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Reviews of Panorama Accommodations Nuwara Eliya

waterfield (under bank) , nuwara eliya , sri lanka, 22000 Nuwara Eliya, Sri Lanka

#101 of 110 hotels in Nuwara Eliya

Guests' Choice

Review Score

Based on 127 hotel reviews

5.7

Score breakdown

  • Cleanliness

    6.2

  • Comfort

    6.4

  • Location

    7.3

  • Facilities

    6.1

  • Staff

    7.2

  • Value for money

    6.9

  • Free Wifi

    4.0

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Showing 1 - 25

  • Reviewed: March 14, 2022

    5.0
    Fair
    • Leisure trip
    • Family with young children
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Room was good Viewing is not much but not bad

    Stayed in February 2022

  • Reviewed: January 12, 2022

    6.0
    Thanks
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    No answer

    Its good

    Stayed in January 2022

  • Reviewed: December 15, 2021

    6.0
    Pleasant
    • Leisure trip
    • Solo traveler
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    They do nt have any things as hotel .

    It ok need some one to looking after the place

    Stayed in December 2021

  • Reviewed: December 4, 2021

    5.0
    no more words 🙁
    • Leisure trip
    • Group
    • Family Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    I’ve been booked for 9 peoples, confirmed 3 rooms but the owner given us only 2 rooms. Free breakfast mentioned on the page but the owner didn’t give it location and room cleanness good

    Stayed in December 2021

  • Reviewed: November 19, 2021

    5.0
    Stay was good but the only issue is Food. all services are very slow.
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night

    No towels and soaps not in bathroom.

    Affordable price

    Stayed in November 2021

  • Reviewed: May 30, 2024

    1.0
    Bad. Don't go.
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 3 nights

    Everything. The Staff was rude. The place is shady as hell. Located too far from anything. I would have appreciated a bit if they let us stay, but they kicked us out saying there's no reservation for us. How?

    Nothing, They said it was already booked even though we have a booking.

    Stayed in May 2024

  • Reviewed: May 18, 2024

    1.0
    Very dissapointing
    • Leisure trip
    • Family with young children
    • Family Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Rooms,bathrooms,service ,cleanness and maintanance all were inadequate. Everytime 3-4 rats were running everywhere including the kitchen. Couldn't have enough sleep due to disturbance from the rats running inside the ceiling. Room did't clean well and blanckets and bedsheets were full of dust. Bathroom was horrible, and didn't even clean before handover to us. Hot water was not working adequately. Free wifi was not available as mentioned. In the google they mention as a 3 star hotel but that place not even closer to that.

    Nothing

    Stayed in May 2024

  • Reviewed: April 29, 2024

    9.0
    Despite a minor plumbing issue, my stay was enjoyable thanks to the comfortable room and attentive
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    I encountered an issue with the bathroom water not draining properly, as it seemed to be stuck. This was a significant inconvenience during my stay. However, the overall experience was positive, with good room conditions and attentive staff. I recommend addressing the plumbing issue promptly to ensure a seamless stay for future guests.

    Excellent service! The room was both comfortable and well-maintained, and the staff were incredibly attentive and accommodating. Truly an amazing experience!

    Stayed in April 2024

  • Reviewed: April 27, 2024

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Family Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    They are not providing accommodation for your rate(Booking.com rate ) they have increased the rate as they wish

    Stayed in April 2024

  • Reviewed: April 13, 2024

    1.0
    The stay was terrible and ruined our trip.
    • Leisure trip
    • Family with young children
    • Apartment with Balcony
    • Stayed 2 nights
    • Submitted from a mobile device

    When we arrived at the hotel, the owner told us they were overbooked. We showed him the comfirmation email but that didn't change anything. We went to another house the owner suggested but there was no hot water, no heaters, no proper toilet and bathroom even though the owner told us it was a nice house. We had to pay for the extra transportion as well as the cost of the house, which was way more than it should have been for a small shack. In the end, we lost a lot of money and we were very disappointed.

    We didn't get to see much the property since it was night and the hotel was overbooked.

    Stayed in April 2024

  • Reviewed: March 5, 2024

    1.0
    We couldn’t sleep all night.
    • Leisure trip
    • Group
    • Superior Bungalow
    • Stayed 1 night
    • Submitted from a mobile device

    The property needs ground up renovation. The booking.com image needs to be updated. Every room is dusty, including bed sheets and blankets. The pillows were nasty, they just covered it up with pillow sheet, the inside pillow was mole up black and fill with saliva. Basically the room, bedsheets, blankets, and pillows look/feel/experience like it was never clean. I didn’t check it when I got there and go straight to sleep to take a rest. My full body was itchy after waking up. During night you could hear mice fighting or having rough s*x. It feels somewhat haunted with how dusty and rundown the place is. We couldn’t sleep all night

    The staff and owner were very nice.

    Stayed in February 2024

  • Reviewed: December 27, 2023

    1.0
    Frustrating Experience at the Property
    • Leisure trip
    • Family with young children
    • Apartment with Balcony
    • Stayed 1 night
    • Submitted from a mobile device

    The owner had given the apartment to another group by the time we arrived at the property. They said booking confirmation through the Booking.com is not enough for them to reserve an accommodation. Had to spend a significant time to find another accommodation. Ruined the whole vacation for us and makes the booking.com website and the app useless.

    Stayed in December 2023

  • Reviewed: December 27, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Family Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was very big and the shower had hot water. The building is quite old but has beautiful views.

    Stayed in December 2023

  • Reviewed: December 27, 2023

    1.0
    Very Poor
    • Leisure trip
    • Group
    • Family Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Room is not clean Under the bed no words 😶 Washroom is literally ok Water heater is not working properly and no lock on the door 🙃🙃👎🏿👎🏿

    Affordable

    Stayed in December 2023

  • Reviewed: December 27, 2023

    4.0
    need more to be done in this accommodation
    • Leisure trip
    • Group
    • Apartment with Balcony
    • Stayed 1 night

    Location

    Poor Maintenance

    Stayed in December 2023

  • Reviewed: December 25, 2023

    1.0
    Very Poor
    • Couple
    • Family Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Worst owner i ever met. Not clean,🤮

    Only the staff, lady & gent was very helpful

    Stayed in October 2023

  • Reviewed: October 26, 2023

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Room was clean, but curtains are very dirty. The biggest trouble is that the owners always come to chat. There is no privacy.

    Stayed in October 2023

  • Reviewed: August 17, 2023

    9.0
    Calm and good location
    • Leisure trip
    • Family with young children
    • Family Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    Good

    Kind and friendly staff(uncle) ,calm place

    Stayed in August 2023

  • Reviewed: May 12, 2023

    1.0
    Very Poor
    • Business trip
    • Couple
    • Family Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    I didn't like about service,no wifi no proper hot water,no cleaning in room all room like are dust,if u feel like this last one month did cleaning the room

    Stayed in May 2023

  • Reviewed: April 28, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    That room they showed me not satisfied for me

    Stayed in April 2023

  • Reviewed: April 16, 2023

    1.0
    Very Poor
    • Leisure trip
    • Family with young children
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    They are cheating.

    Stayed in April 2023

  • Reviewed: April 7, 2023

    1.0
    Very frustrated
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 2 nights
    • Submitted from a mobile device

    Clealiness ;replacing broken things,need more maintenace of bathroom.rooms are very bad and smelly

    Wosh room were untidy and smelly and even broken and even having waste.room was full with dust and unclean curtain.The drag near wosh room was wet and not replaced.There was a broken cloth haging rack which fallen to my spouse which was rusted and broken leg.Not recommended at all to anyone. The pictures in the property was totally different ;no maintenance

    Stayed in April 2023

  • Reviewed: March 10, 2023

    3.0
    Poor
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    It was very dirty.. there were spider webs all over the room and a lot of dust under the bed..

    Good location and nice staff

    Stayed in March 2023

  • Reviewed: January 19, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Double Room with Terrace
    • Stayed 1 night
    • Submitted from a mobile device

    very nice place and they treat us very well.

    Stayed in January 2023

Showing 1 - 25

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