Reviews of Kimpton Aluna Resort Tulum by IHG This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Poligono 04 Fraccion 05 Lote 04 S/N, Zama, 77760 Tulum, Mexico
#67 of 225 hotels in Tulum
Guests' ChoiceReview Score
Based on 120 hotel reviews
8.9Score breakdown
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Cleanliness
9.5
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Comfort
9.6
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Location
8.6
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Facilities
9.2
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Staff
9.1
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Value for money
8.8
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Reviewed: August 24, 2025
Elyssa
United States6 Reviews9.0“It was lovely”- • Leisure trip
- • Group
- • Essential King Room
- • Stayed 1 night
There's so many trees by the pool which is very nice but lacks sun to soak up
The property is lovely. It was very slow when we were there (Aug). Staff was very nice. They need more lounge chairs that are actually in the sun.
Stayed in August 2025
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Reviewed: August 23, 2025
Deborah
Switzerland23 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Essential Room
- • Stayed 3 nights
- • Submitted from a mobile device
Spacious room, smart tv, friendly staff and good breakfast. Two pool options.
Stayed in August 2025
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Reviewed: August 12, 2025
Lenka
Czech Republic29 Reviews2 helpful votes9.0Wonderful- • Travelers with friends
- • Essential King Room
- • Stayed 5 nights
- • Submitted from a mobile device
Happy hour with coctails every day.
Stayed in August 2025
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Reviewed: August 3, 2025
Roberto
Brazil72 Reviews10“Spectacular”- • Leisure trip
- • Family with young children
- • Essential Queen Room with Two Queen Beds Mobility Accessible - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Tasting of mexican spirits was awesome. One of my greatest experiences in Mexico.
Stayed in July 2025
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Reviewed: July 20, 2025
Helen
United Kingdom13 Reviews5 helpful votes9.0Wonderful- • Leisure trip
- • Couple
- • Essential King Room
- • Stayed 1 night
- • Submitted from a mobile device
Lovely hotel. Very friendly assistance and the rooftop pool was excellent
Stayed in May 2025
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Reviewed: July 4, 2025
Amrita
India1 review1 helpful vote10“I loved the hotel and rooms n i will definitely recommend it to my friends”- • Leisure trip
- • Travelers with friends
- • Essential King Room with Balcony
- • Stayed 1 night
- • Submitted from a mobile device
Only thing i would say would be that the breakfast could have a little more options
The room was very big n spacious! Clean n warm setting n decor ! Staff was so helpful and kind !
Stayed in June 2025
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Reviewed: June 9, 2025
Rogerio
United States3 Reviews10“We loved our stay. Excellent value, great location, and outstanding service from every staff member.”- • Leisure trip
- • Group
- • Essential Queen Room with Two Queen Beds
- • Stayed 4 nights
The parking lot is a bit narrow, which can make getting in and out challenging if other drivers don’t park properly or if you drive a big truck/SUV. This is not a big issue, but it is good to know if you're thinking of parking a car at the property.
Outstanding staff. Excellent location (Aldea Zama is a great place, lots of good restaurants nearby, 20 min from beach clubs, less than 10min from downtown) and parking included. Good breakfast. Comfy beds. Property cleanliness (rooms, restaurant, rooftop). Overall, this hotel offers excellent value for the money and delivers exactly what is shown on Booking.com.
Stayed in June 2025
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Reviewed: May 28, 2025
Adir
United States20 Reviews5 helpful votes8.0“Great value”- • Leisure trip
- • Travelers with friends
- • Premium Queen Room with Balcony - Non-Smoking
- • Stayed 6 nights
- • Submitted from a mobile device
Pool area could be more lively at night if you choose yo have some drinks and hangout by the pool.
Great rooms, wonderful staff
Stayed in March 2025
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Reviewed: May 27, 2025
Graeme
United Kingdom15 Reviews10Exceptional- • Leisure trip
- • Couple
- • Essential King Room
- • Stayed 6 nights
- • Submitted from a mobile device
We LOVED our stay at Kimpton Aluna. It’s not on the beach but for us that was perfect as we wanted to be close to both the beach and downtown areas, and away from party side of the beach road. The hotel has two nice pools to relax at during downtime anyway. Rooms were big, clean and comfortable and most opened out onto the pool area or had pool views. Breakfast was nice, especially the omelettes, though coffee could be better. The tacos at lunch were delicious and catch of the day for dinner one evening was also good. There are good restaurants within walking distance. Social / happy hour every day was great, with free snacks and drinks in the pool area. A great opportunity to speak to other guests and the staff. Special shout out to Juan and Jose who made each evening great fun and provided excellent friendly service! The hotel reception staff were also very helpful sorting taxis, giving recommendations for tours, even organising hire of ATVs to be delivered to the hotel (though there also free bicycles). In particular a big shout out to the concierge Eduardo(?) who looked after us all week! Highly recommend this hotel!
Stayed in May 2025
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Reviewed: May 21, 2025
Helen
United Kingdom5 Reviews8.0“Very insta friendly soif breakfast staff been kinder & provided shuttle bus to town/beach be perfect”- • Leisure trip
- • Family with young children
- • Premium Queen Room with Balcony - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Breakfast staff were rude, there were no staff at the rooftop pool & the bar was closed. WE weren’t notified of this in advance. A taxi to town was $40 each way!! Yet felt unsafe to walk at night as 2 single women
The downstairs pool & lobby, lunch & were lovely about y daughters 21st birthday
Stayed in April 2025
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Reviewed: May 19, 2025
Mohammadreza
Iran4 Reviews10Exceptional- • Leisure trip
- • Solo traveler
- • Essential Queen Room with Two Queen Beds
- • Stayed 6 nights
- • Submitted from a mobile device
Unfortunately, the rooftop bar was closed
Peaceful Cleanness Good location
Stayed in May 2025
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Reviewed: May 11, 2025
Melissa
United Kingdom34 Reviews2 helpful votes10“Lovely hotel in ideal location”- • Leisure trip
- • Couple
- • Essential Room
- • Stayed 1 night
- • Submitted from a mobile device
Nothing…just wish we could’ve stayed longer!
Lovely relaxed vibe
Stayed in May 2025
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Reviewed: May 2, 2025
Giacomo
Italy8 Reviews1 helpful vote9.0Wonderful- • Leisure trip
- • Couple
- • Essential King Room
- • Stayed 1 night
- • Submitted from a mobile device
Restaurant expensive.
Beautiful hotel with a nice swimming pool. Free bikes to go to the beach (free public beach is at 13 mins biking). The staff have been very kind.
Stayed in April 2025
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Reviewed: May 2, 2025
Olena
Singapore25 Reviews3 helpful votes9.0“Perfect hotel in quiet area but close to the beach.”- • Leisure trip
- • Couple
- • Essential King Room
- • Stayed 1 night
- • Submitted from a mobile device
All was good. Small thing was Lack of hooks to put the towels in bathrooms)
Location is excellent, facilities excellent, we loved restaurant - it was super cozy. Happy Hour is a fantastic addition to our stay, and the staff is very attentive
Stayed in April 2025
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Reviewed: April 13, 2025
Lynsey
United Kingdom3 Reviews10“Felt safe as female solo traveller”- • Business trip
- • Solo traveler
- • Essential King Room
- • Stayed 1 night
- • Submitted from a mobile device
I'd have liked tea coffee making facilities in the room, but I asked at the bar for some milk and a kettle and no problems at all. Nice friendly staff.
Staff are friendly. As a female solo traveler I felt safe. Wifi was good in my room and had Netflix as background noise, or to watch. Didn't have a balcony which I wasn't aware of but had a ground floor terrace. Outdoor space is important so this was good, and I was only there for one night unfortunately. If I was to come back to Mexico I would stay here again.
Stayed in April 2025
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Reviewed: April 5, 2025
Norris
United States3 Reviews10Exceptional- • Leisure trip
- • Family with young children
- • Essential King Room
- • Stayed 4 nights
- • Submitted from a mobile device
We loved it!
Stayed in February 2025
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Reviewed: April 2, 2025
Jamie
United Kingdom7 Reviews2 helpful votes8.0“Great location and hotel with excellent staff.”- • Leisure trip
- • Couple
- • Premium Queen Room with Balcony - Non-Smoking
- • Stayed 4 nights
- • Submitted from a mobile device
My room 301 smelled musty and there were not many places to hand towels to dry.
Nice vibe to this property, cool pool area just wish the bar was open and some music playing. Excellent staff and great location.
Stayed in March 2025
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Reviewed: April 1, 2025
Meagan
Canada4 Reviews1 helpful vote10“Clean, quiet, serene resort with very friendly staff. Highly reccommend!”- • Leisure trip
- • Family with young children
- • Essential Queen Room with Two Queen Beds
- • Stayed 5 nights
Can't think of anything!
Beautiful resort, very quiet. Not sure if it was a slow time in general, but generally very few people in the restaurants, pools, which we liked. The food was very good, and the cocktails were excellent. Very friendly staff, and comfortable beds. We want to go back!
Stayed in March 2025
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Reviewed: March 25, 2025
Arjun
United States6 Reviews8.0“Excellent hotel, with a few areas of improvement”- • Leisure trip
- • Family with young children
- • Essential Queen Room with Two Queen Beds
- • Stayed 2 nights
- • Submitted from a mobile device
Food options were not that great. Also hotel staff apart from the front desk seemed somewhat disinterested towards non Spanish speaking people.
Location, comfort and convenience
Stayed in March 2025
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Reviewed: March 21, 2025
Kristina
Spain53 Reviews6 helpful votes10Exceptional- • Leisure trip
- • Family with young children
- • Essential Queen Room with Two Queen Beds Mobility Accessible - Non-Smoking
- • Stayed 2 nights
- • Submitted from a mobile device
Nothing
Everyting. Breakfast was very Good. The room was just un front of the swimming pool and it was so relaxing and beautiful. Everything was clean and the staff was very nice and helpful
Stayed in March 2025
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Reviewed: March 19, 2025
Coy
United States1 review10“We were greeted with a delicious drink upon arrival, and everyone was so kind throughout our entire stay, which was so a”- • Leisure trip
- • Family with young children
- • Essential Queen Room with Two Queen Beds
- • Stayed 6 nights
- • Submitted from a mobile device
Nothing - it was all wonderful!
We loved the easy access to the pool/room with our baby.
Stayed in February 2025
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Reviewed: March 4, 2025
Joan
Canada17 Reviews8.0“The hotel made tulum worth it”- • Leisure trip
- • Couple
- • Essential King Room
- • Stayed 3 nights
The hotel itself is very nice.the location is a bit of a walk from Centro but not bad. If you want the beach you are not close but the hotel has two great pools. Tulum itself was a disappointment for us. The ruins were good but that was about it. Thank heavens for the hotel and its staff. They were a delight. Breakfast was included and delicious- you could eat from the buffet and also order a La carte. We had one meal on rooftop but it was not very good except for the short rib tacos.
Stayed in February 2025
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Reviewed: February 21, 2025
Lacheryl
United States17 Reviews1 helpful vote9.0“Our stay was great, I highly recommend!”- • Leisure trip
- • Travelers with friends
- • Essential Queen Room with Two Queen Beds
- • Stayed 3 nights
- • Submitted from a mobile device
I didn’t have any issues and I highly recommend this resort.
I liked that the property looked like a tiki hut and the rooms were modern and very comfortable. The resort had two restaurants with a lot of options for food. The breakfast was included in our fees and it was good. The staff was friendly and very helpful with suggestions for places to go and helped us book excursions to the Cenotes and Chichén Itzá. I also liked that there was a U.S. dollars ATM on the property along with a peso ATM.
Stayed in February 2025
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Reviewed: February 12, 2025
Alejandra
Israel18 Reviews2 helpful votes8.0“Beautiful place, need to improve especially the breakfast”- • Leisure trip
- • Couple
- • Essential King Room
- • Stayed 2 nights
- • Submitted from a mobile device
Glass door in the wc, lightning the room in the night. Lights also from the pool area lightened the room. Breakfast was quite bad, no healthy option, terrible coffee- they charge extra for an espresso even it was the only “normal” coffee - some towels were dirty
The style, decoration, the size of the room, the pools
Stayed in February 2025
