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Reviews of Riad Diwan

10 derb chhame , Zkak Lahjar,fes Medina, Fes El Bali, 30000 Fez, Morocco

#251 of 287 hotels in Fez

Guests' Choice

Review Score

Based on 59 hotel reviews

7.4

Score breakdown

  • Cleanliness

    7.7

  • Comfort

    7.7

  • Location

    8.1

  • Facilities

    7.6

  • Staff

    8.2

  • Value for money

    8.1

  • Free Wifi

    8.9

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: June 24, 2025

    8.0
    Great place would stay here again if I came back 😊👍
    • Leisure trip
    • Family with young children
    • Deluxe Room (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted from a mobile device

    Think the top rooms will be very hot in summer .. aircon might be good. But our room on the ground floor was lovely and cool.

    Location was excellent in centre of Medina. The riad is beautifully decorated. Our ground floor room was nice and cool in the heat of the summer. There's is no aircon though. Staff was lovely and friendly. Breakfast is very simple but nice.

    Stayed in June 2025

  • Reviewed: June 17, 2025

    6.0
    Welcome
    • Leisure trip
    • Solo traveler
    • Superior Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The room was not very clear, overall the beds

    The staff was kind and friendly, they helped me a lot also when I lost in the medina.

    Stayed in June 2025

  • Reviewed: May 4, 2025

    8.0
    Very Good
    • Business trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Authentic experience of Fes architect. A one thousand year old Riad.

    Stayed in May 2025

  • Reviewed: February 13, 2025

    7.0
    Good
    • Business trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    The breakfast was just bread, butter, and honey and mint tea, We just expected a bit more. Also, we had not even checked in and the man was talking about taking us to his mother's carpet shop and how we could ship it home. We just felt quite pressured and it's bad enough outside, we wanted to relax in our hotel.

    The decor, the room, the terrace, the tea on arrival was all fantastic.

    Stayed in February 2025

  • Reviewed: May 8, 2024

    8.0
    Great for money/value and if you want to be inside the medina
    • Leisure trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We struggled to contact them to enter the Riad, so we had to go for a walk and go back later. Also, it was a bit hard to find, but for those who come after us I’d say to follow the main road down fez, and go into the small alley (with low ceilings, on your right) on the first wall you encounter and you are forced to take a hard left to keep going into the medina 😃 just a tip

    The people there were very friendly and flexible with us. They also tried to help us with tours and places to eat, but we had plans so had to decline.

    Stayed in May 2024

  • Reviewed: April 14, 2024

    8.0
    Overally, the stay was amazing and Riad Diwan is definitely a must-stay. Shoutout to host Zakaria!
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 3 nights

    The room was located on the ground floor, only seperated from the lobby by a see-through door, which meant there was very little privacy. The Riad is also very difficult to find, with the entrance being located in a narrow alley.

    I loved the comfort and cozy home feeling that our host, Zakaria, welcomed us with. The Riad itself was beautiful and very well maintained, definitely giving the feeling of being one with Fes. The constant offerings of tea and many different guides and services were truly amazing. The rooftop terrace was also stunning, with breathtaking views of the entire Medina.

    Stayed in March 2024

  • Reviewed: October 27, 2023

    8.0
    Crazy experience in the craziest medina of the world!
    • Leisure trip
    • Group
    • Triple Room
    • Stayed 2 nights

    The staircase is very narrow and high, we needed the porter to take our luggage to the rooms.

    Not the most comfortable house we have stayed, but imagine, we stayed in an original one-thousand-years old riad! The way to get there worth a story! It's in the middle of the medina, but near to the most interesting places. The owner is very helpful, gives us a lot of tips to experience the town.

    Stayed in September 2023

  • Reviewed: May 18, 2023

    6.0
    Nothing special here
    • Leisure trip
    • Couple
    • Deluxe Room (2 Adults + 1 Child)
    • Stayed 5 nights
    • Submitted from a mobile device

    -- I didn't like the BREAKFAST at all, it wasn't even included in the price. I had to pay extra money (in addition to my stay) to receive a decent breakfast, but all l got was the worst breakfast I've ever had in a hotel (no bread, no olive oil, no cheese, no eggs, no coffee, no orange juice,, nothing of the kind of breakfast you would receive during your stay anywhere in Morocco).I had to go hunting for a decent breakfast for five days in Fes El Bali. -- We found a huge cockroach in the showers which made using the bathroom very annoying afterwards, especially for my wife. -- The Riad itself is veeeeeery overrated and expensive compared to other Riads in the same area. Photos of the Riad and its rooms online mismatch the reality. It looks waaaay better online. You can find better options for less. -- No basic toiletries: like toilet paper, soap, shampoo, etc.

    The location was great, close to Bab Boujloud, but it was located at the end of a dark narrow alley. The host was welcoming and helpful, he is in fact the best thing about the Riad. Air conditioning in the room was a life saver during our 5-night stay. Another thing we liked was the quietness and calm at night. The riad has a nice terrace with city view.

    Stayed in May 2023

  • Reviewed: October 21, 2022

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a room in the ground floor, which had no windows, which made it very dark and the room had a weird smell. The alley leading to the hotel is very narrow and dark, especially in the evening hours.

    The receptionist was super nice and helpful (and great english). We ended up not staying 2 nights as we intended and he was so nice and gave us half the money back, which was not necessary. The hotel has a rooftop terrace.

    Stayed in October 2022

  • Reviewed: August 11, 2025

    1.0
    DONT STAY HERE !
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Because we agreed on a time and they were not at reception, we waited for more than 30 minutes and no one opened the door

    DISGUSTING, FULL PF COCKROACH

    Stayed in August 2025

  • Reviewed: June 22, 2025

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Room (2 Adults + 1 Child)
    • Stayed 3 nights
    • Submitted from a mobile device

    The host goes above and beyond—offering a level of care, presence, and attention to detail that exceeds even high-end hotels. Every request was met with warmth and grace, and nothing was ever forgotten or delayed. The space itself is beautiful, but what truly gives this riad its soul is the host’s energy. You don’t just stay here—you’re looked after. That alone makes it rare.

    Stayed in May 2025

  • Reviewed: May 22, 2025

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Beautiful reception, the best food I tasted 🥰.. The staff is great.

    Stayed in May 2025

  • Reviewed: April 19, 2025

    1.0
    We booked this accommodation and arrived in Fes on time, notifying the host in advance. No one ever responded. We sent o
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Everything was bad

    Nothing.

    Stayed in April 2025

  • Reviewed: April 17, 2025

    9.0
    Good value for the price.
    • Leisure trip
    • Travelers with friends
    • Superior Deluxe Double or Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Very nice place! The staff was super accommodating and helpful. Great rooftop view. Would definitely come back!

    Stayed in April 2025

  • Reviewed: April 5, 2025

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Really lovely staff, very welcoming and caring. Exceptional terrace, lovely breakfast. Comfy beds and amazing decoration everywhere. Authentic Riad full of charm and a great place to stay in marvellous Fez!

    Stayed in April 2025

  • Reviewed: February 25, 2025

    1.0
    Avoid at any cost
    • Leisure trip
    • Couple
    • Triple Room
    • Stayed 1 night
    • Submitted from a mobile device

    The location of the property is confusing The property is really run down The beds are not comfortable, and rooms are full of damp and dirt. The toilet facilities are outside of the room and has to be shared with other customers( despite advertised as private bathroom) Parking is not available ( despite advertised parking available) The staff (Amine ) is very rude and not welcoming and very argumetive with customers ( if you don't like it go somewhere else 🙄) Toilet facilities are old and dirty

    To be honest nothing to be liked at this property 😕

    Stayed in February 2025

  • Reviewed: January 10, 2025

    1.0
    Very Poor
    • Leisure trip
    • Couple
    • Superior Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Stayed in January 2025

  • Reviewed: January 6, 2025

    5.0
    Fair
    • Leisure trip
    • Travelers with friends
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The pictures are far beyond different from the reality. We used to stay in Riad but this one was so tiny for family with kids. We have been disappointed it was not what attracted us through the pictures. Also the hot water was not available in the wash basin... The breakfast has been served directly in the cup knowing how cold Fes is we needed to reheat the coffee before enjoying it.

    We have been warmthly welcomed by the staff with the traditionnal morrocan tea.

    Stayed in January 2025

  • Reviewed: December 28, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted from a mobile device

    We had a double bed and a single one. The small bed was very hard. It was difficult to find the place, but people in the medina were friendly enough to call, and one of the sons came to pick us up and could reach the place.

    The place is in the medina, colorful, joyful, full of people, ancient. The family is very helpful and friendly. Good food, good views of the old city from the terrace. They organised with an agent a wonderful trip to the mountains Atlas.

    Stayed in December 2024

  • Reviewed: November 22, 2024

    9.0
    Lovely owners, beautiful Riad.
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Location of this Riad is absolutely perfect. It’s situated in the middle of the medina so you don’t have to walk far to experience Fès. The owners were really friendly and super helpful! They upgraded our room after the first night, extended our stay by 3 nights, and organised 2 day trips to Meknes and Chefchaouen for us. We would definitely come back again.

    Stayed in November 2024

  • Reviewed: November 22, 2024

    10
    Exceptional
    • Family with young children
    • Twin Room
    • Stayed 7 nights
    • Submitted from a mobile device

    The accommodation is in the heart of the Medina, close to everything! The hosts are incredible people who always care about the well-being of their guests! Amine speaks more than 4 languages, so communication will never be a problem! My mother and I enjoyed the 7 days we were in Fez. The welcome tea and cookies made by his mother are incredible!

    Stayed in November 2024

  • Reviewed: October 8, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    I confirm this riad Diwan for all people categories Family, couples, individuals... The personnel with warm hospitality nice service smile all time safe place, good food, good price to, located in the center of the market near to all what you need to visit you feel at home, with mr amine and zakaria everything easy and Relief

    Stayed in October 2024

  • Reviewed: September 20, 2024

    1.0
    Bad.
    • Leisure trip
    • Couple
    • Deluxe Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location, Management

    Decor

    Stayed in September 2024

  • Reviewed: September 9, 2024

    1.0
    Very Poor
    • Leisure trip
    • Solo traveler
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Disappointing experience with overcharging and review manipulation. I want to share my bad experience with this hotel to prevent other travelers from facing the same issue. I booked a room on Booking.com for the very reasonable price of 11 euros, as confirmed by the platform. However, upon my arrival at the hotel, I was greeted by an employee named Zakaria, who immediately informed me that the price I had paid was incorrect according to their "internal system." He told me that the real price of the room was three times higher than what was shown on Booking.com. Zakaria tried to justify this difference by saying that their system did not show the price I had booked on Booking.com. Despite my efforts to show him my reservation and the price indicated, he continued to insist. Additionally, he made personal claims, mentioning that he was from the "Prophet's lineage," which seemed like an attempt to influence or pressure me into accepting this unfair situation. Later on, he offered to let me stay in the room at the original price of 11 euros, but only under one condition: that I leave a very positive review with ten stars for this hotel on Booking.com. This attempt to manipulate reviews is unacceptable and goes against basic ethics. I have never encountered such an issue before in my many hotel bookings, and this was the first and most frustrating experience. In the end, I refused to pay the inflated price or to give in to his demands. I told him clearly that I was not going to stay in the room at that price, and I left the hotel. This is a very regrettable situation, and I strongly advise all travelers to be extremely cautious when booking this hotel. I also recommend that Booking.com reassess their partnership with this establishment to prevent other clients from having a similar experience.

    Stayed in September 2024

Showing 1 - 25

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