There was no ac ventilation in the buffet hall. Too hot inside, it was hard to enjoy our meal, and it grades down the food quality. Everything was warm. Even cold served foods are very warm, which creates some flies in most food serving areas

Entertainment & activities

Stayed in August 2025

Our room did not get to our desired temperature for the first three days.

Good bang for your buck

Stayed in March 2025

The food and drink could have been better. Also, it would have been better to know more about the food arrangements before arriving. The actual a la carte restaurants were very good (we ate at Hacienda Mexican and Miramare Italian). The problem was that when we checked in (for 7 days), we could only get bookings at these restaurants on the last two nights of our stay. It would have been good to have known this and logged into the app before we arrived to book more restaurants. The Terraza wasn't bad, but it was very much cafeteria style. In the morning, this was great for breakfast, with lots of selection and a nice omelette station and eggs cooked to order. For dinner, the selection was quite varied, but the food just wasn't as nice. It was not poor quality, but just had been sitting there too long. A lot of it was probably fine when they put it out, but the quality declined substantially as it had been sitting there. They did have a very nice bbq and paella on the pool deck on the weekends for lunch - something like that everyday for lunch would have gone a long way to improving things. Drinks were good and bartenders were great. Could up the quality of the alcolhol and drop some of the sugar and soft drink added to a lot of the drinks. Maybe an option could be having a higher end drinks package offered where you could pay a bit extra to get a better quality of spirit/wine/beer?

The location is beautiful. We had wonderful rooms where we could walk right out and were almost on the beach and very near to the beach. The beach itself is beautiful and is definitely the top thing about the resort.

Stayed in January 2025

Nothing much to dislike

Location, food

Stayed in December 2024

All was good and above here. Didn’t really not like anything.

The beach is an excellent and well taken care and very clean. The buffet is actually better than some of the restarants. Coffee cafe is extremely good with excellent pastries and great service. This beach is hard to beat in Cancun only down side is no fish for snorkeling except very early and way out.

Stayed in November 2024

Only one main pool; no AC on buffet restaurant and GYM (which made almost impossible to work out for a long period)

Very close to the beach, good food.

Stayed in July 2024

The internet in the bedrooms sucked. The reservations for other restaurants than the buffet were confusing. Though, I think the most disturbing thing was that the dining area, with all the food lying there openly, including fruits, meats, and cheeses, was NOT airconditioned. First, this made it a less pleasant dining experience: hot and sweaty while eating. And second, my wife and I both got sick from the food, like insane diarrhea, that prevented us from enjoying the buffets or the flight back during the last 2.5 days. Felt like a waste of money at the end. I am convinced that it could have been prevented, or at least reduced, by having airco in the dining area, in a tropical climate where bacteria run rampant and cause food to go bad faster. This is the one thing that makes us nervous to ever come back. I never wanna be sick like that again, or pay $350 pp. for a hotel with buffets and only feel like I can eat some dry bread.

I liked a lot of things: The food was delicious. The beach and the drinks and the shows were all amazing. It felt like a luxurious paradise. The room was well airconditioned, and the TV was nice.

Stayed in June 2024

The restrooms were few and far between. the key cards kept getting erased if they got too close to your phone so we spent a ridiculous amount of time getting rekeyed into our room.

Beautiful grounds that give it that lush, tropical feel we were looking for. Rooms were adequate for sure, and very clean though not super nice - fair amount of chipped paint and balcony sliding door was really hard to move.

Stayed in January 2024

Snacks bar got empty fast around 2-4 p.m.

beach is really clean, room is nice

Stayed in August 2023

Rooms could offer more luxury and more comfortable beds. I would like to have had room service options especially coffee delivery to the room. Very hard to book specialty dining so I would have liked more dining options other than the buffet.

Nice resort. Very tropical and lush setting. Resort was nicely maintained.

Stayed in August 2023

The food was not very good and always the same.

The beach

Stayed in July 2023

The food was not the best.

Stayed in July 2023

rooms look old. but its not a deal braker

good location. food. beach. territory. great for families

Stayed in April 2023

Very dangerous flooring everywhere. Very slick when wet. Fell 4 times. First room had broken shower door flooded the whole room and it was like an ice rink. Changed rooms. Second room had a dirty hat and a leftover sandwich in the fridge. Beds and pillows Very hard. Pool closed early evening. Spa in pool area wasn't heated and also closed very early.

Good food selections. Very responsive staff. Great beach area. Fun activities like archery and dance lessons Great location for X parks

Stayed in December 2022

loud, drunk people screaming by the pool until 4am

property is beautiful and so clean!

Stayed in November 2022

the food wasn’t of the highest standard but it was probably fair given how cheap the all inclusive resort is

Good location, scenery was stunning & very secure. only a 150 Mexican pesos taxi into town. air conditioning in our room was very good & the bed was very comfortable. atmosphere of the hotel was also always bright & happy. always something to do

Stayed in November 2022

The food buffet and restaurants quality was really poor.

Stayed in August 2022

The food is not the best. Be aware, it’s all you can eat but ONLY the buffet they serve everyday. Not the best food, but okay for the money you’re spending. You only get 3 reservations from the fine-dining restaurants and you have to book them, reserve, whenever THEY have availability. They don’t open everyday. But it makes sense. You can see they’re understaff on the service staff.

Overall the experience is nice. We were lucky we got one of the best room with the ocean view (and literally, the ocean in front of the balcony.) Also noticed our room was one of the fews that were remodeled. The staff deserves all of the ratings. Customer experience is the best. Servers: Antonio, Isaac, Darinel, and all the servers from the restaurants! The entertainers and dancers are MARAVILLOSO! Shouout to the Venezuelan dancer, he is the best Dancer and Zumba Instructor.

Stayed in September 2022

Too bad there is no tableservice for drinks when you sit on a terras ...every time you have to wait in line at the bar.

Accessibility for disabled , me, was very good except the fact that there is no large handicap toilet...you always have to go to your room...

Stayed in September 2022

My room was very humid and had a weird smell because of this. Even the bedding was humid all the time. I was unable to regulate the room temperature with a thermostat and had to call for a technician. The pillows were stiff. Some food in the buffet was good, but personally, I feel like it's possible to cook something much better given the same ingredients.

Very nice and helpful staff! Great beach, entertainment every day. Good location in Playacar, a safe, beautiful hotel territory with lots of vegetation. Decent drinks

Stayed in August 2022

Although the pools are large, they were full at all times. If you have kids and want to plant yourself with a beverage and watch them in shade, it's perfect.

The staff was exceptional. So nice, so attentive, so kind.

Stayed in August 2022

The food was the worst I’ve ever had at a resort, the reviews continuously mention it you would think a large chain like Wyndham would of done something about it by now. But it truly is terrible. It makes the all inclusive package not worth it at all. Literally left the property to go eat or skipped meals all together.

The outdoors was beautiful

Stayed in June 2025

We loved everything

We loved that they clean the beach everyday from sargassum. Also the service is amazing they are very nice and friendly.

Stayed in June 2025

That I had to leave.

Absolutely everything is amazing at this property! They go above and beyond to make sure every detail is taken care of. The food was amazing and changes up each night on the buffet. Location is perfect. The staff all welcomes you with smiles and seems to really love and enjoy being there.

Stayed in May 2025