- no pool for swimming - loveless and rather random placement of two-person tables - bus trip to airport too early; cut the last day short and the paid for lunch had to be skipped and paid for again at the expensive airport. We had to spend 4h at the airport for no obvious reason.

- proximity to the beach - the buffet was amazing

Stayed in March 2024

Though the staff was literally awesome we did not prefer being hounded as soon as we entered the lobby about doing seminars about Bahia Principe that would award us discounts for entertainment. It was overwhelming.

This was a trip my new wife and I made for our honeymoon. We loved everything about the facility. The staff was awesome. We did an outing with Scuba Aquatic where we rode buggies thru the jungle to see the animals and swam in the caves. It was great!

Stayed in November 2023

Room was tired, building work outside room at all hours and days, no hot water for first 3 days, restaurant booking almost to capacity and difficult to book.

Location, resort layout and set up, food. Cleanliness of grounds and maintenance of areas.

Stayed in November 2023

We were very disappointed by the food with the exception of the los corales restaurant in the adult section. The beds were very hard we got moved to another room because there was a water issue with our first room so we tried two king size beds.

The best thing about this property was the INCREDIBLE staff. They really made our stay 10x better. We spent most of our time around the adult pool and it was wonderful

Stayed in August 2023

The hotel consists of four hotels and you can go to restaurants and pools of all four. They have little wagons that take you around. We were there in July and it was difficult to walk around in the heat. The food in restaurants is diverse, there is a good selection. One major issue is that there is barely any ac in the restaurants and public spaces. This makes going to eat or to the nightly shows difficult. The ocean in front of the hotel is beautiful, but rocky. There were always spaces in front of the ocean. Towels were almost always available. The kids club was wonderful and was the only space that had ac. The rooms were comfortable. A bit old but well maintained. We had some maintenance requests and they were resolved rapidly. Be ready to deal with some mosquitoes at night.

Stayed in July 2023

The only drawback is the lack of transportation within the facility , there were several instances where we just had to walk long distance to get around, trams were limited.

The property was beautiful and very secure , the staff are very welcoming.

Stayed in July 2023

It was difficult to communicate with staff about food allergies.

Breakfast was very nice.

Stayed in June 2023

Honestly, everything was great I can’t wait to go back there for at least a week!

The entertainment teams were very nice and polite !

Stayed in June 2023

Heat of the restaurants, scramble for chairs in the morning (maybe allow rentals or reservations), proximity to excursions.

Proximity to ocean, landscaping, service by staff, view of the ocean, cleanliness of the beach and property.

Stayed in June 2023

We stayed in the adults only deluxe rooms and we could hear everything in the hallway. Walls are thin.

I like the option to go to the other resorts for dinners and different buffets.

Stayed in May 2023

I wish there were more shops or options for shopping. Our area was remodeling so the buffet was moved to a place farther away which was a bit annoying. We ended up eating a lot at the snack bar, which didn’t have as many options for our 1 year old.

There are a lot of amenities and it felt comfortable

Stayed in April 2023

The food was hit or miss. Some meals were great, other left us wanting something else. We ordered a King room, our first room was “upgraded” but, it was two double beds. For a man and wife, that leaves something to be desired. We got moved the next day to a much better king room and stayed there the rest of our week.

Beautiful hotel and property. The walk to the beach was not more than a few hundred feet from our room. Staff is helpful and strives to care for the guests. Plenty of beach space, with sun coverage.

Stayed in April 2023

The ride to the airport took 3 hours

Stayed in March 2023

When someone goes to the buffet dining area, once they are seated it would be great to be offered cold water. We often asked and would have to get it ourselves because it wasn’t brought to our table. I do realize the staff are busy however, one staff member got mad at me because after waiting for 25minutes, I went and poured a glass of water for myself.

The location and cleanliness of the facility. The nightly entertainment was terrific. The staff were very accommodating. There was a good selection of eating establishments.

Stayed in March 2023

chairs by pool - need more. Don’t want to get up at sunrise to reserve

Food options we good

Stayed in February 2023

not enough chairs by pool

quiet and peaceful

Stayed in February 2023

More outlets in the bathroom and bedroom. Need towel card at other resorts—shouldnt have to need it. Need hostesses in the theater to take drink orders. Everyone lines up at the bar and takes a long time Website advertises you can use water equipment like surfboards or kayak but there was no such thing. App is not great, cumbersome to navigate, room service ordering wasnt comprehensive, didn’t even have juice on the menu so you have to call for room service, which isnt a big deal unless you’re out of the room and trying to think ahead by scheduling a room service delivery

Food was delicious, great variety, fresh. Mini croissants were the best i ever had. Loved the fresh juice bar. Restaurant variety was perfect and all different, with all delicious offerings. We had dinner at the french, seafood, brazilian steak, and italian restaurants. The seafood one was the best (frutos del mar). Christmas dinner was excellent, phenomenal. I wish I could have fit more food in my stomach. I loved having pozole with poached eggs for breakfast. Staff were attentive. Viridiana, the manager, was kind and professional, friendly and pleasant. Entertainment was good. The ladies in the cafe seemed like they didn’t enjoy their jobs. Stayed 7 nights and only did one day trip to Chichen Itza/cenote. Didn’t feel bored at all just staying at the resort. Plenty to do/see/eat/lounge. Didn’t feel pressured to do their timeshare thing though I saw others get sucked in. Didn’t feel crowded at the pools or beach. Easy to find lounge chairs for 4+ people. Loved that the pools had a wide shallow shelf that was about ankle deep so our toddler could walk/splash around safely. We were so pleased to have stayed at Luxury Akumal, it was the best resort out of Coba and Tulum. Coba seemed packed, disorganized, messy, loud. Their reception area was full of people smoking and sitting/drinking. Tulum was very large, didn’t seem intimate enough, you’re lost in the sea of guests. Both buffets at Coba and Tulum weren’t nearly as good as Luxury Akumal. Luxury akumal was the perfect size and familiarity right at the beach.

Stayed in December 2022

rooms are very outdated

the grounds, pools and the staff

Stayed in December 2022

problem with tv problem with the mini fridge

very nice.

Stayed in November 2022

no swim up bar in adult only pool not much entertainment at pools

pleasant staff always helpful very clean and well manicured lawns and gardens exceptional choices for dining. I would only like to see more entertainment choices especially at adult only pool. would be nice if adult pool had swim up bar..

Stayed in October 2022

the beach here is in very sharp rocks, so make sure you prepare for that

Amazing food, clean room and hotel

Stayed in August 2022

Nothing

Every thing

Stayed in July 2022

Just very crowded. Almost impossible to get a spot at the pool during any time of the day.

The staff was incredible. The room was great. The pools were amazing and we loved the very easy beach access. The many different options of food was great. From the buffet to the restaurants.

Stayed in June 2022

Some of the staff was rude. Food is average

Beach was clean. Pool was ok. Good liquor available

Stayed in May 2022