There is nothing we really did not like!

The resort is incredible and the staff were superb and so accommodating. Always greeted with a warm and friendly smile and so many staff members went above and beyond! the food was delicious, many options to choose from and all the restaurants were amazing, something for everyone! We were upgraded to a fiesta rewards room and the facilities were amazing, rooms were spacious. Choice of so many restaurants and making reservations with the concierge was a breeze! Staff that made our stay extra special were Jorge (in the main buffet restaurant). Jorge was everywhere and did not miss a beat! Christina in the buffet restaurant, would meet our daughter everyday making her fresh made quesadillas with fresh masa! Elizabeth did not miss a beat with making sure our time at the beach and by the pool was perfect! We would highly recommend the resort to all our family and friends and will be back again!

Stayed in August 2025

The beverage variety and quality could be improved.

Their employees are the most friendly people I’ve seen. I’ve been to four similar resorts in Cancun and this one was the best for their staff. Really amazing.

Stayed in August 2025

Food at Coral Cafe was not what I expected (at least for breakfast). Scrambled eggs were horrible. None of the restaurants offers banana split.

Spacious room, many available restaurants in the hotel, next to the beach, great view from the room, weight scale in the room, room service 24 hours, not crowded elevators, open business center.

Stayed in August 2025

N/A

The place is amazing, the rooms are beautiful and very well cleaned, the staff very polite and respectful. Also the location is a plus

Stayed in August 2025

The bath tub

Staff didn’t tell us no Food at buffet was great Wasn’t crowded Staff so nice and hard working

Stayed in August 2025

First time here. Everything was amazing. The people, the food and the amenities. I'll definitely stay here in my next visit.

Stayed in August 2025

Breakfast could be better

All inclusive offer is very convenient. Nice staff, and very beautiful view from the room

Stayed in August 2025

Loved everything about it! Really recommend. Amazon food, lots of activities, multiple restaurants, big pools and great area! No sargassum either at their beach!

Stayed in July 2025

Beach, food, room

Stayed in August 2025

The beach and stuff are great

Stayed in August 2025

Excellent property. Looked amazing and easy to navigate.

Stayed in August 2025

The shower was old, it took a little bit of time to control the water temperature.

The suite was very clean, the view from the balcony was stunning! I loved the sound of waves which I heard from the bedroom. They have great variety of restaurants and bars. I tried three restaurants, all of those are absolutely amazing. The pool bars closed around 6pm, so I went to the lobby bar which has great bartenders and servers. Also I loved the live music.

Stayed in August 2025

Only thing is that the property was a tad bit older, sometimes you could feel it but only at the start.

Amazing experience, something for everyone. Will miss it!

Stayed in August 2025

Nothing

Great food and helpful employees

Stayed in August 2025

The sushi restaurant kept us waiting for almost an hour for kid food

Staff very friendly and the snorkeling trip from hotel was amazing, best ever.

Stayed in July 2025

everything

Stayed in July 2025

The pillows were lumpy.

Everything was great - especially the staff (everyone). 9 restaurants to choose from and a huge selection of different types of food. First time in an all inclusive resort and we loved it. Would go back.

Stayed in July 2025

everything was exceptional, no complaints.

We literally lived at the pool!! it was so relaxing, fun, and enjoyable. the kids had a great time. We enjoyed the daily activities, sip & paint, making tequila, aqua jumping and so much more.

Stayed in July 2025

Pillows were lumpy. The music in the lobby was annoying as all get out. Bring plenty of cash for gratuities. It's very difficult to get change for large bills.

Great Amenities. Our family of 6 plus infant booked the all inclusive which worked out extremely well. 8 restaurants plus coffee shop with sweets and ice cream, fantastic staff (everyone), food was very good. The silent dance party was awesome. We'd go back in a heartbeat.

Stayed in July 2025

For breakfast, they could serve the espresso with milk that is served at Coral Café. Every morning, we would get our coffee with milk at Coral Café and then head to Viña Del Mar.

Excellent breakfast. We liked the variety of options.Excellent location. Breakfast could also be served at the Ilha Contoy restaurant.

Stayed in July 2025

The Travel office staff lied to us about Coco Bongo which charged us $365.00. They will now have to deal with American Express. No one will return to this office for business.

Carlos at the bikini pool. He made vacation exceptional. He should be promoted. Our 2 bedroom suite was excellent.

Stayed in July 2025

The only negative for me was their full body mirror placement. The bed covered the mirror.

What I liked most about the property was the warm and accommodating service, the beautiful oceanfront suite, full access to all 10 restaurants, and the relaxing spa experience that made our stay feel truly luxurious and refreshing.

Stayed in July 2025

Everything was amazing

Everything

Stayed in July 2025

nothing

everything

Stayed in July 2025