Pool isn't heated, need more free parking for customers and children 14 yrs classed as adults.

Location, staff, breakfast good, comfy beds, spa and sauna. Fairly spacious.

Stayed in April 2024

The smell from the bathroom - no exhaust fan, and nothing to cover bathroom smells. The suite could be smelled from the time we opened the door. The restaurant was okay, but expensive for what we got.

The view of the lake was wonderful The suite was very spacious.

Stayed in April 2024

The hotel is bit old and needs work in the bathrooms. They charged for incidental as a bond but don’t refund when you check out. The staff says it will be 1-2 days. Car park is extra 😌

Spacious

Stayed in April 2024

It's at the top of a hill so walking might be difficult for those less able, and Queenstown is a busy place so driving down the hill and finding a park might be tricky. However this wasn't an issue for us as we happily took the stroll to the centre, enjoying the views on the way.

Wow! We were given a view of the lake which was just incredible first thing in the morning. Sometimes you get what you pay for, we knew going in that it was a little more expensive on our road trip for two nights but it was well worth it. We had two suites adjoining - one for our children and one for us. There is a pool and gym on site and the rooms are simply luxurious.

Stayed in April 2024

Nothing

The bed!!! Most comfortable bed I’ve slept in ever! The mattress topper had me in heaven! The breakfast was beautiful.

Stayed in April 2024

Having to pay extra per night for parking was rough, a one off fee would have been better.

Great room with lots of space and very comfortable bed.

Stayed in April 2024

I feel like Heritage felt really old and cold. It didn't feel too welcoming on the inside. It could use a bit of an update to modernize it. Also, a shuttle service to and from the airport would be absolutely amazing!

The bed (comfy and big), buffet breakfast, view, balcony, heatpump.

Stayed in April 2024

Beautiful place, quiet and peaceful with great views

Stayed in March 2024

Comfortable beds, our room was high with a view which we loved, cute little resort.

Stayed in March 2024

Having to pay for parking ( did negotiate this though) Pool not really warm enough to swim in.

We liked location away from the busy town. Rooms were tidy and warm

Stayed in April 2024

Sometimes doors slammed , when bit closed carefully, into the main entrance to accommodation and our room was close by. Would have been nice to be able to use Apple Pay

Lovely bedroom and really nice to have a pool Although about 15 mins walk away from centre of Queenstown, we enjoyed the walk along the lakeside. And nice not to by noisy evening town. Had some lovely food there as well as in town. And staff all very nice.

Stayed in April 2024

No cooking facilities in room even a microwave Sad to see charge is $15 a night for parking now when it's out of city centre Pool not heated

Buffet brekky Clean and tidy Modern Amazing beds Great space Easy to get around

Stayed in April 2024

Nothing I can think of.

Fantastic location and room, with a warm and friendly dining room and bar

Stayed in April 2024

No complementary water and was charged ridiculous rates to purchase it

Comfortable rooms, very spacious

Stayed in March 2024

My partner is in a wheelchair, so we were booked in the dedicated accessible room. Unfortunately, while we were able to make things work, many features of the room were not wheelchair friendly. Most of the plugs were on the ground and in difficult to reach places. The mirror in the bathroom was very high, and the shelving in the bathroom where the hand towels and shampoo were were very difficult for my partner to reach without my help. The fold down shower chair was also quite small, narrow, and right in the corner of the shower, which made it awkward to sit in. The option of commode hire would have made our stay much more convenient too had the option been available. It is things like these that are often overlooked in places that offer “ accessible rooms.” While we enjoyed our stay in Queenstown, we both left thinking that a lot more thought should have gone into the room to make it more wheelchair/disability friendly. We respectfully ask that this feedback is taken into consideration. This is not a criticism on The Heritage Hotel itself, only our honest feedback on what changes could be made to make ours and future disabled guest’s stay more comfortable and convenient.

The hotel was in a lovely location, not far from town with beautiful views. Staff were fantastic and very helpful with our requests and questions. We were always met with a warm welcome when returning to the hotel and walking through reception. Small efforts like this make all the difference when you are staying in a hotel! We were given a reserved car park as there were no marked mobility parking spots. This was very helpful, thank you.

Stayed in April 2024

Not much, food choice in the restaurant was standard fair but nothing to really complain about. Having sky tv was abit old school, might be better to get rid of Sky and get Chrome casts or newer TVs. Also didn't like the fact we couldn't stay longer due to my work commitments !!!

Great place ! The rooms were clean and new carpets and a nice walk down to lake wakatipu. Small issue with the shower was fixed almost instantly. Handy as they have a Tesla destination charger. Staff were super friendly and helpful,

Stayed in April 2024

There was a limited menu for dinner (bar menu only).

Stayed in March 2024

A bit pricey but thats expected from Queenstown on a public holiday weekend. A little further from CBD (we had a car so not an issue for us).

Front desk service was lovely. Room tidy and warm, bed comfortable, free drink at the bar was a nice bonus. Family room config was great for us (couple with 2 school aged kids).

Stayed in April 2024

Wifi was not great

Comfortable room, outdoor pool (coldish, but it was end of March, anyways a hot tub just next to it)

Stayed in March 2024

Our room was very dusty which kept my kids coughing/sneezing a lot while in the rooms & the room service wasn’t that great (staff was abrupt and a bit rude over the phone) food was pretty pricey for low quality (fruit salad wasn’t fresh as stated on the menu)

I enjoyed the room & pool/spa/sauna & sky access

Stayed in March 2024

Great rooms, not far from town

Stayed in March 2024

Lifting heavy luggage up the stairs that lead to reception was a trifle tiring - perhaps there could consider installing a ramp?

Good location away from the hassle of the centre of town. The beds were really comfortable and we enjoyed the peaceful atmosphere. The restaurant and bar were reasonable offering good value. Although slightly out from the centre it’s just a 15=20 minute walk along the lake or a bus ride from the stop right outside the hotel.

Stayed in March 2024

Price

A nice walk to the main shopping street along the lake

Stayed in January 2024

A little dated, especially the reception, bar and dining area.

Good sized clean rooms and great breakfast.

Stayed in March 2024