Reviews of The Pearl Kuala Lumpur This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Batu 5, Jalan Klang Lama, 58000 Kuala Lumpur, Malaysia
#280 of 486 hotels in Kuala Lumpur
Guests' ChoiceReview Score
Based on 178 hotel reviews
Score breakdown
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Cleanliness
7.7
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Comfort
7.6
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Location
8.0
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Facilities
7.3
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Staff
8.0
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Value for money
7.3
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Free WiFi
6.2
Verified guest reviews from real Bookers
Real Bookers. Real stays. Real opinions.
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Reviewed: March 30, 2024
Ilda
Malaysia11 Reviews1 helpful votePleasantConvienent
Stayed in January 2024
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Reviewed: March 24, 2024
Hsiao-ting
Taiwan14 Reviews6 helpful votes“The hotel is a bit old, but very convenient.”The hotel and rooms are a little bit old. And the elevator sometimes does not move to the indicated floor...
There is a mall downstairs, including a supermarket and McDonald's and several restaurants, it's very convenient! And there is a local food market next to the hotel, it's really tasty! The room is spacious and the shower is hot!
Stayed in March 2024
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Reviewed: February 12, 2024
Nurul
Malaysia2 Reviews“Worse stay I've been to”Deposits were not mentioned in the booking. A ridiculous amount of Rm300 too! What if we did not have that cash in hand?? It was very inconvenient! And to tell us AFTER we have paid for the room? Not to mention, the breakfast area was in such disarray and messy. Sticky floors and mess everywhere. Staff was showing more arrogance than friendliness! Don't even get me started with the elevator problems. Breakfast would be a time where majority of guests will leave their rooms, and ONLY 2 WAS WORKING?! RIDICULOUS! Last but not least, the parking is a disaster. Can't validate my parking because it's "full", when is it not?! Never coming back there. Not my money's worth.
The room was clean and comfortable.
Stayed in January 2024
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Reviewed: September 3, 2023
Soo
Singapore28 Reviews2 helpful votes“Value for money”More Staffing and newer carpets.
well train and efficient counter staff. Porter service efficient and punctual. Location central and convenient to banks, eateries and shopping . Amazing hotel
Stayed in August 2023
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Reviewed: August 14, 2023
Suzanne
United Kingdom2 Reviews1 helpful voteVery Goodgood breakfast with lots of choice
Stayed in July 2023
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Reviewed: May 1, 2023
Nesan
Malaysia5 ReviewsVery Goodnil
food
Stayed in March 2023
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Reviewed: March 2, 2023
Mun
Singapore16 Reviews“Better experience at Pearl now compared to pre-renovation but staff can be more friendly”shower facility and door too old fashion
I think improvement for the breakfast but the staff wasn't too friendly.
Stayed in March 2023
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Reviewed: February 2, 2023
Ian
Australia60 Reviews8 helpful votes“My go to play in KL”No international satellite TV ;(
Stayed in Pearl many times. Excellent value for money. Go to hotel when staying in KL
Stayed in January 2023
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Reviewed: December 27, 2022
Dragon
Singapore2 Reviews1 helpful voteVery GoodThe rooms were not ready even after 3pm
The beds and breakfast.The receptionist was professional even under stress.
Stayed in December 2022
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Reviewed: December 25, 2022
Sanluan
Singapore5 Reviews1 helpful vote“Good and clean hotel”Hotel was undergoing lobby renovation during our stay.
Clean hotel environment and friendly helpful staffs.
Stayed in December 2022
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Reviewed: November 29, 2022
Tam
Malaysia14 ReviewsVery GoodTHE ROOMS ARE NOT WELL MAINTAINED AS IT HOLD THE SUITE CATEGORY... 1. 1 BULB IS NOT WORKING INSIDE THE SHOWER 2. THE HAIRDRYER WAS PLACE IN VERY ODDLY MANNER
CLEANLINESS AND STAFF ARE ALL VERY HELPFUL AND FRIENDLY....
Stayed in November 2022
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Reviewed: October 13, 2022
Zul
Malaysia1 review2 helpful votes“perfect”location is convenient
Stayed in October 2022
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Reviewed: October 9, 2022
Ian
Australia60 Reviews8 helpful votes“go to place for us when visiting KL for family”bathroom could be a bit cleaner , dont seem to mind mould ! but happy to clean when asked
Convenient location. Quiet room, stayed there 10+ times, nice staff, supermarket in adjacent Pearl complex, near by food outlets
Stayed in October 2022
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Reviewed: October 5, 2022
Mun
Singapore1 review“Reasonable stay as hotel is under renovation”Under renovation so inconvenient Breakfast not complete
Room was clean and spacious
Stayed in September 2022
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Reviewed: September 12, 2022
John
Malaysia1 review“Staff missed out cleaning for1st day”staff
Stayed in September 2022
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Reviewed: September 1, 2022
Berlinda84
Malaysia67 Reviews8 helpful votes“Not value for money we paid”It's a old type room, bed and pillows are not comfy at all.. bathroom and room was not cleaned properly.. odor smells. Swimming pool closed at 8pm.. but whenever we want to staff rushed us to leave Swimming pool by 7.30pm.. and front desk officer asked each person ic .. said its safety purpose.
Nothing
Stayed in September 2022
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Reviewed: August 17, 2022
Lee
Malaysia7 Reviews2 helpful votes“There is always "room" for improvement”Believe it or not, what didn't go well was the breakfast. It was stated that breakfast was continental but there was nothing continental about it. It was still very Malaysian. The only thing that didn't feel Malaysian was the croissants. There were also stations for omelettes and noodles but there was no one manning those stations. You could see waiters clearing tables than chefs being at those stations. The hotel management needs to look into this.
What went well for me was the room I booked. I was under the impression that it was a deluxe room but it was situated on the premier floor. Spacious no doubt, clean, and the bed and pillows were very comfortable. The bathroom was marbled on the floor and walls, giving off this classy elegant look. But the bathroom tap was a little wobbly. They need to fix that.
Stayed in August 2022
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Reviewed: August 15, 2022
Nhormeeta
Malaysia29 Reviews“A good stay.”The traffic to get to the location.
The location was strategic, however, not very conducive for solo travelers.
Stayed in May 2022
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Reviewed: August 7, 2022
Nor
Malaysia1 reviewVery GoodBrewed coffee machine - latte n cappucino
More variety of food.
Stayed in August 2022
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Reviewed: July 12, 2022
Lizzy
Malaysia22 Reviews5 helpful votes“Located near town, easy to get food and public transport.”Nothing
Spacious room, clean and good staff
Stayed in July 2022
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Reviewed: June 27, 2022
Wafiu
Malaysia21 Reviews5 helpful votes“Highest floor with no city view”Highest floor room but no city view.
Clean and neat room and bathroom with bathtub. Very strong water pressure for shower. Very easy to find places to eat downstairs. Breakfast was delicious.
Stayed in June 2022
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Reviewed: June 5, 2022
Kamarudin
Malaysia1 reviewVery GoodGood
Good
Stayed in June 2022
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Reviewed: May 16, 2022
Radzi
Malaysia6 Reviews4 helpful votes“Holiday escape”The water heater not really functioning well as it kept pouring hot water eventough already switch to cold water... There is parking charges for hotel resident and not free.... Not much facility available provide by hotel...
The staff is very friendly and accommodate..the hotel situated on top of shopping mall... One stop centre for a place to find dining/ shopping and sight seeing.. Hotel location really near to Midvalley and other excess location
Stayed in May 2022
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Reviewed: April 6, 2022
Azhan
Malaysia2 Reviews“was a nice stay”food was ecxellent, outlet like watson,starbucks just a few steps to reach.very convenient
Stayed in April 2022
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