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Reviews of AMERALD RESORT HOTEL DESARU

LOT 1231 JALAN KG. PUNGGAI SUNGAI RENGIT, 81600 Pengerang, Malaysia

#8 of 13 hotels in Pengerang

Guests' Choice

Review Score

Based on 281 hotel reviews

7.3

Score breakdown

  • Cleanliness

    7.6

  • Comfort

    7.7

  • Location

    8.1

  • Facilities

    7.5

  • Staff

    8.3

  • Value for money

    7.6

  • Free Wifi

    6.1

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Showing 1 - 25

  • Reviewed: July 7, 2025

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Staff could have been a bit more proactive and work diligently. I saw dirty utensils left outside a room which was not cleared from the night before until the next evening. Things like this may attract insects and maybe even rats. Hygiene should be the top priority of any hotel.

    Affordable and location is convenient

    Stayed in July 2025

  • Reviewed: July 6, 2025

    8.0
    Would consider staying here again if they have a promotion.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The buffet breakfast food was not top up promptly and was almost empty before being topped up.

    Affordable and clean. Staff are friendly

    Stayed in July 2025

  • Reviewed: June 9, 2025

    7.0
    Nice for short stay.
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Breakfast spread are average

    Spacious room, private beach

    Stayed in June 2025

  • Reviewed: May 4, 2025

    7.0
    Good for a short beach stay
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    There is constant dripping of water from the roof, on the outside of the building, and into the carpark. The noise of this dripping can be heard from some rooms (especially while raining)

    Located on the beach.

    Stayed in May 2025

  • Reviewed: February 3, 2025

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    very bad internet /wifi connection and checkin time is 3.30 and yet room was not ready when we arrived around 4pm

    beach front

    Stayed in February 2025

  • Reviewed: January 22, 2025

    8.0
    A pleasant staycation, together with the included breakfast.
    • Leisure trip
    • Solo traveler
    • Deluxe King Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    The in-room dining menu is not synchronised (new unreleased menu were provided in the room, which were unusable at that particular timeline) with the restaurant, causing difficulty to order since the menu is not correct.

    The room is clean and the staff are very friendly.

    Stayed in January 2025

  • Reviewed: January 4, 2025

    8.0
    Love the place. Been here 3times
    • Leisure trip
    • Family with young children
    • Grand Deluxe with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    None

    Environtment. Not too busy and noise. More relax

    Stayed in January 2025

  • Reviewed: December 21, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Pricey Additional pax for breakfast is not worth the money...

    Location Sea View very authentic

    Stayed in December 2024

  • Reviewed: November 1, 2024

    6.0
    Very good place for a vacation, but need some improvement
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Parking area, during check in..(too long q)key card problem, tv channel, poor internet connection, breakfast is so-so

    Location, the view, (beach), veey good n helpful staff

    Stayed in November 2024

  • Reviewed: September 29, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    breakfast was just okay.

    beachfront area. the beach is so beautiful.

    Stayed in September 2024

  • Reviewed: August 20, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Deluxe Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    We have problem w wifi. Booking.com rate on Monday is almost half compared to Sunday rate.

    The hotel staff are helpful. The room balcony facing the sun rising is excellent.

    Stayed in August 2024

  • Reviewed: August 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Cause it is near the beach, the distance to the hotel was quite deep in.

    The scenery was good, open the balcony window and it is a beach front view. The breakfast spread was great.

    Stayed in August 2024

  • Reviewed: July 16, 2024

    6.0
    Quiet place place. Need more cleaning.
    • Leisure trip
    • Family with young children
    • Superior Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    It is a bit dirty. Breakfast spread not very tasty. Please change chef. At the very least. Make sure you have a decent nasi lemak.

    Could see a layer of dust on the floor under the TV console. Very obvious that vacuuming was not performed properly. Cleanliness is something very important.

    Stayed in June 2024

  • Reviewed: June 17, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    Dirty

    View from room is nice. Close to a beach

    Stayed in June 2024

  • Reviewed: April 13, 2024

    8.0
    Good place to see sunrise
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    the wifi and tv is working, and phone signal is weak in the room (5th floor)

    next to the beach with some nice view. about 15 mins drive to Sungai Rengit town.

    Stayed in April 2024

  • Reviewed: March 8, 2024

    8.0
    A Good Choice If You Drive
    • Leisure trip
    • Couple
    • Grand Deluxe with Sea View
    • Stayed 2 nights

    WiFi is close to non-existent. Gym had a lot of faulty equipment. Place may seem a bit outdated. The TV had a lot of channels but many were inactive.

    Hotel is located by the beach which was nice. The breakfast was alright. It's nice to have a convenience store within the hotel itself as the next nearest one is about 12km away. Room was big with questionable steps above the bed (i don't know what it's for). Room can feel a bit sandy but that's what you get when your room is facing the beach. The pool was good. The room aircon is super cold. FREE PARKING!

    Stayed in March 2024

  • Reviewed: March 7, 2024

    6.0
    I am satisfied overall.
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 2 nights
    • Submitted from a mobile device

    No peep hole on the room door. Breakfast not opened on time, and when opened, some meals not yet ready.

    Near the beach. View from our room balcony was fantastic. Parking is aplenty. Easy to find.

    Stayed in March 2024

  • Reviewed: December 24, 2023

    8.0
    awesome🥰
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    - Too many stray dog - Hotel Wifi legging

    - Private Beach - Nice View from room - Nice and comfortable room

    Stayed in December 2023

  • Reviewed: December 12, 2023

    8.0
    Had a wonderful stay !
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View
    • Stayed 2 nights

    The dark corridor leading to the lift during the daytime! There are also alot of sand flies on the beach area that bites and leave red itchy marks this visit.

    The nice clean room also comes with a good sea view, we enjoyed the sunrise in our room. Had a pleasant stay with my family and will go back again! Must try the new seafood restaurant on the ground level, great menu! Oh they even have a mini zoo at the side of the hotel which was not ready during our previous year's visit.

    Stayed in December 2023

  • Reviewed: December 7, 2023

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe King Room with Sea View
    • Stayed 1 night

    Location not ideal far from town central and desaru beach with only a cafe and a seafood restaurant. cleanliness can be improve In need of a fresh coat of paint

    Breakfast passable, staff pleasant/helpful Pleasantly surprise to find a SPA at the hotel which is not indicated on the Hotel Website

    Stayed in December 2023

  • Reviewed: November 25, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Floor was dirty and had lot of hair everywhere

    sea beach

    Stayed in November 2023

  • Reviewed: October 4, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe King Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    I dont like that there isnt any beach towel at the swimming area, which made us walking around the hotel soak and back to our room. Atleast they could have inform us beforehand to bring the towels from the room, if we are intending to swim, as there isnt any towel station at the swimming pool. I dont like the fact that it is far from shops, and activities places such as ATV and other water activities. When i watch the video review in youtube, it shows that there is atv rental at the resort, go carting, big slide at the resort. However when i ask the receptionist they said there isnt any at the moment for the go cart, atv or the big slide( on maintainance). Thus it was very dissapointing. The rental of bicycle, doesnt have any child seat available. Therefore i was unabke to rent it, as i had a 3 year old and 1 year old. Which in the end, the only activity available was playing with sand, swing on the beach, swimming pool or the kids playground.

    I like the fact that the resort have their own beach, room balcony and lots of seating area nearby the lobby area and outdoor area.the room were clean and spacious. Clean toilet too.

    Stayed in September 2023

  • Reviewed: September 6, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Deluxe Twin Room with Sea View
    • Stayed 1 night
    • Submitted from a mobile device

    The hotel in need renovation in certain area. It’s look age. If it’s not because of the staff and amazing view to make up the wonderful stay

    The view and view and view was amazing. The hotel to the beach is about 100 meter with soft sand and wonderful wave sound. Front desk was amazing they were so helpful and always wish me good morning and asking me if I need anything thank you for the great service. The Spa was the highlight for me. I had the best massage I ever had. They was incredible polite and listen on where to tackle. I am feeling so fresh after an hour massage. If they were closer I would be coming to them.

    Stayed in September 2023

  • Reviewed: August 15, 2023

    6.0
    Please serve all customers fairly and worth to the money we spend in the resort.
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights

    Second day, so many people in the resort. Unsatisfied restaurant service for breakfast. 30% of food variety are not refill.

    Pool, beach, landscape

    Stayed in August 2023

Showing 1 - 25

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