The pool is only open from 8.00 to 9.30

Central and spacious- quiet and clean

Stayed in August 2025

Paper cups in the room and the tea bags were not replaced.

Great location.

Stayed in August 2025

More hanging space in our room

Lovely location and good choice of breakfast

Stayed in July 2025

Reception on top floor and everything else below. Annoying needing to go up to if you needed anything.

Close to station and centre. Sauna was OK but not great.

Stayed in August 2025

We experienced a few minor inconveniences during our stay. Our room was located on the 11th floor, and to reach it we had to take two different elevators on opposite sides of the building, which meant quite a bit of walking. In addition, when we returned to our room after midnight, our keycard didn’t work, so we had to walk back and take the elevators again to get to reception.

The room was clean, the bed was comfortable, the breakfast was good

Stayed in August 2025

Very easy and helpful staff and definitely very caring and hotel has great facilities

Stayed in August 2025

Poor Breakfast selection. Not much range of food. Not a fan of the Elevators. C2 door managed to catch my arm when entering on the 16th July morning and left me with a wound which I still have. The bedding became unmade at one point and revealed a very tired duvet with many stains. Rather disgusting.

The choice of food from the restaurant. The renewed spa facilities.

Stayed in July 2025

Not enough storage space in the family room—challenging for a longer stay. The open-concept bathroom caused water to spread onto the floor after every shower. Vegan options and hot chocolate for kids were missing at breakfast. The pool hours for guests overlapped with breakfast time, making it hard to use both.

The room was spacious, very clean, and quiet—perfect for a family. Beds were super comfortable, which made a big difference after long days out. Great location, right next to the central train station but still quiet (our room faced the other side). The parking garage was convenient, with elevator access directly to the hotel (€17.50/day). Friendly and responsive staff—always happy to help. The building (LEVEL) had a cool, modern vibe and also houses a co-working space, physiotherapy, and some shops. Breakfast had a good continental selection with fresh ingredients.

Stayed in July 2025

Bathroom not very private

Bed was very comfortable and location was perfect 👌

Stayed in July 2025

There was nothing in particular I did not like.

Location. Cleaness. Easy access to reception.

Stayed in May 2025

Pillar in the room located at the end of the bed was not safe

Location

Stayed in June 2025

I told the receptionist that there was toothpaste marks on the side of the sink and a slightly sticky mark on the floor. He said he would get it cleaned later. This was Thursday evening. When I got back it hadn’t been cleaned. The bed also sank in the middle - there was no swimming pool and no reduction for this lack of facilities

I liked its position and I had stayed there the week before

Stayed in June 2025

Due to maintenance we had to stay out of the hotel for a day. I was informed the day before, not when I made the booking or checked in. I find that very poor customer service.

Location is great. Right by central station and very close to the city.

Stayed in June 2025

There is no atmosphere at the hotel. The staff are very clinical. Reception is very busy with people checking in and people wanting to go to the spa.

Handy location by the station.

Stayed in May 2025

Half the bathroom gets wet when you’re taking a shower due to how high the doors are. There was no shampoo or conditioner in the shower. The toilet was not as clean as it should have been.

Great location, right next to the station.

Stayed in May 2025

The walls were thin, so we could hear the neighbors. The room was a bit smelly..

Super good location, right next to the train station, very close to the old city center. The room has the view to the old town. The staff were friendly.

Stayed in May 2025

The staff was nit fruendlt

The locqtuon was fantastic

Stayed in May 2025

The wellness

Stayed in April 2025

a bit expensive for a small room and also sad that the pool is only free from 8 til 9:30 , after which you need to buy the entrance for the spa. breakfast also expensive for what it was

parking in front of the building but also next to the train station en at walking distance from the centre. modern and clean interior. room has everything you need and is cosy.

Stayed in May 2025

Bed was comfortable and view was nice. location close to the train station

Stayed in April 2025

The matras was a bit on the soft side and unusual for a hotel these days. Disappointing and misleading: the afternoon spa (sauna, ...) was not included in the stay (extra charge required), only the pool in the morning (08:00-09:30). Breakfast: we were disappointed, yes it was a good average standard (bacon, eggs) but nothing more. (no orange juice but a watery/sweet nectar, bread spreads were basic, nothing fancy, the breakfast area reminded me more to a canteen, long strechted area, almost no windows). Seeing the relative high price our expectations were higher (also having read earlier maybe exaggerated reviews)

The pool/whirpool was nice overlooking the Leiden skyline. The hotel is nicely located, close to the city centre and beach. Good large shower in the room (only either toilet or shower door can be closed with the sliding door)

Stayed in May 2025

Hot in the room with thick blankets. Unsafe near the swimming pool, the covers were not marked over the small pools. We saw a guest falling into the water, this could have ended way worse

Nearby city centre and train station. Lovely view over the city and nice bed

Stayed in May 2025

There was no fridge in the room. Access to the spa facilities was extremely limited

The room was large and comfortable with a great shower

Stayed in April 2025

For a 4 star property that has spa facilities it was disappointing not to have shampoo, conditioner & body lotion provided. Hairdryer was very basic. Also, only paper cups for coffee & water.

Convenient location near the station and to explore Leiden. Spacious & comfortable rooms. Extra pillows available and beautiful bathroom & shower.

Stayed in April 2025