Jalan Mewah Ria 2, Bukit Mewah, 81200 Johor Bahru, Malaysia
#19 of 165 hotels in Johor Bahru
Guests' ChoiceBased on 282 hotel reviews
8.2Cleanliness
8.9
Comfort
8.9
Location
8.9
Facilities
8.5
Staff
8.9
Value for money
8.2
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: April 27, 2024
Celine
Singapore- No housekeeping service (via phone calls) to request for additional room necessities/items. - Limited breakfast options.
Convenient and connected to the shopping mall.
Stayed in February 2024
Reviewed: April 27, 2024
Chin
MalaysiaNoise could be heard from other room
Clean and good location
Stayed in April 2024
Reviewed: April 15, 2024
Lenny
SingaporeNothing
New and modern
Stayed in April 2024
Reviewed: April 14, 2024
Sharmizan
SingaporeCleanliness of room could be better, felt room wasn't properly vacuum with some visible trapped dirt in carpet and some parts of room. Pillow had some obvious smell of being previously used. Was the pillowcase changed?
Big spacious room. Fast & efficient service to check in and check out,
Stayed in March 2024
Reviewed: April 13, 2024
Khun
Brunei*The sahur menu need to be improved. *It would be better if the hotel provide a porter service to carry luggage and bags to the rooms and vice versa.
*The hotel itself linked to the Paradigm Mall below it. Very convenient to get basic stuffs and food. *The reception staff are all friendly and very accommodating. *In my room the television was not working properly and I did call the operator to send someone to fix it. The maintenance staff were quick to respond and manage to rectify the issue. *Gym open 24 hours and manage to use the facility during my stay. The view of the swimming pool is nice and relaxing. *The breakfast buffet has a quite of selection foods and all the staffs are very polite, helpful and professional. *The room is cleaned daily.
Stayed in April 2024
Reviewed: April 5, 2024
Norlela
SingaporeThe entrance to the lobby at 1st floor is quite confusing.Nevertheless the friendly guards show me the way.
Breakfast spread is nice though can add- on a little more variations. The bed is comfortable & does not cause me backache when i wake up from sleep.
Stayed in March 2024
Reviewed: April 2, 2024
Vanessa
SingaporeNothing
Location! Amazing, being attached to the Paradigm mall. Fantastic mall which has everything. Staff- friendly and professional. Room- clean and good space. Got everything you would expect from a Hyatt Pool is great too!
Stayed in April 2024
Reviewed: April 1, 2024
Simah
SingaporeThere wasnt a single trash bag in the room and no inroom dining menu available
That it is convenient and clean. The deskfronting personnels are courteous but Ms Ila,standout as she was friendly and forwa
Stayed in March 2024
Reviewed: April 1, 2024
Nurashikin
SingaporeBreakfast buffet spread could be better. Quite pricey for hotel without in-room service.
Location was good. Hotel and facilities were clean and well-maintained. Staff were nice.
Stayed in March 2024
Reviewed: March 30, 2024
Nurul
SingaporeNice place n food👍
Stayed in March 2024
Reviewed: March 25, 2024
Suparhan
SingaporeN.A
Nice place, clean and room was spacious. Buffet spread was good and food is nice. But room lighting could use a few more switches. Current only one switch for all room lights except for reading light
Stayed in March 2024
Reviewed: March 23, 2024
Muhammad
SingaporeNo sahur buffet. We did not see that coming. We stayed in MY hotels before and had sahur buffer.
Location,location, location
Stayed in March 2024
Reviewed: March 20, 2024
Dominic
SingaporeNil
Clean and shopping below
Stayed in March 2024
Reviewed: March 16, 2024
John
SingaporeTraffic is bad during peak hour in the Paradigm area.
Room is spacious. Staff is friendly.
Stayed in March 2024
Reviewed: March 15, 2024
Shahida
SingaporeBed linen wasn't 100% clean. No housekeeping unless requested.
Spacious rooms. Friendly staff. Great location.
Stayed in March 2024
Reviewed: March 15, 2024
Noor
SingaporeUnable to control the aircon temperature.
Convenient location above Paradigm Mall. Easy to reach to other places via grab too. Room is spacious, toilet is clean. Staff is efficient too.
Stayed in March 2024
Reviewed: March 14, 2024
Haida
SingaporeNo signage to indicate entrance from carpark to hotel
More varieties for breakfast spread & TV channels
Stayed in March 2024
Reviewed: March 13, 2024
Qi
SingaporeWeak shower Slow drainage Clogged toilet bowl
Linked to shopping mall Breakfast is good
Stayed in March 2024
Reviewed: March 9, 2024
Shahron
SingaporeRoom for improvement for reservation team. Sought assistance for change of room before arrival but was not helpful. Didn’t reply my email at all and when I called was reluctant to assist - rerouted me back to Booking.Com
Good location, friendly and helpful reception staff. A little shout out to an intern Ms Eva for the good service while my family were having breakfast (15 of us altogether). Good job!
Stayed in March 2024
Reviewed: March 4, 2024
Heather
SingaporeA little far from city centre where border crossing is. No spa. Menu in hotel restaurant is very limited.
Clean and simple with basic toiletries; quiet spacious room with big screen TV that allows casting; friendly staff; next to shopping mall
Stayed in March 2024
Reviewed: March 4, 2024
Sadiq
SingaporeNIL
The room was very big, beds and pillows was comfortable. Everything was clean. The pool has a baby pool for kids to play, gym is 24 hours. Easy access to mall and easy check in. staff was friendly and accommodating to request.
Stayed in March 2024
Reviewed: March 3, 2024
Diana
SingaporeNot much variation of food
Clean, check-in fast
Stayed in March 2024
Reviewed: February 26, 2024
Fadhlina
TurkeyThe breakfast option is limited. They could do with a better variety.
The room is clean and spacious. As the hotel is new, no issue with regard to maintenance of facilities. I like that the carpark is attached to the hotel and that I dont have to switch lift lobbies.
Stayed in February 2024
Reviewed: February 24, 2024
Evelyn
SingaporeNA
Clean and big room
Stayed in February 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content