Steep narrow stairs and no lift meant that you need to be prepared to carry your belongings up. Inevitable in an old property like this.

Location location location. Centre of the old town, thronged with places to eat & drink around the canals. Very picturesque. If that is what you have come to Leiden for then this is a great place to stay. The rooms are quirky, nicely laid out - the top floor had a great view and a spiral staircase up to the bedroom, get it if you can! I felt trepidation about the checkin with a digital key emailed to us, but it worked smoothly.

Stayed in August 2024

The digital keys didn’t work for me but I got a regular plastic one. Very few toiletries (no shampoo) and my room was a bit dark.

Very comfortable bed, proper hair dryer, good location and helpful staff. The umbrellas at the entrance are life saving in Leiden

Stayed in August 2024

Lots of steep stairs (no lift) noises bars on either side of the property. No staff.

Centrally located and lovely room overlooking canal.

Stayed in June 2024

There was a private party at a restaurant/bar next door on the second night of our stay (a Wednesday night); walls were vibrating music was so loud, until past midnight; no explanation, mitigation, or apology from hosts, who don't actually have a person on site.

Beautiful and spacious room. Excellent location - best in Leiden historic area.

Stayed in July 2024

Children had to share a double bed (it didn't split in two). No one to discuss getting an extra mattress with.

Large spacious, clean and comfortable rooms. In the heart of the city. There is a curiosity in having a staffless hotel where you open the door by clicking on a web page. Facilities to self cater - which is great for the family.

Stayed in July 2024

Construction noise next building

Clean, Location, Equipment

Stayed in July 2024

Nothing but make sure your phone is charged as you need a code to open and access the hotel

Great and spacious loft-like room with very comfortable bed

Stayed in June 2024

Ok

Ok

Stayed in June 2024

Stairs to room not a problem for us but could be tricky if mobility issues or with children?

Location was great, a tv that worked. Facilities all good.

Stayed in June 2024

The low beams in the bedroom

Look of the room and the design

Stayed in June 2024

Amenities are not good enough and no shower cap… which is basic

Location and design

Stayed in May 2024

The stairs up to the room but that is what it is and can't be altered. A small price to pay.

A lovely stay. Canals,markets,churches and restaurants wete all there and excellent.

Stayed in April 2024

Wifi dropped out a number of times and was a little slow. Not a big problem for us but might be for anyone needing to do a lot of work.

Superb location. Any amount of lovely cafes right outside the building. Our room on the first floor looked right onto the canal and bridge. The people watching opportunities were fabulous! Shower good and little kitchen really useful. Mattress comfortable and room really nicely decorated.

Stayed in May 2024

The lighting in the kitchen area. One light was out, but even with that it would have been stygian. We were not overly disturbed by people drinking at tables outside partly because they stopped after midnight and partly because it was rainy and most of the tables were closed. However, be aware that in summer or nice weather there are a lot of alfresco tables under the windows of the rooms that face the canal and it will be noisy. The shutters do not act as a soundproofer and there is no secondary glazing

The room set-up was lovely. 3 windows with shutters overlooking the canal. Comfortable seating. Facilities to make food and drinks. Convenient location. Able to lock up bicycles in view of the room.

Stayed in April 2024

There were no pan, so frying something for breakfast was not possible. The room was a bit cold.

Great location in the city center. The room was clean and well-furnished. Absolutely awesome check-in and check-out process. It would be great to provide a kitchen towel at the beginning of a stay but anyway the staff is really attentive.

Stayed in April 2024

Room was a little cold, despite the heating.

Location, in the heart of the city, by the canal.

Stayed in April 2024

The stairs are quite steep, and while I had no problem with this, I would not recommend the property to anyone with mobility issues.

The property was comfortable, the kitchenette was very useful, and the location was excellent. I would stay here again without hesitation.

Stayed in April 2024

The only thing that was challenging is climbing the steps to the third floor. Absence of lift in the 400 year old building is very authentic, but makes life a little difficult.

Wonderful location, you can't find a better one. You stay in the heart of the old city and enjoy the atmosphere of it.Very well designed loft in a historical building.Extremely friendly and helping staff.

Stayed in April 2024

Room lighting could be better. Also, the windows need to be cleaned.

I was in room n.8 - Goethe mini apartment. The room is on two levels. Downstairs there is the bathroom and a small but effective kitchen, with induction stoves. Upstairs there is a carpeted bedroom with a queen size bed. The apartment is cosy and quiet. The location is perfect. The "staffless hotel" approach is convenient.

Stayed in March 2024

Bathroom without enough light. Stairs to the room may be difficult to climb with luggage.

Size, decor and view of the room.

Stayed in February 2024

The wet shower in room 6 was a bit messy… perhaps leave a mop in the room for use after?!

Loved the decor & the charm of the hotel. Location was perfect in terms of being near everything & on a very pretty canal.

Stayed in February 2024

Room was a bit dark, could use more lighting

Location

Stayed in February 2024

Quite noisy-can hear every word of street conversations as if the person stand next to you (so ear plugs needed).

Central location, view of canals, good bed, good shower,coffee and tea, self checkin, good breakfast bars nearby

Stayed in January 2024

Room not to clean

Location

Stayed in January 2024