I had to leave to explore more of Morocco, good problem to have.

Welcoming & helpful staff throughout the entire resort The grounds & pool area were amazing. Bouquet Garni menu & service top notch

Stayed in July 2025

Food and beverages are not charged to the room, the guest must pay at the restaurant or bar. It's not convenient. The place is under construction and renovation, which sometimes is very noisy and inconvenient. Rooms and furniture need to be updated. Outdoor landscape needs serious attention. My suite did not have any view, just bare land with some old trees. Only one ATM machine, and if it's not working could cause inconvenience especially late at night.

Great location in the center of town and close to the old city of Fez, attractions, malls, shops, and restaurants. The staff are very friendly, courteous, attentive, and accommodating. Especially at reception, breakfast, swimming pool, and housekeeping.

Stayed in July 2025

The morning shift reception stuff were unhelpful at all. The hotel parking area was under construction. The room balcony was full of dust due to construction in the hotel.

Location was great

Stayed in July 2025

1. Limited Breakfast Choices – While the breakfast was fresh and decent, the variety was quite basic. Expanding the selection would greatly improve the experience. 2. Maintenance Issues– Some parts of the bathroom showed signs of wear and tear, such as a loose bathroom tile, a slow-draining shower, and slightly outdated fixtures. A bit of upkeep would enhance comfort.

1. Excellent Location – The hotel was conveniently situated close to major attractions like the Medina and historical sites, making it easy to explore the city. 2. Beautiful Ambiance– The traditional Moroccan décor and architecture created an authentic and charming atmosphere. 3. Friendly Staff – The team was welcoming, attentive, and always ready to assist with recommendations or requests. 4. Comfortable Rooms– The room was clean, spacious, and well-equipped with modern amenities while maintaining a traditional touch.

Stayed in August 2025

Second time I go there. The swimming pool's bar music was too loud for children and bar tenders refused to lower the music.

Stayed in July 2025

Beautiful and clean rooms with western standard of cleaniless and functionality.

Stayed in May 2025

Dated,needs some TLC. The bathtubs should have been replaced a while back.

The bed and pillows

Stayed in June 2025

Good hotel, some place must be restored

Stayed in April 2025

A great oasis to relax and recharge

Stayed in May 2025

other staff which I do not to mention name

some staff were excellent like Fatemah Alzahra in reception and Hind in restaurant

Stayed in May 2025

The breakfast experience was bad. The food was laid in a manner that didn’t make sense to us. Big tour groups created a stressful atmosphere.

Well appointed rooms. Dinner at the Moroccan restaurant was good with live music.

Stayed in April 2025

Small bedroom. Reception area could do with being larger. Should be at the front door.

Great location in Fes. Room felt cramped staff and breakfast ok

Stayed in April 2025

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Clean. Great facilities. Food choice of restaurants.

Stayed in April 2025

Too big, the exact contrary of a "boutique hotel". Too many tours -travellers resulting in often very very noisy environments. Therefore not propitious towards a peaceful stay and unfortunately a chaotic breakfasts public rooms environment with maybe too few hotel personnel to handle the customers during peak hours breakfast times.

Pool & Room

Stayed in April 2025

Beautiful hotel. Room was comfortable and clean. View of the garden was pleasant. Customer service was excellent. Everyone was so helpful and friendly. Shout out to Mohd. Elbane who made our dining experience memorable. The only improvement required is the shower, pressure was low and the water temperature was inconsistent, it changes between very hot to cold during shower.

Stayed in April 2025

It's located outside of the old city so we expected some calm area, but it was close to constructed area and couldn't go walking outside.

The hotel was on the average of luxurious ones. A bit old but overall well maintained. Bed was comfy, and hot water no issue. The view of pool from the room was relaxing enough. Wanted to take the spa but it was occupied... it's our fault though.

Stayed in February 2025

We had a very pleasant stay, The room was spacious and clean. There is a lot of choice for breakfast and it is very good. I would like to pass our thanks to all the staff however a particular attention for Fatima who took the time to help us to flag a taxi and make the deal for price to take us to the train station.

Stayed in March 2025

As it is in a resort it is a bit removed from the real Fez if that makes sense. It depends on what you are looking for.

Good facilities, friendly staff who were very helpful.

Stayed in March 2025

Staff was very helpful

Stayed in February 2025

The bed and pillow were not comfortable.

Facility clean and the staff are very friendly.

Stayed in January 2025

The property seemed a little outdated.

The property was huge, has a lot of dining options. The staff were super helpful.

Stayed in December 2024

Quite a few points explained in my review sbove

I am an experienced traveler, and I was in the Marriott for New Year’s Eve. Too many little situations arose during my stay to be just coincidences. The staff was great and very friendly although I believe that the management does not give them the correct and sufficient training, and does not reach the level of standard that you would expect of a Marriott hotel. The room was booked as a king size bedroom, and a double bedroom was given to us. Then they joined the beds to make a king size bed, although it is not the same. Breakfast was OK but poor, considering the standard and price level of the hotel. Amenities and cleaning of the room was missing always something (missing towels missing complimentary water, missing slippers). All this was promptly provided but only after we ask for it several times. Dinner for New Year’s Eve at the Moroccan restaurant was poor quality compared to the standard of Marriott and we were provided the worst available table although other tables that supposedly were booked remained free during the whole night. We were asked to provide receipt of payment of the dinner before sitting down while dinner was paid in full at the reception and this information should’ve been available to the restaurant management. At breakfast, we were asked to pay the breakfast, although it was included in our booking but this was solved after a little while. These are only some of the mistakes and failures that we encountered in 48 hours of our stay in the hotel. We strongly believe that all these errors and mistakes were originated by a poor middle management of all the areas of the hotel, expecially restaurant and cleaning, which should be addressed by the main management of Marriott if they want to maintain the standard of the chain. On the other hand, the location of the hotel is beautiful, but misses maintenance. I must point out that all of the personnel that was working doing our stay has always been very nice, friendly and helpful.

Stayed in January 2025

the food the room was noisy at night

the gym spa and pool

Stayed in December 2024

Once you leave the lobby, the hallways are so worn out and neglected. Our room was decorated in such a chaotic way that it wasn’t easy to relax. The sofa was completely broken and there was no way to keep a dim light in the bathroom at night without a bright light on in the hallway. The light in the toilet area wasn’t working at all. Two of us got sick after eating in the French restaurant where our service was terrible. They tried very hard but couldn’t understand us when we spoke English or French. After we received our appetizers they notified us they had run out of two of our entrees. We ordered onion soup that had been sitting under a heater so long that it no longer had broth and was a condensed plate of salty onions. Breakfast was a disaster. No plates available and then we were given dirty ones. Egg chef could not handle a simple order and staff could not understand that we wanted coffee WITH caffeine. In general, the problem was a serious lack of communication skills. Everyone was incredibly kind but our stay was chaotic and frustrating.

The concierge staff and housekeeper were exceptional. Entry lobby was comfortable and beautiful. Our bed was comfy

Stayed in December 2024