I previously stayed here in July 2019 and again in 2020, but I was shocked by the poor experience this time. The food selection was limited, particularly when it came to fruits, and there was no fresh bread. Our bedroom window was damaged and left open, allowing insects to enter—we even had to call room service to remove a large praying mantis. On top of that, the room had a shade that completely blocked the outside view. Frankly, the entire hotel is in need of renovation.

The front desk team were cooperative, swimming pool and spa were okay, room service were helpful.

Stayed in August 2025

1. We stayed in room 601 , the toilet in the living room always had some bad smell .

All was good

Stayed in July 2025

Language issues

Very good location, good food, clean rooms

Stayed in June 2025

Staff forgot midnight wake up call, airport pickup was 30 minutes late, I’m still waiting for my receipt, bit tourist hotel

Spacious room

Stayed in June 2025

Breakfast needs to improve. More options to be added and they need to change the menu on daily basis. Even continental options are not much for such a big brand hotel. Over all stay was comfortable.

Stayed in June 2025

The AC was not working, the elevator button is old- one needs to press hard to activate it.

Stayed in April 2025

Limited menu for breakfast, Very limited menu for Lunch and dinner.

Stayed in March 2025

Few things in the room were not working such as No A/C while 1st day it was hot. Waste bins in washrooms was not opening. 1 day the room was not cleaned.

Room was clean and spacios.

Stayed in March 2025

Limited food option for vegetarians in breakfast, basically only one thing, chole and parathe. And the buffet area staff were very rude and mocked us a lot of times

The reception and spa staff

Stayed in February 2025

Na

Ambience

Stayed in February 2025

Location a bit far from center

Room was big

Stayed in February 2025

Арайлымға рахмет ресепшнда өте жақсы көңіл күй сыйлады, Інжу өте мықты маман жұмфсын жақса көріп жасайды размет үлкеен😊

Stayed in February 2025

Very bad wifi in the room and conference hall. In the room it was impossible to watch film, other video on YouTube or even to send an email. Despite my several calls to the reception, the situation did not change.

Other than wifi, everything else was fine.

Stayed in January 2025

However, a significant downside was the lack of soundproofing in the rooms. Especially during the evenings and nights, sex noises - loud moaning - from certain 'ladies' from adjacent rooms were rather loud, creating an uncomfortable atmosphere. (Funny and nice to hear for a while, but after several times it's time to put a pillow on it...) It was just like a brothel. This seemed to be a recurring issue, as other guests reported similar experiences. The poor sound insulation is something the hotel urgently needs to address. In summary, the Ramada Hotel in Almaty offers excellent facilities and a fantastic team of staff, but the outdated state of the rooms and the lack of soundproofing can significantly impact the overall experience. With some renovations and improvements in these areas, it could become a much more appealing destination. Unfortunately I will not choose this hotel again.

Well, after receiving several reminders to write a review, here it is.... I recently stayed at the Ramada Hotel in Almaty for business. Overall, my experience was positive, but there are a few points that deserve attention. The hotel has a spacious layout, and the staff were exceptionally friendly and helpful, which made my stay very pleasant. The pool was clean and a delight to use, and the spa was a highlight. The massages were of outstanding quality, and the professionalism of the therapists was impressive. The breakfast was more than satisfactory and very extensive. Compliments and respect to the chefs who prepare dishes in the intense heat of the stove.

Stayed in November 2024

A bit far from the downtown

Value for money

Stayed in November 2024

at breakfast, serving counter refilling takes lot of time. Indian Veg food itmes need to add in breakfast, as lots of Indian visiting hotel

Stayed in November 2024

It is old hotel, need renovation

Stayed in October 2024

Refill was poor especially toothpaste and soap water bottles etc

Best Service and friendly staff

Stayed in October 2024

Staff was very nice and friendly. room service and breakfast could be better. For example, there was no hot milk at breakfast.

Stayed in October 2024

Location

Room was clean breakfast

Stayed in October 2024

A pool in the evening is overcrowded.

The staff on the reception performed in a very good manner. We requested additional blankets and got them shortly. A breakfast is very good.

Stayed in October 2024

Rooms are dark

Food is good.

Stayed in October 2024

Spacious room

Stayed in October 2024

Need to fix the room door.

The hotel is excellent for solo travelers. The food is great, and the staff are very friendly and courteous.

Stayed in September 2024