have to move to another due to broken AC from,lower level.

Stayed in April 2025