The food was too salty. I went to a steak house, and I left all the pieces of meat, and my kids did the same because of pieces of salt in all meats.

Bed and pillows were superb! Facilities were good, and staff were polite and friendly

Stayed in April 2024

Being in a complex w a pool on the first floor that we werent allowed to use was a little off putting (pina @ sunrise).

Every meal was great - highlight was Momo. Bike riding w our young kids was fun and safe - wish we discovered it earlier!

Stayed in April 2024

Not a single Halal meal option!! Even though the resort receive thousands of muslim tourists every year!! The All inclusive doesn’t make any sense if they provide Zero Halal meat option!!

It had everything you would think off, excellent playroom for kids, wired lounge for teens, tennis courts, golf, everything!! The staff always go above and beyond to make you comfortable.

Stayed in April 2024

rooms were small for a family of 4. The alcohol drinks were watered down. the ocean was murky compared to Hotel alley

food was good considering its an all inclusive

Stayed in April 2024

We stayed at sunrise, the rooms are functional but they can be improved. They do look like a normal hotel room with nothing special or luxury. Most of the restaurants you have to reserve after you arrive but all of them were fully booked for the in our stay. The spa service is very expense.

Very friendly staff with high professionalism and always ready to help customers. The service is wonderful, a lot of activities, you don't get bored in a week. Nice walk way for a long walk.

Stayed in March 2024

I thought the food was fabulous, especially at the restaurants that required a reservation.

Stayed in March 2024

A delightful place for relaxation, enjoy the sun and delectable cuisine.

Stayed in March 2024

Transportation outside the facilities could benefitnof other means.

Location of breakfast excellent, quality of food excellent, atention of staff outstanding.

Stayed in February 2024

Not very diverse. Felt very catered to a particular group of people. Also needs more adult only areas and activities

Beautiful property. Good food. Great customer service

Stayed in February 2024

Very clean beach and general areas. Friendly staff.

Stayed in February 2024

Beach. Mini golf wasn't completely operational. Some things needed maintenance.

Friendly staff. Comfortable stay. Variety of food. Activities.

Stayed in January 2024

They tried to sell the time share kind of thing to us felt pressured and wasted hours of valuable time .. not appreciated by us .. may be good for those who are looking for stuff like that . Also the beach had too Much weed so if you are going to get in beach water not a place I will recommend

The place was very clean .. huge and great pools very accessible and had transportation from one place to another

Stayed in January 2024

The checking out process was very slow. I waited for approximately 45 minutes to checkout. I was asked to go the back of the line although I had been waiting in line, so I did. During this time the man who directed me to the back of the line began to checkout 2 families who had cut in front of the entire line. This delay in checkout almost causes me to miss my scheduled transportation to the airport.

Moon Palace is an incredible place to go for a little get away. The staff is amazing and willing to help you with anything. Extra activities such as massages were very relaxing/ exiting. I would definitely recommend Moon Palace to a friend.

Stayed in December 2023

Gondola food at best was fair. Lines long. People coughing without covering mouths, desk staff at El Manglar explicitly told re two of my kids’ allergies. Every day. Then minutes later our waiter asked the same. Bathtub took up too much room in bedrooms. Needs couch. Not enough electric sockets. My CPAP machine stopped working when my don left room in morning for breakfast. I woke up gasping for air. The promise of hotel credit was deceiving and angered us. It covered tequila packages which most people don’t buy, some purses and expensive glasses. Got pressed to go to Grand and sat through awful 100 minute hard sell with six different people pushing, pushing, pushing. A real turn off.

Three related hotels, large property, beautiful pool and beach areas, staff very friendly and attentive, obviously enjoying working there.

Stayed in January 2024

It was a little expensive

Staff are amazing, always smiling and very helpful.

Stayed in January 2024

Long wait for restaurants Location of rooms

Something for everyone

Stayed in December 2023

The restaurants that did not require reservations had very long wait times. If you did 2 or 3 seating times, that would help clean it up. Otherwise you have to get to the restaurant door 1 hour before it opens at 6pm to get a table that night.

Most of the Breakfast Buffet was good. Some foods you had to ask for, it seemed like they didn't want you eating all the really good foods too quickly.

Stayed in December 2023

The beach is very bad, the sea is brown and you don’t want to go there for a swim but fortunately the pools are amazing. The spa is too expensive more than 200usd for the cheapest massage, but his doesn’t make sense at all….

Fantastic pools, restaurants , golf The staff is very friendly.

Stayed in November 2023

So far back from the main road your unable to leave the resort unless you take a taxi

The facilities and location are amazing

Stayed in November 2023

The beach and water was very brown disappointed with beach and water they had a blue plastic reef out further from the beach which kept all the plastic and what ever else from washing up on the beach Google maps showed a brown sludge the other side of this ?! I cut my foot on some Metal whilst walking along the beach but thankfully did not get an infection staff at hotel very attentive to this but wanted £25 dollars for waterproof plasters

All inclusive resort the staff where so very kind and attentive they work so hard to please you Resort a little noisy but you can find quiet places great for family’s Sunrise resort had a little more character was a lot better than Nicuc ( which had no soul)

Stayed in November 2023

Some staff could benefit from some training in hospitality. There was a tipping culture for the smallest things which staff often expected. Hotel credit felt a bit of a scam with what you could get with it.

Some of the restaurants were really great. Lovely cocktails and great events in the resort when it was raining such as cocktail making. Liked the app. Great live music. Amazing bird watching tour on the golf course with knowledgeable guides

Stayed in November 2023

The bathrooms of the rooms are quite small and oldish and didnt look so clean. (We had and moist) Bathrooms near the swimming pools and restaurants areas were also not so clean. Food could also better.

The Beach, the swimming pools and location of the hotel. Thé water park at the Grand (available with day pass) was amazing for kids. Nice app also to see all the entertainment available at the hotel during thé week. Nice Entertainment program too at night.

Stayed in October 2023

Airport transport not included Transportion to other resorts not included

Food was great Service was great Resort was beautiful

Stayed in October 2023

Being hassled about memberships and timeshares

Amenities. Wish we could have stayed longer.

Stayed in September 2023