The Check-In is complicated. My flight was in the evening so I could leave my luggage there (plus point), however when I wanted to pick it up, nowbody was there. I informed the Person already 1 hour in advanced but nobody showed up. He texted me 30‘ after.

The property was clean, everything worked and the View was amazing.

Stayed in May 2025

The room I get is much more different then what I book earlier. I book 4person room but I get 2+1 small room. The reason they give me:The room we booked had a water leak upstairs.And it already happen a month. If it already happen a month why management still open the room to let. Is the management deliberately deceiving the tenants?So here is a reminder for those who want to rent a room, be careful. Before renting, confirm with the management that the room is 100%available and good in condition.

Cleaning, location&facility.

Stayed in April 2025

We are extremely happy for the stay at Lucentia. Host is very friendly n supportive

Stayed in March 2025

Infinity pool was closed for maintenance till end of March.

The room was cosy. The view of the Twin Tower

Stayed in March 2025

The shower drain was blocked in the en-suite bathroom. We were only given 2 bath towels & 2 hand towels which we needed to share amongst 4 adults and a toddler for 2 weeks. We eventually bought our own towels.

The location & facilities are amazing!

Stayed in February 2025

1. Our family of four stayed in two large beds and found only two quilts. We were charged RM40 for requesting an additional cup, which is unusual in our previous stays in B & Bs or hotels. 2. Remember to take care of your belongings when swimming in the pool on the 35th floor. There are no surveillance cameras there. Our bath towels and clothes have been stolen.

The location of the apartment and the view from the balcony were great. Next door is a lively commercial district, which is extremely convenient.

Stayed in January 2025

All good, but communication with the host might have been better. At some point the host stopped answering my messages on Booking.com. I was a bit terrified as I didn’t receive the QR code prior to my arrival and was a bit pressured by the Gatekeepers. At the end I have contacted the Host on what’s app and it went a bit smoother from this point on.

Swimming pool, gym, location, view, apartment was clean and well facilitated.

Stayed in November 2024

There was an odour that smelled like a drain... Notified the staff about it but there wasn't anything they could do so we had to air out the room by opening the windows and turning on the AC and fans and hoping for the best.

The location is really good being right next to Lalaport Mall and really close to the station and the city centre

Stayed in November 2024

to complete the check in process is annoying, the owner is slow, but other than that is quite perfect

the place is so nice, the room also v good

Stayed in October 2024

Being on a low floor and having a view over Pudu rather than the city. Once I was used to it I found looking down at what was going on in Pudu interesting. I guess I could have paid more for a better view but it's not a priority. I thought it weird how there's so many security guards but this seems to be a common occurrence in KL.

The pools and gym were nice. Best part was the location next to the Lalaport mall which was rarely busy. A 5 min walk to the monorail was also advantageous.

Stayed in August 2024

Nothing to dislike

Peaceful, easy access, near shopping areas, very clean, friendly staffs, beautiful scenery.

Stayed in July 2024

nothing

clean and strategic place

Stayed in July 2024

The parking is located at the highest level and so many turning to reach the level.

Love how convenient the place is located in the heart of KL and its connected to a mall next door! Love the pool, love the facilities from pool to gym, love the security of the place, felt really safe and privacy staying here! Grab is also accessible and the supervisor, Mr Kawsar was such helpful. Would definitely come back!

Stayed in March 2024

Waited 30 minutes for us to collect the key and access card.

Great place with a nice view!

Stayed in February 2024

Great view and location. Pool was very nice.

Stayed in December 2023

The bathroom was very smelly. Booking told me the host will contact me providing me with all the information needed (code, QR, number of mailbox) a week in advance, but I received (after asking) only a few hours before check-in the QR code to be able to pass security . But no code and room number to be able to get the key. Considering that I didn't have a Malaysian SIM card to be able to communicate, all the procedures weren't so smooth for me as they should have been. Same for check-out, they answered my questions a few minutes before checking out time .... I would suggest to be more prepared in case a guest from abroad is coming not having the possibility to immediately communicate through WhatsApp or booking.com

Spacious and new apartment in a very nice and quiet residence. Pool and spa available. WiFi connection only inside the apartment. Lots of eating options nearby, malls...

Stayed in January 2024

Good facilities and good location.

Stayed in July 2023

Just 1 key card to be shared, so can be inconvenient - Vague check-in/check-out policies and instructions. Check-in time is 3pm but shows as anytime on the website

👍 for the facilities such as jacuzzi n infinity pool - Nice view of the city from the apartment n infinity pool, which was even more spectacular at night - Clean and well-equipped. Everything works! - Great location. Right next to the new LaLaport mall n near to Berjaya Times Square and Hang Tuah station

Stayed in June 2023

The agent asked me to cancel last minute because they said the building had no electricity. It didn't make sense. After that, I checked again and this place was available but at a higher price. I asked the agent to find another place for me to stay. However, agents shouldn't do that.

Stayed in June 2025

All good.

Very convenient and clean place.

Stayed in June 2025

Terrible bad service. Unprofessional no where to store baggage. Disguised as hotel yet it was just someone’s residential apartment. The whole property was very grand and big yet felt so Erie and quiet. Kind of creepy. Don’t go here

Stayed in May 2025

- Very bad smell in the apartment (didnt dissapear even after 4 days of use) - Really dirty walls, never repainted obviously - Super old bedsheets and towels; clean but still didnt feel nice - Lack of basics provided like 2 sets of towels, basic toiletries, decent hairdryer

+ Great location of the property + Nice building with all required facilities + Shopping mall just next door + Entire apartment available to us

Stayed in April 2025

The apartment is not like the pictures. Pickup of keys was troublesome and not the same as provided by instructions. Very confusing with many different phone numbers contacting me.

Location is good, facilities and pool is cool

Stayed in February 2025

Staff are very welcoming as you arrive and offer to help you with anything. Breakfast also very nice with lots of selections. Beds also incredibly comfy!

Stayed in February 2025